Institute of Health & Wellness

Critical: PunctualityI purchased a Groupon and made my appt. Day before they called to see if I had received paperwork (not yet), and then another call to reschedule. I moved my meetings around and went in at the earlier time, only to arrive 15 min early, like I was instructed, to be told I needed to go outside and wait in my car until someone called me, they were taking a break. My 1 pm appt turned into doing even more paperwork when they brought me in at 1:20, then more paperwork, and then a nurse-in-training who did an assessment on me (far more complicated than I ever had for Botox before) and I was having allergy issues due to the office is in a very old, restored house. When I finally got into the treatment room, there was even more of a full physical assessment as the doctor explained she treats the whole patient. Nobody mentioned a full medical review, discussion about my other conditions or issues or anything. The doctor was very nice, but for just getting 20 units of Botox, it should have been in and out. by 2:15, I was finally getting my injections, after an upsell attempt which I didn’t want and have time for. I left after 2:30, and was late getting back to work. I also had my entire face of makeup removed (never has happened before, only the areas where I am getting injections), and was told that they always do a comprehensive workup beforehand. Nobody mentioned I’d need way more than an hour, not to wear ANY makeup at all, or I would have scheduled appropriately. While I am sure the Botox was done well, I just don’t have a lot of time to do a full health workup for filler. They definitely need to work on their office skills in handling patients.I purchased a Groupon and made my appt. Day before they called to see if I had received paperwork (not yet), and then another call to reschedule. I moved my meetings around and went in at the earlier time, only to arrive 15 min early, …More

I purchased a Groupon and made my appt. Day before they called to see if I had received paperwork (not yet), and then another call to reschedule. I moved my meetings around and went in at the earlier time, only to arrive 15 min early, like I was instructed, to be told I needed to go outside and wait in my car until someone called me, they were taking a break. My 1 pm appt turned into doing even more paperwork when they brought me in at 1:20, then more paperwork, and then a nurse-in-training who did an assessment on me (far more complicated than I ever had for Botox before) and I was having allergy issues due to the office is in a very old, restored house. When I finally got into the treatment room, there was even more of a full physical assessment as the doctor explained she treats the whole patient. Nobody mentioned a full medical review, discussion about my other conditions or issues or anything. The doctor was very nice, but for just getting 20 units of Botox, it should have been in and out. by 2:15, I was finally getting my injections, after an upsell attempt which I didn’t want and have time for. I left after 2:30, and was late getting back to work. I also had my entire face of makeup removed (never has happened before, only the areas where I am getting injections), and was told that they always do a comprehensive workup beforehand. Nobody mentioned I’d need way more than an hour, not to wear ANY makeup at all, or I would have scheduled appropriately. While I am sure the Botox was done well, I just don’t have a lot of time to do a full health workup for filler. They definitely need to work on their office skills in handling patients.

Positive: ProfessionalismThis was my first appointment for a facial and I was extremely satisfied. The products they used on my face where very nice quality and Pam the esthetician, she was very professional. Pam explained each step of the facial and we discussed some possible future face treatments for anti aging . I also met Dr Marta and I also discussed future options for caring for my skin. Also, the location is on the water and the wellness center was beautiful inside, comfortable and clean. I will be back.This was my first appointment for a facial and I was extremely satisfied. The products they used on my face where very nice quality and Pam the esthetician, she was very professional. Pam explained each step of the facial and we discussed …More

This was my first appointment for a facial and I was extremely satisfied. The products they used on my face where very nice quality and Pam the esthetician, she was very professional. Pam explained each step of the facial and we discussed some possible future face treatments for anti aging . I also met Dr Marta and I also discussed future options for caring for my skin. Also, the location is on the water and the wellness center was beautiful inside, comfortable and clean. I will be back.