House Of Roots

Critical: ProfessionalismEdit- this review is not a mistake. Google kept my review for several months and I finally edited it and it was approved. Once again, this review is not a mistake. I had a horrible experience here the end of 2021.——Horrible experience. I was a new client who made an appointment online. Not only did the stylist approve the appointment, she called and confirmed with me the day before.When I arrived, I overheard one stylist complaining at a loud volume about the excessive amount of clients making me feel uncomfortable. They then approached me and told me I should have made the appointment during the week so “I don’t have to wait here all day.” When I asked if it would take a long time to get seen, they laughed and said of course! They then yelled at me for not making a consultation even though the appointment was approved and I sent photos prior. I have made appointments with many stylists without a consultation. I was nothing but polite, yet they treated me in a disgusting manner for making an appointment that was APPROVED?None of the information they “Expected me” to know was available when I made an appointment. After the stylist continued demeaning me and lacked interest on doing my hair, I asked for a refund and walked out of the salon. The rudeness is inexcusable. Shameful!Gone are the days where we have to tolerate this from hair salons. You deserve better. You deserve good customer service and timely service. Stop supporting these salons that think they can treat people this way!Listen to the reviews. DO NOT GO HERE. No way to run a business. Should be ashamed!Service: HairstylingEdit- this review is not a mistake. Google kept my review for several months and I finally edited it and it was approved. Once again, this review is not a mistake. I had a horrible experience here the end of 2021. …More

Edit- this review is not a mistake. Google kept my review for several months and I finally edited it and it was approved. Once again, this review is not a mistake. I had a horrible experience here the end of 2021.

Positive: ProfessionalismI relocate from New York to Florida two years ago and I had a hard time finding a hairdresser I’ve gone to a few and it was just not working out.I was going to New York to get my hair done at times until I was referred to house of roots, since I found House of roots this is my last stop .Marie is very professional and she knows how to do hair. I am very please when I leave, and I’m always getting compliments on my hairServices: Dreadlocks, Hairstyling, Hair coloring, Twist braidsI relocate from New York to Florida two years ago and I had a hard time finding a hairdresser I’ve gone to a few and it was just not working out.I was going to New York to get my hair done at times until I was referred to …More

I relocate from New York to Florida two years ago and I had a hard time finding a hairdresser I’ve gone to a few and it was just not working out.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueHouse of roots number 1 best place to get your hair braided and any style you need. Very professional Yasmeen was very kind took my info down to book my appointment and called me a day prior to make sure I can make it. Marie is fire she get me right every time my braids always on point Highly recommended .Services: Braids, Twist braids

House of roots number 1 best place to get your hair braided and any style you need. Very professional Yasmeen was very kind took my info down to book my appointment and called me a day prior to make sure I can make it. Marie is fire she get me right every time my braids always on point Highly recommended . Braids, Twist braids

Positive: Quality, ValueGlad that there was a walk in because I would not have been able to get my hair done for an event. I was traveling to the area and called several places but they were all booked especially with it being the weekend before the holidays. While it was a long wait, it was well worth it! Marie, the owner, provided great service, styled my hair beautifully and took her time to make sure that each strand was pinned and curled. She’s highly skilled, creative, and passionate about her work! I’m very selective with who does my hair and happy that I found a place I can come to next time I’m in the Palm Beach area.Service: HairstylingGlad that there was a walk in because I would not have been able to get my hair done for an event. I was traveling to the area and called several places but they were all booked especially with it being the weekend before the holidays. …More

Glad that there was a walk in because I would not have been able to get my hair done for an event. I was traveling to the area and called several places but they were all booked especially with it being the weekend before the holidays. While it was a long wait, it was well worth it! Marie, the owner, provided great service, styled my hair beautifully and took her time to make sure that each strand was pinned and curled. She’s highly skilled, creative, and passionate about her work! I’m very selective with who does my hair and happy that I found a place I can come to next time I’m in the Palm Beach area.

