HairClub IB

Critical: QualityI have been going to the salon for 12 years. Initially when I began going here it was amazing, it was owned by a beautiful Korean young lady who owned a dog and it was so high class and Boujee. I have noticed over the years that it has definitely changed in quality. The prices were still the same and the atmosphere is definitely great. However, the quality of professionalism and work staff has definitely taken a down grade. My second to last experience here was last February when a young gentleman who was very polite, did my hair and I noticed that his technique was a little off and he was super slow. My hair turned out a bit curly on the ends and I thought to myself okay I’m definitely not going to let him do my hair again. I thought I’d try them one last time because I’d been coming to the salon for so long. I made an appointment literally two weeks ago to do my hair I specifically asked for one girl who I thought was good. She tried to act like the gentleman that she was working with was not the same gentleman that worked on my hair in February, she said verbatim, “oh I don’t think he’s working today”. However, I am not blind… I was so irritated that she thought I was an idiot, that was the same person that worked on my hair in February. So even though I requested that a specific person do my hair they don’t follow instructions and accommodate the client. I of course had to tell them I did not want him to do my hair which not only embarrassed me but I’m sure the gentleman himself. I am not a mean person, I found that very unprofessional. Unfortunately, The job that was done was not at all the way my hair once used to look when I would do a level D for the new keratin. So the last $400 that I spent this year went down the drain because they did not do the job correctly. I was left with curls at my roots my whole bottom layer is wavy, I remember waking up and having my hair super straight and gorgeous years ago. The texture is oily and I see waves and curls at the roots and at the end. I’m so disappointed. They just lost a customer of 15 years. You guys need to train your workers better and accommodate your clients that are faithful to your salon. You have a gorgeous salon, however you need to listen to your clients. Your clients are the ones that bring in the money for you. I got them I want to say five new clients. My friend also said that her hair was oily they just lost all of their clients.I hope this teaches you guys a big lesson, quality is everything. I know I’m a sound some sort of way to all of you, but in reality this is business and no one is going to want to do their hair there if they’re not getting quality services.I have been going to the salon for 12 years. Initially when I began going here it was amazing, it was owned by a beautiful Korean young lady who owned a dog and it was so high class and Boujee. I have noticed over the years that it has …More

I have been going to the salon for 12 years. Initially when I began going here it was amazing, it was owned by a beautiful Korean young lady who owned a dog and it was so high class and Boujee. I have noticed over the years that it has definitely changed in quality. The prices were still the same and the atmosphere is definitely great. However, the quality of professionalism and work staff has definitely taken a down grade. My second to last experience here was last February when a young gentleman who was very polite, did my hair and I noticed that his technique was a little off and he was super slow. My hair turned out a bit curly on the ends and I thought to myself okay I’m definitely not going to let him do my hair again. I thought I’d try them one last time because I’d been coming to the salon for so long. I made an appointment literally two weeks ago to do my hair I specifically asked for one girl who I thought was good. She tried to act like the gentleman that she was working with was not the same gentleman that worked on my hair in February, she said verbatim, “oh I don’t think he’s working today”. However, I am not blind… I was so irritated that she thought I was an idiot, that was the same person that worked on my hair in February. So even though I requested that a specific person do my hair they don’t follow instructions and accommodate the client. I of course had to tell them I did not want him to do my hair which not only embarrassed me but I’m sure the gentleman himself. I am not a mean person, I found that very unprofessional. Unfortunately, The job that was done was not at all the way my hair once used to look when I would do a level D for the new keratin. So the last $400 that I spent this year went down the drain because they did not do the job correctly. I was left with curls at my roots my whole bottom layer is wavy, I remember waking up and having my hair super straight and gorgeous years ago. The texture is oily and I see waves and curls at the roots and at the end. I’m so disappointed. They just lost a customer of 15 years. You guys need to train your workers better and accommodate your clients that are faithful to your salon. You have a gorgeous salon, however you need to listen to your clients. Your clients are the ones that bring in the money for you. I got them I want to say five new clients. My friend also said that her hair was oily they just lost all of their clients.I hope this teaches you guys a big lesson, quality is everything. I know I’m a sound some sort of way to all of you, but in reality this is business and no one is going to want to do their hair there if they’re not getting quality services.