Hand & Stone specializes in the very highest quality massage and facial services at affordable prices. We strive to make the soothing wonder of the massage experience accessible to more people. That turns a massage or facial into that rare breed of products and services; an affordable luxury. Now you can soothe your sore, aching, stressed out mind and body as often as you desire. We are open seven days a week with extended hours to help ensure we can meet your demanding schedule. Call our spa today to schedule an appointment.
Located In: Governor’s Square Shopping Center
Appointments: handandstone.com
Hours
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–10 PM |
| Saturday | 9 AM–7 PM |
| Sunday | 10 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 213 Governors Pl, Bear, DE 19701
Phone: (302) 261-9716
Website: https://www.handandstonebear.com/
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Reviews
Myco Marie
Diane, the owner, is a very curt and unprofessional individual. She had the audacity to hang up the phone on me this morning while I was trying to get clarification on some questions I had regarding the membership policy. Diane then screened my call and did not pick up when I called back. She did answer my next call attempt when I called from a different number. While I enjoyed past services I’ve received from Hand and Stone, I will never go back to the Bear location because I have no desire to give Diane any of my money. We live in a sad world where people think that they can do and/or say anything to anyone and not be held accountable. Diane told me that since she was the owner and had no boss, it was pointless for me to file a complaint. Maybe she’s right, but I told her that I was definitely going to be submitting a review. Do what you want with your money, but consider giving it to people/businesses that deserve it. Diane does not!
… moreLoriyah VnFMom
As an employee, I want to give you the insider view. Just a note: Not all Hand and Stone spas are created the same! They are run by unique owners. Bear and Middletown locations are owned and managed by a wonderful entrepreneur who shows a lot of care toward her employees. The attention that she provides to each employee trickles down into the quality of each service provided for each of our clients. These are the cleanest and most well kept spas that I have ever worked for, and therefore I must spread the news. You will be well taken care of here from the management, front desk to each esthetician and massage therapist. The staff communicates well and respects each other. Our manager provides us with continuing education, ample time between clients, and all of the products that we need. The linens are clean and even I am impressed by the layering of the sheets and towels that go into each service, creating a comfortable and truly disinfected environment. I admire the way this spa is run and I consider it a privilege to work in these locations, after 10+ years in my field. Well done, Bear and Middletown locations!
… moreThomas Novak
I have been going to hand and stone for many years and have always enjoyed my massages and experience. However recently my experience has become very frustrating. When I book appointments on more then one occasion I receive a call the masseur had to cancel when they try to rebook being the masseur is popular next appointment was 8 weeks out. In addition I book 80 minutes they only had 50 minutes could not fit me in.
… moreJessica Crompton
Critical: Communication**Update: I sent an email to the manager to open communication as requested… no response. Classy**Canceled my appointment because the massage therapist was ill. Totally get that. But they were not able to get me back on the schedule for another 2 weeks. I’m a nurse so that’s why I scheduled weeks in advance. Nothing offered for the inconvenience. Never going back.**Update: I sent an email to the manager to open communication as requested… no response. Classy** …More
**Update: I sent an email to the manager to open communication as requested… no response. Classy**
Yang Li
Hand&stone massage, first time try. It’s very different compared to the Asian massage. It’s kind of like someone scrub your body with oil or salt(mint flavor). I can still feels the mint smell after I took a shower, actually I’m not a big fun of it. Probably I was chosen the introductory course. Anyway, It’s a nice and clean place to do the relaxation . But not a real massage place to relieve your muscle pain& stress. I can not even feeling the staffs’ hands power. (He was breathing heavily like a man on a steep mountain)
… moreLeah Carter
Critical: Communication, Professionalism, QualityWanted a relaxing Swedish massage but that’s not what I received and they didn’t care that I wasn’t satisfied, only that I paid. AND they had the nerve to ask me if they could make me an appointment to get another Swedish massage from a different technician! As if! Wish we weren’t forced to give stars!! Update: It’s funny that they “want to make it better” and they have my phone number but no one has called me!7/28/21 Update: No one ever called me to correct situation even though I requested a call.Wanted a relaxing Swedish massage but that’s not what I received and they didn’t care that I wasn’t satisfied, only that I paid. AND they had the nerve to ask me if they could make me an appointment to get another Swedish massage from a …More
Wanted a relaxing Swedish massage but that’s not what I received and they didn’t care that I wasn’t satisfied, only that I paid. AND they had the nerve to ask me if they could make me an appointment to get another Swedish massage from a different technician! As if! Wish we weren’t forced to give stars!! Update: It’s funny that they “want to make it better” and they have my phone number but no one has called me!
