Ikona Spa

Positive: ProfessionalismHad an appointment for a lash lift w tint. Came in and was kindly greeted by Ella. Place was very clean and ambience serene. Told Ilina exactly what I wanted and an hour later awoke to the most beautiful lash lift. They just make my eyes look so big. I then had eyebrows threaded by Ella who then convinced me to to the tint & also loved it. I give this place and the girls a 10!!!! Gorgeous girls, nice place & amazing service. Would highly recommend.Had an appointment for a lash lift w tint. Came in and was kindly greeted by Ella. Place was very clean and ambience serene. Told Ilina exactly what I wanted and an hour later awoke to the most beautiful lash lift. They just make my eyes …More

Had an appointment for a lash lift w tint. Came in and was kindly greeted by Ella. Place was very clean and ambience serene. Told Ilina exactly what I wanted and an hour later awoke to the most beautiful lash lift. They just make my eyes look so big. I then had eyebrows threaded by Ella who then convinced me to to the tint & also loved it. I give this place and the girls a 10!!!! Gorgeous girls, nice place & amazing service. Would highly recommend.

Critical: Communication, QualityCalled this place to see if they had brow lamination on 8/14 because I saw that on Groupon they has specials for lash lifts. They did not, on 8/14 have a Groupon for brow lamination. I really wanted to get my eyebrows done, called a few places, and this was the only place that had a spot available early in the morning, as I had to work in the afternoon. I arrive at the spa, it was small but cute and clean. I am was greeted by the person who did my eyebrows (forgot her name a blonde woman). She asked if this was my fist time getting this service and I said yes. Long story short, she laminated them, yes, but that was it. Did not offer to tint or shape the brows. She basically left them as is. I then asked her about after care and all she said was to stay away from water for 24 hours. THEN I asked her if it would be ok to immediately fill them in with my usual brow makeup and her response was, “sure sure not a problem.” THANK GOD I started doing my research on care after lamination and about how you’re not only supposed to stay away from water for 24 hours, but should also avoid makeup, as well as constantly brush them with the spoolie they are supposed to provide you with. She provided me with none of that. So, I ended up paying $65 for this service, plus a 15% tip that was extremely hard for me to part with because I did not believe that she deserved it. Her work was subpar at best. Now today, 8/15 I go on Groupon and see that she’s offering lamination services for $44!!!! I was in shock. Needless to say, I WILL NOT be retuning to this place, I see people saying she’s good with the whole lash thing and that may be her thing, but she should definitely stay away from people’s brows. Next time, I will definitely pay the $100 or $150 to have a proper job done.Called this place to see if they had brow lamination on 8/14 because I saw that on Groupon they has specials for lash lifts. They did not, on 8/14 have a Groupon for brow lamination. I really wanted to get my eyebrows done, called a few …More

Called this place to see if they had brow lamination on 8/14 because I saw that on Groupon they has specials for lash lifts. They did not, on 8/14 have a Groupon for brow lamination. I really wanted to get my eyebrows done, called a few places, and this was the only place that had a spot available early in the morning, as I had to work in the afternoon. I arrive at the spa, it was small but cute and clean. I am was greeted by the person who did my eyebrows (forgot her name a blonde woman). She asked if this was my fist time getting this service and I said yes. Long story short, she laminated them, yes, but that was it. Did not offer to tint or shape the brows. She basically left them as is. I then asked her about after care and all she said was to stay away from water for 24 hours. THEN I asked her if it would be ok to immediately fill them in with my usual brow makeup and her response was, “sure sure not a problem.” THANK GOD I started doing my research on care after lamination and about how you’re not only supposed to stay away from water for 24 hours, but should also avoid makeup, as well as constantly brush them with the spoolie they are supposed to provide you with. She provided me with none of that. So, I ended up paying $65 for this service, plus a 15% tip that was extremely hard for me to part with because I did not believe that she deserved it. Her work was subpar at best. Now today, 8/15 I go on Groupon and see that she’s offering lamination services for $44!!!! I was in shock. Needless to say, I WILL NOT be retuning to this place, I see people saying she’s good with the whole lash thing and that may be her thing, but she should definitely stay away from people’s brows. Next time, I will definitely pay the $100 or $150 to have a proper job done.

Positive: Professionalism, QualityI have done many procedures at this place and have always had a great experience. The ladies are very sweet and do a wonderful job every time. They treat every customer with such hospitality and kindness:) I don’t go anywhere else, this is the place to get best body and face treatment! I highly recommend.

I have done many procedures at this place and have always had a great experience. The ladies are very sweet and do a wonderful job every time. They treat every customer with such hospitality and kindness:) I don’t go anywhere else, this is the place to get best body and face treatment! I highly recommend.