4.1 – 239 reviews • Massage therapist
Hand & Stone specializes in the very highest quality massage and facial services at affordable prices. We strive to make the soothing wonder of the massage experience accessible to more people. That turns a massage or facial into that rare breed of products and services; an affordable luxury. Now you can soothe your sore, aching, stressed out mind and body as often as you desire. We are open seven days a week with extended hours to help ensure we can meet your demanding schedule. Call our spa today to schedule an appointment.
Located In: The Oaks Shopping Mall
Appointments: handandstone.com
Hours
Tuesday | 9 AM–9 PM |
Wednesday | 9 AM–9 PM |
Thursday | 9 AM–9 PM |
Friday | 9 AM–9 PM |
Saturday | 8 AM–8 PM |
Sunday | 11 AM–6 PM |
Monday | 9 AM–9 PM |
Services
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Address and Contact Information
Address:
536 N Thompson Ln J, Murfreesboro, TN 37129
Phone: (615) 987-0427
Website: https://www.handandstonemurfreesboro.com/
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Reviews
Etta Gilbert
From the moment I walked in until I left, I had a wonderful experience.
… moreDebbie Hallums
As I was waiting for my massage, the manager came over & started spraying Lysol all over the chairs around me. It was early about 4:45pm & not closing time. I had to get up & go outside because of the smell. When I came back in she didn’t apologize nor did she even crack a smile the whole time. The girl that checked me acted as if I was beneath her but the dark haired associate next to her was nice. The massage therapist was great! They really need to replace the manager with someone that knows how to treat customers and understands that customers are the reason she has a job. They definitely need a new manager! I have had a lot of massages but never experienced such unpolite, rude actions from someone that is supposed to be a manager. Definitely going to social media on this so no one else feels degraded the way I was made feel.
… moreMaria Davis
BEST facial and service ever!! From beginning to end it was the perfect experience. I received a warm welcome by Cameryn and Suzanne upon arrival.Madison Heithcock was very thorough and explained each step and the benefits. I ended up getting a diamond facial (highly recommend) and left feeling refreshed and renewed.
… moreLaura James
Horrible service and dishonest practices!
… moreOlivia Sexton
I don’t recommend going with this company as I was employed there from September-December. Shortly after being hired, I learned that the company was operating on an expired license for almost 5 months. Numerous employees lost their jobs with no compensation. The way the situation was handled was extremely unprofessional and it really hurt a lot of employees including myself. Why would you give business to a company like that?
… moreDavid Temple
The new owners are horrible. They have the staff acting like car salesmen instead of massage therapists. I wish this new company “ FGG” wouldn’t have bought it. Will never go back. Doug Elman was absolutely no help.
… moreJasmine Abbott-Andrews
I booked for a 60 min hot stone massage and was happy to get a day of appointment. I showed up about 10 minutes late and they took that away so be sure to show up on time. Also I had to request multiple times during the massage for more pressure it felt like a soft rub but could just be the therapist. Would recommend if you’re wanting something last minute but wouldn’t sign up for a membership
… moreAmy P
Fabulous place. Very friendly staff. Neat and clean and calming. I found my therapist who left another place nearby – M.E.!!!!! She’s amazing and always caters to my latest pain issues. She helped my daughter who has an autoimmune issue and knows exactly how to cater to her specific needs. I highly recommend Hand and Stone!!! Appointments are easy to get into. Excellent scheduling and business practices. Many excellent therapists available.
… morey Decker
This place is a rip off. My daughter bought me a gift card to this place. I’ve had many massages. Got next to the worst massage ever here. 1st he didn’t come into the room for quite a while. I’m not sure when my massage was supposed to start. It ended early too. So you don’t get the 50 minutes you pay for. They also want you to hold a credit card when you make the appt. Hmmm. Possible red flag here. Back to the massage. I could have just laid on the bed because that was about what I got. He just moved the blanket around and that was pretty much it. Unfortunately I still have a credit on the gift card and I don’t ever want to go back. My son-in-law went the same day. He felt the same way and said it WAS the worst massage he had ever gotten. Then they asked for a gratuity….for WHAT?! My daughter just threw her money away because neither of us EVER want to come back. I tried for 3 days to talk to a manager and all I got was, there’s no manager here today. I’m guessing or ever. I finally talked to an assistant manager, still can’t reach a manager because they aren’t available. They said if I would PAY FOR ANOTHER massage they would give me an aromatherapy for free. Are you kidding? My daughter actually bought all of these gift cards at the same time. For her mother-in-law, her husband, and myself. We all want our money back for the balance on the card and for the “massage”. They refuse to give the money back from the gift cards that is left on the cards. DON’T GO HERE!!
… moreTheo Hatchett
I was very dissatisfied with my experience at Hand and Stone. To start, my massage was very inconsistent in terms of the time spent on specific areas. For example, the masseuse spent 4 minutes on one arm and spent 2 minutes on my second arm. It seemed as if it was rushed. Maybe that’s my fault for scheduling at the end of the evening. Next, the masseuse came out and got me from the waiting area 10 minutes after the appointment time. This time was not added back into to my massage as it finished 58 minutes after the scheduled time. When calculating the time spent getting undressed and the time it took for the messeuse to come back in the room after getting undressed, my actual massage was only about 40 minutes. In addition, the pressure was very minimal throughout the massage. The majority of the time consisted of me being lightly rubbed. I voiced my concern, and the masseuse informed that if I wanted pressure, I should have requested a deep tissue massage. He explained that a Swedish massage was only for relaxation. Upon entry, the masseuse greeted me by saying, you are my favorite client because you are my last customer. I felt that his comment started the experience off on the wrong page. He seemed new and very inexperienced. Based on my experience, I have no plans to visit this location in the future nor do I plan to refer others. Hopefully these things can be addressed so that others will have a better experience than I did.
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