Sandy Taber
I needed to schedule a massage because of a muscle pain in my neck was really bothering me. I was trying to get same day because of the pain. Hand and Stone NRH was the only place that had an opening. I scheduled 2 spots, one at 8 pm and the other at 9 pm so that my daughter could go with me since it was going to be such a long drive for me (46 miles one way). I was told that they were having a problem with their credit card system at the time so they could not take my credit card but that I could be assured that my spots were secured. I also told them to call me if their system was fixed and I would be happy to pay by credit card ahead of time. They assured me again that there was no need and my spots were secured. I got there a little before 8 pm only to be told that they were not sure what happened but there was not a therapist available for me or my daughter. We had driven 46 miles for nothing! They didn’t even bother to call me to let me know this ahead of time. The front desk person told me that she would call the manager of the place so she stepped away (not talking in front of me) and came back and said if I wanted to drive ANOTHER 10 miles down the road, Southlake could take 1 of us. This is so very frustrating. The lady then told me that she could have the manager call me the next day. I said sure but the very fact that I didn’t get a call ahead of time pretty much told me I wouldn’t be getting a call the next day either…..and sure enough….no call the next day either. Businesses that have no respect for their customers should not be in business.
… moreFelicia Fuller
First time visiting. I usually go to Massage Envy. I was very impressed. Professional, friendly, attentive, clean and affordable. All of my needs were net and I was very relaxed after my massage. I will be going back.
… morecaleah leal
Brandon is GREAT! made me feel comfortable for my first visit, especially having a man massage me. He made the experience very well.
… moreDemi Cole
Grateful for this place. To relax and unwind! Definitely have to find your people that you vibe with to get a massage from! Everyone offers something different!!!
… moreJeanine Minch
Jasmine was very kind and professional. It was a wonderful experience! Whatever she massaged onto the back of my hands made them look 10 years younger! I kept staring at them and I would love to purchase that potion if I can!
… moreFABOULOS A.REYES
The massage was a little rough but it did me well and I plan on returning. The location clean and well organized.
… moreDavid Cammack
Tried to get a few gift cards for family in the area as I live out of state. Was told this wasn’t possible and that I HAD to come in to pay for them. Getting them online had to be a specific package so wasn’t possible for what I wanted. The receptionist was not friendly nor tried to help. Won’t be sending any family here again.
… moreDeborah Nulton
This might possibly be a nice place if you’re looking for an over priced spa day just for fun, but if you have a genuine massage emergency (I know it sounds silly, but I recently experienced one such emergency that I will not soon forget) don’t look for these people to go a single step out of their way to help. I was home alone and in so much pain I could barely move and they refused to schedule an appointment for me because I was incapable of getting to my purse to give them a credit card number, even though I was sobbing uncontrollably from the pain I was in and would have rather died than not show up for the appointment I was attempting to schedule. I would have also paid 4 times the amount of their regular fee just to have seen me and helped me. Actually, I would have given them every penny to my name just to get some help. The next day it was so much worse that I couldn’t even drive myself anywhere. So, I found someone to drive me all the way out there to their location. And I will say now and forever to anyone who will listen, that you shouldn’t turn your nose up to anyone’s business ever just because they don’t “look like your type” of customer, because it could end up really costing you some very valuable, repeat and additional new /repeat business. Unless you’re happy with what you have and just don’t care about new business. But when you have current advertising offering specials designed to bring in new business that says you accept walkins, it’s probably not a good idea to judge prospective clientele souly on the way they look because you never know what kind of day or problems they may be having when they come to you.
… moreCrystal Garcia
I definitely recommend coming here and seeing Dalynda!! She is amazing every time I come to her and let her know where I’m having pain and discomfort she always gets the right spots. She makes my body feel so amazing after she is done with me! I cannot explain or even tell you how amazing you will feel you just have to go in yourself and feel the difference!!!!! Please check them out and ask for Dalynda!!!
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