I Massage

Critical: Communication, Professionalism, QualityI’m not one to write negative reviews. Everyone slips up but this was the worst massage experience of my life from the customer service down to the actual massage quality.I called to book an appointment and when I arrived at my appointment time the staff looked confused like they were not expecting an appointment.They were obviously not prepared but took me back anyways (without asking what kind of massage I wanted, how long, etc.)I was given an hour long full body massage that seemed like the standard Swedish type. The masseuse had his PHONE on the massage bed the whole time and was receiving notifications that would vibrate right next to my ear. He would take one hand off my back and check the notification while continuing to massage me with the other hand.It felt like it might have been the first massage he had ever given. I understand everyone starts somewhere, but that’s not exactly what I wanted to spend my hard earned money on. I could’ve asked everyone for a massage and it would have been comparable.Because I was never asked what I wanted, he focused a lot with too much pressure on areas I didn’t need to be focused on and completely skipped over the areas that I was actually feeling needed a massage. I actually felt worse coming out than I did walking in.The whole experience was weird and uncomfortable and when I got to the front to pay , I was charged more than was advertised and encouraged to tip handsomely while my masseuse was standing right there (awkward).I was so dissatisfied that I actually called the owner afterwards to complain instead of writing a negative review online and affecting future business, but the owner was incredibly rude. She told me it was my fault for sitting through the whole massage and offered me a $5 credit toward my next massage. I told her I didn’t want to return and would prefer a partial refund instead and she told me she won’t do that and hung up.Overall a bad experience. I don’t recommend this place at all. Spend your hard earned money somewhere else that will actually be worth it.I’m not one to write negative reviews. Everyone slips up but this was the worst massage experience of my life from the customer service down to the actual massage quality. …More

I’m not one to write negative reviews. Everyone slips up but this was the worst massage experience of my life from the customer service down to the actual massage quality.