Natasha Hardy
The massage was amazing, I had Hamilton and he was great! I’m
… moreCyndi Kowalczyk
Positive: Communication, Professionalism, QualityMy facial was a gift. It was a great experience. It was relaxing, informative and a good quality facial. Jessica was very professional and you could tell she loved her job. She explained what she was doing and was quiet during the massage. I added services on to my facial and my skin felt even healthier. I enjoyed it so much that I am scheduled with Jessica for next month.My facial was a gift. It was a great experience. It was relaxing, informative and a good quality facial. Jessica was very professional and you could tell she loved her job. She explained what she was doing and was quiet during the …More
My facial was a gift. It was a great experience. It was relaxing, informative and a good quality facial. Jessica was very professional and you could tell she loved her job. She explained what she was doing and was quiet during the massage. I added services on to my facial and my skin felt even healthier. I enjoyed it so much that I am scheduled with Jessica for next month.
Courtney Michelle
Critical: Communication, Professionalism, QualitySo let’s start by saying I booked my appointment over the phone early last week. The same exact day, I filled out all the required paperwork online (consent forms & all that). In the form, it asked was I with child where I stated I was, which is why I need the massage in the first place. The day of my appointment, just TWO hours before I was scheduled to walk through their doors, I get a call stating they need to cancel my appointment because the person they scheduled me with, is not certified to do prenatal care. Cool, that’s perfectly fine but why if I filled out my paperwork LAST WEEK, are you just looking it over and why when I ask if something can be done for their negligence, is the snippy manager, Jackie, being super short and rude because I’m asking that question. She was floored that I even asked for a small compensation in exchange for now having to cancel my sitter and all the other things that I put on hold to make this appointment. No apology was made by Jackie. Do NOT book at this crusty location. They do not care anything about customer service. An extra 10 minutes on the table would have even sufficed. But yea, take your business elsewhere, there are two other locations just a few miles away that are much more pleasant.So let’s start by saying I booked my appointment over the phone early last week. The same exact day, I filled out all the required paperwork online (consent forms & all that). In the form, it asked was I with child where I stated I was, …More
So let’s start by saying I booked my appointment over the phone early last week. The same exact day, I filled out all the required paperwork online (consent forms & all that). In the form, it asked was I with child where I stated I was, which is why I need the massage in the first place. The day of my appointment, just TWO hours before I was scheduled to walk through their doors, I get a call stating they need to cancel my appointment because the person they scheduled me with, is not certified to do prenatal care. Cool, that’s perfectly fine but why if I filled out my paperwork LAST WEEK, are you just looking it over and why when I ask if something can be done for their negligence, is the snippy manager, Jackie, being super short and rude because I’m asking that question. She was floored that I even asked for a small compensation in exchange for now having to cancel my sitter and all the other things that I put on hold to make this appointment. No apology was made by Jackie. Do NOT book at this crusty location. They do not care anything about customer service. An extra 10 minutes on the table would have even sufficed. But yea, take your business elsewhere, there are two other locations just a few miles away that are much more pleasant.
Sarah Mozher
Critical: Communication, Professionalism, QualityI have only taken advantage of the membership we purchased one time, and the experience i had my first time was extremely stressful. The girl who sold my boyfriend the membership lied to him about when i could have my first massage, so when i showed up ready to relax they said they wouldnt honor it. After i let my boyfriend talk to them because i have no idea what was agreed on, they serviced me. The manager was super rude and i made a promise to myself i wouldnt be coming to this location any longer. We called 2 months ago to cancel our membership as we both lost our jobs and can no longer afford it. The girl we talked to on the phone said she isnt sure when the manager will be in because she has a sporadic schedule, but she will pass the message on to her to cancel our membership and she would give us a call. She let us know we would be charged one additional month as a cancelation fee and then would not be charged any further. This morning i just received yet another $60 charge for services that we requested to be cancelled TWICE. This place has been nothing but a headache and a birthday gift from hell. Don’t come here, and if you do, DON’T give them your credit card information.I have only taken advantage of the membership we purchased one time, and the experience i had my first time was extremely stressful. The girl who sold my boyfriend the membership lied to him about when i could have my first massage, so when …More
I have only taken advantage of the membership we purchased one time, and the experience i had my first time was extremely stressful. The girl who sold my boyfriend the membership lied to him about when i could have my first massage, so when i showed up ready to relax they said they wouldnt honor it. After i let my boyfriend talk to them because i have no idea what was agreed on, they serviced me. The manager was super rude and i made a promise to myself i wouldnt be coming to this location any longer. We called 2 months ago to cancel our membership as we both lost our jobs and can no longer afford it. The girl we talked to on the phone said she isnt sure when the manager will be in because she has a sporadic schedule, but she will pass the message on to her to cancel our membership and she would give us a call. She let us know we would be charged one additional month as a cancelation fee and then would not be charged any further. This morning i just received yet another $60 charge for services that we requested to be cancelled TWICE. This place has been nothing but a headache and a birthday gift from hell. Don’t come here, and if you do, DON’T give them your credit card information.