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Hand & Stone specializes in the very highest quality massage and facial services at affordable prices. We strive to make the soothing wonder of the massage experience accessible to more people. That turns a massage or facial into that rare breed of products and services; an affordable luxury. Now you can soothe your sore, aching, stressed out mind and body as often as you desire. We are open seven days a week with extended hours to help ensure we can meet your demanding schedule. Call our spa today to schedule an appointment.
Located In: The Market at Polaris
Appointments: handandstone.com
Hours
Monday | 9 AM–9 PM |
Tuesday | 9 AM–9 PM |
Wednesday | 9 AM–9 PM |
Thursday | 9 AM–9 PM |
Friday | 9 AM–9 PM |
Saturday | 8 AM–8 PM |
Sunday | 10 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 1190 Polaris Pkwy, Columbus, OH 43240
Phone: (614) 547-2908
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Hand and Stone Massage and Facial Spa provides professional spa experiences at affordable prices seven days a week. Guests entering our spas will be enveloped …
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Reviews
Elise Waltzer
Would not recommend this business at all – this is a very unreliable location, as they continue to cancel our appointments. I bought a gift certificate as a graduation gift, but both times I scheduled the appointment for my friend we received a call last minute saying the therapist has canceled. Perhaps there’s a better massage place in the Polaris area? I would recommend using Google to look for alternative massage centers.
… moreHolly C
Ethan is impressive, I cannot stress that enough! I had so many things going on with my body from heavy weightlifting and overtraining, and he fixed them all! After a 2 hour deep tissue, I feel like a new person… he is my guy from now on! You can always tell if a therapist is knowledgeable and cares about their work, I knew it right away with him. 10/10!
… moreKari Paumier
I’m a monthly member and lately am starting to have a bad experience. Yesterday went in for my scheduled appt (received a confirmation email on Tuesday about my appt) and they said I didn’t have an appt and some how it got cancelled. The person rescheduled it for today and said he would give me a $30 upgrade for the inconvenience and mark it in my file. Go to my appt today and of course that is not noted in my file. This is also not the first time I showed up for a scheduled appt where it was cancelled and no one notified me. Also in the past few months I’ve been called an hour before my appt asking to be rescheduled because my masseuse had to leave or didn’t show up. Will be cancelling my membership and taking my business elsewhere.
… moreBrynna Clutter
I scheduled a massage with anyone available for the next day. That was a mistake. The massage was like getting a massage in a cold hospital room from someone who was using one hand to text. I’m not exaggerating. The employees were chatting in the lobby and the masseuse took me back to the massage 5 minutes late and stopped 10 minutes early which was a relief. Choose any other spa.
… moreJessica Washington
I had helped my partner book their first ever massage here. We got confirmation emails but when he showed up they claimed he wasn’t in the system. Despite the fact that he showed them the emails. Its just unprofessional.
… moreJaclyn Wagner
They are still giving me the run around to cancel my membership. Every time I call, I get the run around. The first time I called, I was told it was taken care of and then I got a reminder appointment for a massage that was cancelled since I no longer had a membership. I called and they said it was still active and that a specialist would have to call me. I asked to speak with the specialist, and was told they’re transitioning people and it would be a few days. I was also told that I have to pay for another massage “per the contract” when I cancel. No one has ever said anything about this to me. They are literally stealing money for services they haven’t even provided. Completely dishonest and no one will fix the problem. Just cancel my membership.
… moreLiz Davis
Awesome massage. Matt worked out all the kinks and tight muscles in my back and around my spine. I feel incredible now.
… moreTauras
Pathetic is the word. Looks like they have staffing issues, and they cancelled on me twice in a span of three weeks, still waiting to get a confirmation on my appointment. That too when it’s a gift card and everything is paid in advance. Massage is supposed to destress you, I guess they are doing it the other way round.
… moreRobert Ketler
Kinda ruined Father’s Day for me. My fiance scheduled a couples massage for us about a month ago for Saturday June 18th. We live over 2 hours away and this was a little weekend getaway for us. Saturday morning we get a call from the spa saying “our therapist was sick. Sorry. ” Didn’t try to reschedule us for later that day. Or get us another therapist. Just Sorry. We have another opening next month. Or even offer us a discount for next time. Really poor customer service. Was really looking forward for a relaxing weekend.
… moreMike Quinn
The therapist is taking a phone call. It’s very unprofessional. I’m not gonna recommend this spa to anyone who wants to get relax. You won’t pay for nothing.
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