Helen’s Nail Salon

Critical: Professionalism, QualityI went to get 1 nail fixed and was there long enough to watch someone else get a full gel manicure. poor professionalism. Will not be going back.

I went to get 1 nail fixed and was there long enough to watch someone else get a full gel manicure. poor professionalism. Will not be going back.

Critical: Professionalism, PunctualityI have been going to Helens since before she opened her shop. I have also left her twice when she was terribly late and would schedule conflicting appointments. But I went back. Today I walked out for the last time. I admit I let my 11 appt today slip but called her at 11:15, she said come at 12:30, ok, arrived then, told then that she needed me to wait an hour so I went away, returned at 1: 25. Put in peddi chair, she tookanother nailjob, told me to wait again for anoer 45 minAnother tech offered to do them in “10 minutes” but I could see she was a half an hour away. I left at 2:10. Helen does not tell you honestly when shecan get to you. Her professionalism is terrible. When she opened she was more forthcoming. She has lost alot of her formerclients because of this behavior. What makes our time less valuable than hers?I have been going to Helens since before she opened her shop. I have also left her twice when she was terribly late and would schedule conflicting appointments. But I went back. Today I walked out for the last time. I admit I let my 11 appt …More

I have been going to Helens since before she opened her shop. I have also left her twice when she was terribly late and would schedule conflicting appointments. But I went back. Today I walked out for the last time. I admit I let my 11 appt today slip but called her at 11:15, she said come at 12:30, ok, arrived then, told then that she needed me to wait an hour so I went away, returned at 1: 25. Put in peddi chair, she tookanother nailjob, told me to wait again for anoer 45 min

Critical: Quality, ValueI hate leaving bad reviews. I am a firm believer in everyone getting a second chance. I came in to use the Christmas gift card from my bestie. I went in on a Wednesday evening thinking it would be the least busy. It was not busy. I was seated right away. I left happy. THE NEXT DAY, my pointer finger was peeling the clear shiny coat off followed quickly by 3 other fingers. The thing is, I told my nail artist that I am a bank teller and type and am hard on my nails. I went back 2 weeks later and showed Helen how my nails looked (a hot mess) she said you should have come back we will fix it. I explained with work and my familyife I wasn’t able to get back in. She sent me back to the same artist where she redid my nails. Fine. Then was charged FULL PRICE. Again fine, that’s how you do business, Except here we are again NEXT DAY and my pointer nail clear coat is again bubbled up. Never again!!I hate leaving bad reviews. I am a firm believer in everyone getting a second chance. I came in to use the Christmas gift card from my bestie. I went in on a Wednesday evening thinking it would be the least busy. It was not busy. I was …More

I hate leaving bad reviews. I am a firm believer in everyone getting a second chance. I came in to use the Christmas gift card from my bestie. I went in on a Wednesday evening thinking it would be the least busy. It was not busy. I was seated right away. I left happy. THE NEXT DAY, my pointer finger was peeling the clear shiny coat off followed quickly by 3 other fingers. The thing is, I told my nail artist that I am a bank teller and type and am hard on my nails. I went back 2 weeks later and showed Helen how my nails looked (a hot mess) she said you should have come back we will fix it. I explained with work and my familyife I wasn’t able to get back in. She sent me back to the same artist where she redid my nails. Fine. Then was charged FULL PRICE. Again fine, that’s how you do business, Except here we are again NEXT DAY and my pointer nail clear coat is again bubbled up. Never again!!