Hand and Stone Massage and Facial Spa

Critical: Communication, ProfessionalismTerrible experience. My friend and I had an appointment here today. It was my birthday. There was a snowstorm that was supposed to get progressively worse. I called to RESCHEDULE. They wanted to charge me a 50 pecercent cancel fee even though o was rescheduling. The woman was disgusting and rude and nasty. Finally she agreed to reschedule our massages with her amateur masseuse and not charge us. Do not go here or book here. Terrible!I saw your policy! The weather was terrible but you were nasty! Absolutely nasty! Disgusting. Do not go here. I’ll contact corporate not your miserable spa.Terrible experience. My friend and I had an appointment here today. It was my birthday. There was a snowstorm that was supposed to get progressively worse. I called to RESCHEDULE. They wanted to charge me a 50 pecercent cancel fee even …More

Terrible experience. My friend and I had an appointment here today. It was my birthday. There was a snowstorm that was supposed to get progressively worse. I called to RESCHEDULE. They wanted to charge me a 50 pecercent cancel fee even though o was rescheduling. The woman was disgusting and rude and nasty. Finally she agreed to reschedule our massages with her amateur masseuse and not charge us. Do not go here or book here. Terrible!

Critical: Professionalism, QualityI was a member here for years! I used to have a monthly membership but when money got right even before the pandemic they talked to me about a bi monthly plan, and I loved my massage therapist. After he left it seems like a revolving door this past year or so of massage therapists that all complain how horrible it is working there while talking your ear off during the massage. I called a few months ago to cancel my membership but again they talked to me about putting my membership on “hold.” I agreed and thought about staying. I called today because I noticed the last few months they started charging me monthly. The receptionist was RUDE and argued with me almost the whole time! I told them to cancel my membership and she kept arguing with me!!! This place has turned into a horrible place. I wouldn’t send anyone I care about here!!! The massages are poor quality and obviously their customer service for someone who had a membership for years is awful. Save your money and go somewhere else.*Update: 2 weeks later and still no response from their manager or anyone about cancelling my membership. I have now called 3 times and went in person. They keep telling I need a form emailed to me for me to sign to end my membership but haven’t done so still!I was a member here for years! I used to have a monthly membership but when money got right even before the pandemic they talked to me about a bi monthly plan, and I loved my massage therapist. After he left it seems like a revolving door …More

I was a member here for years! I used to have a monthly membership but when money got right even before the pandemic they talked to me about a bi monthly plan, and I loved my massage therapist. After he left it seems like a revolving door this past year or so of massage therapists that all complain how horrible it is working there while talking your ear off during the massage. I called a few months ago to cancel my membership but again they talked to me about putting my membership on “hold.” I agreed and thought about staying. I called today because I noticed the last few months they started charging me monthly. The receptionist was RUDE and argued with me almost the whole time! I told them to cancel my membership and she kept arguing with me!!! This place has turned into a horrible place. I wouldn’t send anyone I care about here!!! The massages are poor quality and obviously their customer service for someone who had a membership for years is awful. Save your money and go somewhere else.

Critical: CommunicationThe membership management is criminal. I called repeatedly to cancel my membership because the rate was increased without notice by $10 per month. I was first told that if I wanted to use the “points” I had accumulated that I needed to schedule my last appointment first. I did this and as I was checking out from my last appointment I checked to make sure my membership had been cancelled. The receptionist responded that my membership was not yet cancelled and that there would be one more charge on my account. I asked to speak to the manager because I had requested to cancel my membership at the time that I made my last appointment. Manager never got back to me. Reception keeps putting me on hold. I still do not have confirmation that the membership has been cancelled. The massage therapists here were lovely but I’ll never get myself stuck in this trap again. Criminal!The membership management is criminal. I called repeatedly to cancel my membership because the rate was increased without notice by $10 per month. I was first told that if I wanted to use the “points” I had accumulated that I needed to …More

The membership management is criminal. I called repeatedly to cancel my membership because the rate was increased without notice by $10 per month. I was first told that if I wanted to use the “points” I had accumulated that I needed to schedule my last appointment first. I did this and as I was checking out from my last appointment I checked to make sure my membership had been cancelled. The receptionist responded that my membership was not yet cancelled and that there would be one more charge on my account. I asked to speak to the manager because I had requested to cancel my membership at the time that I made my last appointment. Manager never got back to me. Reception keeps putting me on hold. I still do not have confirmation that the membership has been cancelled. The massage therapists here were lovely but I’ll never get myself stuck in this trap again. Criminal!