Indigo Creative Hair Studio

Critical: Professionalism, QualityThis place damaged my wife’s hair. My wife provided pictures of how she wanted her hair done and she was very clear with the stylist if she could give her those results. The stylist assured she could give her the results in the pictures my wife provided and would fix it if there were any issues. Her hair was to have bright chunky blonde highlights but her hair turned out gray and now she looks old. The stylist also failed to wash out the all chemical and now my wife’s hair is breaking and falling off. Contacted the stylist and she passed us over to the owner instead of resolving the issue herself. Spoke to the owner and asked her how can we resolve this but the owner said they would not fix it or refund the money. She blamed my wife and said it was her fault for miscommunication to the stylist about what she wanted. My wife was very clear on what she wanted and even provided several pictures. The owner said she would have to come back in and pay for another session. We already paid $253 and did not get what was paid for. This company refused to help resolve the issue and also said that our request for resolution was harassment and then she hung up on us. We contacted our credit card company and the charge is being disputed and from what we explained to them they agree. This place has horrible customer service and does not value their customers. Reported them to the Better Business Bureau.In response to owners response below. All lies! We did not scream at you. Are you serious? We did not call and speak with you 8 times either. My wife called once for the stylist to call her back which she never did but instead sent her an Instagram message hours later telling her to speak to the owner. She spoke to the owner and was refused a refund or fixing her hair. I spoke to the owner twice. Once to verify her answer that she was not willing to help fix my wife’s hair or give a refund and the second time which was a day later to let her know that my wife’s hair is now breaking and falling off. As my wife was explaining the situation the owner would not let my wife talk and kept interrupting her implying that they did everything right. She did not even try to listen and hear my wife out. My wife told her to please let her talk so she can explain what the stylist did wrong but she would not hear it and instead the owner told my wife that this was harassment. If calling a business to get resolution for services not rendered is harassment then what they did to my wife’s hair and her emotions is assault. Also, how can you say you always do best for your clients? Then why is my wife’s hair breaking apart? You say you always double wash but obviously you didn’t. Chemical was left in her hair which caused her hair to start breaking apart. Her hair is ruined. I mean seriously, the owner needs to learn how to treat and take care of her customers. We regret ever giving this salon a shot. We only went there because all the good salons were booked out and she needed to get her hair done before a specific date and this was the only salon with availability. Now we know why.Update:My wife went to see a friend of hers that was a teacher at Aveda Institute and she found out that the full weave she paid for was not a full weave. The stylist only did a partial weave. New pictures added to show. Her friend was able to fix the color and take the gray out but she could do anything else because her hair was so damaged.Update:We won the dispute and the full amount paid has been credited. A piece of advice, always use your credit card. You never know when you’re going to deal with a shady business.Service: Hair coloringThis place damaged my wife’s hair. My wife provided pictures of how she wanted her hair done and she was very clear with the stylist if she could give her those results. The stylist assured she could give her the results in the pictures my …More

This place damaged my wife’s hair. My wife provided pictures of how she wanted her hair done and she was very clear with the stylist if she could give her those results. The stylist assured she could give her the results in the pictures my wife provided and would fix it if there were any issues. Her hair was to have bright chunky blonde highlights but her hair turned out gray and now she looks old. The stylist also failed to wash out the all chemical and now my wife’s hair is breaking and falling off. Contacted the stylist and she passed us over to the owner instead of resolving the issue herself. Spoke to the owner and asked her how can we resolve this but the owner said they would not fix it or refund the money. She blamed my wife and said it was her fault for miscommunication to the stylist about what she wanted. My wife was very clear on what she wanted and even provided several pictures. The owner said she would have to come back in and pay for another session. We already paid $253 and did not get what was paid for. This company refused to help resolve the issue and also said that our request for resolution was harassment and then she hung up on us. We contacted our credit card company and the charge is being disputed and from what we explained to them they agree. This place has horrible customer service and does not value their customers. Reported them to the Better Business Bureau.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI love going to this salon. I have been through so many hair stylists and nothing compares to my experience since I found indigo creative hair studio. Usually every time I get my hair done I feel like crying because it didn’t turn out the way I wanted. I know my expectations and what I envision will never line up perfectly with the picture I show, but I have to say Adriana Solis has gotten me as close as possible every time! She cares and communicates honestly and encourages feedback to work together to get the results you hope for. She is super talented and goes above and beyond to make you feel beautiful and love your hair. She doesn’t rush and she makes you feel important. Every stylist I have met there is very personable, easy, and fun to talk to. I got extensions this last time. They turned out amazing. I highly highly recommend!Services: Hair coloring, Hairstyling, Hair extensionsI love going to this salon. I have been through so many hair stylists and nothing compares to my experience since I found indigo creative hair studio. Usually every time I get my hair done I feel like crying because it didn’t turn out the …More

I love going to this salon. I have been through so many hair stylists and nothing compares to my experience since I found indigo creative hair studio. Usually every time I get my hair done I feel like crying because it didn’t turn out the way I wanted. I know my expectations and what I envision will never line up perfectly with the picture I show, but I have to say Adriana Solis has gotten me as close as possible every time! She cares and communicates honestly and encourages feedback to work together to get the results you hope for. She is super talented and goes above and beyond to make you feel beautiful and love your hair. She doesn’t rush and she makes you feel important. Every stylist I have met there is very personable, easy, and fun to talk to. I got extensions this last time. They turned out amazing. I highly highly recommend!

Positive: Cleanliness, Professionalism, Punctuality, QualityAdriana is incredible! It’s not easy finding a hair stylist who can highlight my hair exactly how I want it — a bright blonde without the brassy undertones. So happy to have found a reliable hair stylist. Plus, she’s nice and reasonably priced! Highly recommend :)Services: Hair coloring, Hairstyling

Adriana is incredible! It’s not easy finding a hair stylist who can highlight my hair exactly how I want it — a bright blonde without the brassy undertones. So happy to have found a reliable hair stylist. Plus, she’s nice and reasonably priced! Highly recommend 🙂 Hair coloring, Hairstyling

Positive: Cleanliness, Professionalism, Punctuality, QualityAbsolutely thrilled with the results of my haircut and highlight here at Indigo! From consulting to finished product Jessica Underwood was absolutely insightful, delightful, and a complete professional! She came with all the knowledge and more about how to take my pandemic hair (t home bleach torture) and turned it into something beautiful and healthy looking! I’ve already recommended to my mother who has gone and loves Jessica as well. Next stop everyone I have ever met. Cannot recommend this salon as much as it deserves. You should go and treat yourself to some beautiful hair, you won’t be sorry!Services: Hair coloring, HairstylingAbsolutely thrilled with the results of my haircut and highlight here at Indigo! From consulting to finished product Jessica Underwood was absolutely insightful, delightful, and a complete professional! She came with all the knowledge and …More

Absolutely thrilled with the results of my haircut and highlight here at Indigo! From consulting to finished product Jessica Underwood was absolutely insightful, delightful, and a complete professional! She came with all the knowledge and more about how to take my pandemic hair (t home bleach torture) and turned it into something beautiful and healthy looking! I’ve already recommended to my mother who has gone and loves Jessica as well. Next stop everyone I have ever met. Cannot recommend this salon as much as it deserves. You should go and treat yourself to some beautiful hair, you won’t be sorry!