Hawaiian Rainforest Spa

Positive: Communication, Professionalism, QualityI am a dentist and I usually have neck, back, left tennis elbow pain. Shea did an excellent job. She made me feel very relaxed on my Kauai vacation and at the same time gave me a therapeutic massage that took all the pain away. Highly recommend this spa company and opt for the cabana massage. Memorable getting a massage with the sound of the ocean waves, birds chirping, fresh wind on your face.I am a dentist and I usually have neck, back, left tennis elbow pain. Shea did an excellent job. She made me feel very relaxed on my Kauai vacation and at the same time gave me a therapeutic massage that took all the pain away. Highly …More

I am a dentist and I usually have neck, back, left tennis elbow pain. Shea did an excellent job. She made me feel very relaxed on my Kauai vacation and at the same time gave me a therapeutic massage that took all the pain away. Highly recommend this spa company and opt for the cabana massage. Memorable getting a massage with the sound of the ocean waves, birds chirping, fresh wind on your face.

Critical: Communication, Professionalism, QualityHorrible experience with massage therapist Shae. Not only was I scheduled for a massage and no one showed up for the first scheduled massage. I had to miss a family excursion because they rescheduled 3 hours later. When they rescheduled, I was so happy to be getting a massage because I’ve been working 55 hour weeks non-stop for the past year and haven’t received a massage this entire year as a result of the pandemic. The massage therapist who arrived at the rescheduled time, Shae, seemed annoyed to be there immediately upon my arrival to the spa at the resort. Her name is Shae and I won’t post her last name on this review. I told her that I had missed my families excursion because of the rescheduling of the massage and that I really needed a deep tissue massage. She tried to push a Lomi Lomi massage and that isn’t what I wanted. I could tell by her poor attitude and rude way she was speaking to me that she didn’t really want to be working and was just sent out there last minute. She said she had plans after the massage so she was happy to go out of her way to accommodate me. (She said it in a really rude condescending way.) l told Shae that I didn’t like the way she was speaking to me and that all I wanted was a massage on my vacation. I was practically in tears. She said…”I don’t like your energy.” I asked her to please stop being rude to me. She kept on but I stood up for myself and told her to stop being rude to me. She rolled her eyes and said, “I’m out of here.”I told her I was going to call her manager about how she was treating me and she threatened to call security on me. Needless to say…I was appalled and will never go to this resort or Rainforest spa again.The manager called later and apologized and sent me a bottle of skin lotion and said she was using it as a “teaching moment” for Shea. Good luck with that. I appreciate the gesture of giving me a lotion but I will never forget that experience. I think Shae just didn’t want to work and did what she could to get out of it with no regard to how she treated a client. I will not forget. Shae has bad Karma for sure.Horrible experience with massage therapist Shae. Not only was I scheduled for a massage and no one showed up for the first scheduled massage. I had to miss a family excursion because they rescheduled 3 hours later. When they rescheduled, I …More

Horrible experience with massage therapist Shae. Not only was I scheduled for a massage and no one showed up for the first scheduled massage. I had to miss a family excursion because they rescheduled 3 hours later. When they rescheduled, I was so happy to be getting a massage because I’ve been working 55 hour weeks non-stop for the past year and haven’t received a massage this entire year as a result of the pandemic. The massage therapist who arrived at the rescheduled time, Shae, seemed annoyed to be there immediately upon my arrival to the spa at the resort. Her name is Shae and I won’t post her last name on this review. I told her that I had missed my families excursion because of the rescheduling of the massage and that I really needed a deep tissue massage. She tried to push a Lomi Lomi massage and that isn’t what I wanted. I could tell by her poor attitude and rude way she was speaking to me that she didn’t really want to be working and was just sent out there last minute. She said she had plans after the massage so she was happy to go out of her way to accommodate me. (She said it in a really rude condescending way.) l told Shae that I didn’t like the way she was speaking to me and that all I wanted was a massage on my vacation. I was practically in tears. She said…”I don’t like your energy.” I asked her to please stop being rude to me. She kept on but I stood up for myself and told her to stop being rude to me. She rolled her eyes and said, “I’m out of here.”