Critical: Cleanliness, Professionalism, PunctualityUnfortunately when I booked an appointment I thought that the salon would be a lot more professional than it was. There are no safety regulations. The owner allows clients to not wear masks nor do her employers wear any masks. I kindly requested that she does and she said it would hold her back and slow her down. I kept repeating how I’m not trying to offend anyone. She didn’t respond and she didn’t put on a mask.. She also tried to have another client be in a room with me without a mask and I was very uncomfortable so she had the client wait in a different room but no masks were put on. She washed my hair but for the most part I was sitting in a room by myself while she worked on another clients hair. Even though I made an appointment. I personally should not have stayed as long as I did because it just wasn’t safe at all but I didn’t want to walk out as I’ve never walked out of a salon before. I had to ask for the seats to be wiped down because I was directed to a blow dryer where the previous client sat with no mask. At the end of the day I paid $40 + a $13 deposit fee. 25 for a wash, $10 for my hair to be combed and and $5 treatment. This all took about 10minutes and the rest of the time I was just sitting. So I feel I’ve wasted time, lost my money and most importantly jeopardized my safety and my families. Now I have to get rapid tested for COVID because of the lack of care for clients and my lack of acting quickly .Service: HairstylingUnfortunately when I booked an appointment I thought that the salon would be a lot more professional than it was. There are no safety regulations. The owner allows clients to not wear masks nor do her employers wear any masks. I kindly …More

Unfortunately when I booked an appointment I thought that the salon would be a lot more professional than it was. There are no safety regulations. The owner allows clients to not wear masks nor do her employers wear any masks. I kindly requested that she does and she said it would hold her back and slow her down. I kept repeating how I’m not trying to offend anyone. She didn’t respond and she didn’t put on a mask.. She also tried to have another client be in a room with me without a mask and I was very uncomfortable so she had the client wait in a different room but no masks were put on. She washed my hair but for the most part I was sitting in a room by myself while she worked on another clients hair. Even though I made an appointment. I personally should not have stayed as long as I did because it just wasn’t safe at all but I didn’t want to walk out as I’ve never walked out of a salon before. I had to ask for the seats to be wiped down because I was directed to a blow dryer where the previous client sat with no mask. At the end of the day I paid $40 + a $13 deposit fee. 25 for a wash, $10 for my hair to be combed and and $5 treatment. This all took about 10minutes and the rest of the time I was just sitting. So I feel I’ve wasted time, lost my money and most importantly jeopardized my safety and my families. Now I have to get rapid tested for COVID because of the lack of care for clients and my lack of acting quickly .

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueFor my first time, I was completely lost trying to find this shop. I am calling the business constantly and no one is answering. I finally arrive and the owner says “oh that was you calling? We don’t answer after 5pm” even though, my appointment was at 5:30…So I go sit in the back of this unclean establishment and there is a client ahead of me waiting for a retwist. The owner made a lot of slick, rude comments about my hair. The owner begins to detangle my hair an HOUR later and informs me that she has to up-charge me $25 when she gets to the last section of my hair. I ask her if there is a discount for her “starting an hour late”, and of course, she doesn’t answer that one…She then comes back and tries to tell me it is more money to get a braid down for a wig. I ask her why and she claims it’s because I have long hair. Although, a wig braid down is not braiding past the shoulders (extra work) it’s just simply tucking the braid. We started at $65 and ended up with her trying to charge me over $100 for a braid downAfter going back and forth with me in front of clients, I decide to leave with WET UNWASHED HAIR.For my first time, I was completely lost trying to find this shop. I am calling the business constantly and no one is answering. I finally arrive and the owner says “oh that was you calling? We don’t answer after 5pm” even though, my …More

For my first time, I was completely lost trying to find this shop. I am calling the business constantly and no one is answering. I finally arrive and the owner says “oh that was you calling? We don’t answer after 5pm” even though, my appointment was at 5:30…

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueThe owner is extremely unprofessional. After refusing to pay me, The owner decides to pay me half of what my paycheck should have been. The next week she takes money out of my paycheck again and her reason is that I owe her for a lunch she invited to. She paid herself back from my paycheck. She still owes me money from two weeks worth of my labor when working for her. She has threatened me with the police saying she will be reporting me and building a case on me, all because she refuses to pay me. Marie, the owner is a bully and cannot be trusted. I’ve seen her own clients tell here they will not be coming back for her services. BE SAFE!!!Services: Dreadlocks, Hair coloringThe owner is extremely unprofessional. After refusing to pay me, The owner decides to pay me half of what my paycheck should have been. The next week she takes money out of my paycheck again and her reason is that I owe her for a lunch she …More

The owner is extremely unprofessional. After refusing to pay me, The owner decides to pay me half of what my paycheck should have been. The next week she takes money out of my paycheck again and her reason is that I owe her for a lunch she invited to. She paid herself back from my paycheck. She still owes me money from two weeks worth of my labor when working for her. She has threatened me with the police saying she will be reporting me and building a case on me, all because she refuses to pay me. Marie, the owner is a bully and cannot be trusted. I’ve seen her own clients tell here they will not be coming back for her services. BE SAFE!!!

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueThe bad reviews are so true, if I could do a zero rating I would. I found this pit online and after reading the bad reviews, I still decided to give them a try. I had a 6:30pm appointment today and got a call around 4:45pm asking if I wanted to come in early. I said I would be there at 5:30pm and got there at 5:40pm. After 10 mins of waiting I got my hair washed and was told to have a seat. By this time it was about 6:15pm. As I sat, MC Styles who I had a scheduled appointment with was combing out a young lady’s hair. The other stylist Monique who had washed my hair proceeded to start a retwist for a young man who was placed in her chair during the time she was washing my hair. At about 6:40pm, I asked Monique if she was the one doing my hair and if I had to wait for her to be done with the young man in her chair, she answered yes to both questions. I sat for another 15 minutes by this time annoyed that I had made an appointment then asked to come in earlier and was expected to wait way past my original appointment time. At 7pm, I asked Monique, what was the point of making an appointment when it was obviously not being honored. At that question she decided to call MC Styles who is now in the back serving her walk in client. MC Styles proceeded to let me know that if I can’t wait then I can reschedule for another time. I advised her that my locs were already washed and I am sitting with a wet head of hair. About 10 minutes later MC Styles emerged from the back and decided that she would oblige me and do my hair. As I sat there I could tell based on her questioning that she was annoyed and upset. I commented to her that despite the bad reviews, I decided to come anyway. This really got under her skin because she repeated it to Monique multiple times during my sitting. She roughed up my head and had an attitude all throughout my sitting. I wouldn’t understand unless I was in her shoes. At this point I had to ask her if me being annoyed and upset was unwarranted. She proceeded to tell me that they were busy today with walk-ins and the young lady was doing box braids. Totally unprofessional and uncouth. With disdain in her voice she offered to refer me someplace else for future hair needs but I declined because I believe you are the company you keep. Worst experience ever and I definitely agree with MC Styles, I need to take my business elsewhere. My minimal standards and expectations for customer service were way too much for this snake pit. Beware of their prices, they charged me $84 plus $11 deposit for a palm roll retwist, price online was $65. I opted not to have my hair styled, think I had enough of their disgusting behavior. Take your business elsewhere if good customer service and professionalism is a minimum standard. Avoid these Merkins at all cost.Service: HairstylingThe bad reviews are so true, if I could do a zero rating I would. I found this pit online and after reading the bad reviews, I still decided to give them a try. I had a 6:30pm appointment today and got a call around 4:45pm asking if I …More

The bad reviews are so true, if I could do a zero rating I would. I found this pit online and after reading the bad reviews, I still decided to give them a try. I had a 6:30pm appointment today and got a call around 4:45pm asking if I wanted to come in early. I said I would be there at 5:30pm and got there at 5:40pm. After 10 mins of waiting I got my hair washed and was told to have a seat. By this time it was about 6:15pm. As I sat, MC Styles who I had a scheduled appointment with was combing out a young lady’s hair. The other stylist Monique who had washed my hair proceeded to start a retwist for a young man who was placed in her chair during the time she was washing my hair. At about 6:40pm, I asked Monique if she was the one doing my hair and if I had to wait for her to be done with the young man in her chair, she answered yes to both questions. I sat for another 15 minutes by this time annoyed that I had made an appointment then asked to come in earlier and was expected to wait way past my original appointment time. At 7pm, I asked Monique, what was the point of making an appointment when it was obviously not being honored. At that question she decided to call MC Styles who is now in the back serving her walk in client. MC Styles proceeded to let me know that if I can’t wait then I can reschedule for another time. I advised her that my locs were already washed and I am sitting with a wet head of hair. About 10 minutes later MC Styles emerged from the back and decided that she would oblige me and do my hair. As I sat there I could tell based on her questioning that she was annoyed and upset. I commented to her that despite the bad reviews, I decided to come anyway. This really got under her skin because she repeated it to Monique multiple times during my sitting. She roughed up my head and had an attitude all throughout my sitting. I wouldn’t understand unless I was in her shoes. At this point I had to ask her if me being annoyed and upset was unwarranted. She proceeded to tell me that they were busy today with walk-ins and the young lady was doing box braids. Totally unprofessional and uncouth. With disdain in her voice she offered to refer me someplace else for future hair needs but I declined because I believe you are the company you keep. Worst experience ever and I definitely agree with MC Styles, I need to take my business elsewhere. My minimal standards and expectations for customer service were way too much for this snake pit. Beware of their prices, they charged me $84 plus $11 deposit for a palm roll retwist, price online was $65. I opted not to have my hair styled, think I had enough of their disgusting behavior. Take your business elsewhere if good customer service and professionalism is a minimum standard. Avoid these Merkins at all cost.