Great Clips

Critical: Professionalism, Quality, ValueIn my 37 years I’ve never had such a horrible hair experience. Anne cut my hair haphazardly and when she asked how it was, she presented a lopsided bowl cut. I asked if she could blend in the sides to remove the “bump” of hair present on the sides of my head, she responded with an explication that “that’s just how my hair is”. I was so taken back by that response that it took all my energy to not be snarky with her. I accepted the hair cut and left looking far worse than when I had arrived. Once I got home and showered, I noticed that one side of my hair was about 1″ longer than the other. It was at this time that I truly became an unsatisfied customer. I went back to get a refund for poor service. At that time Anne doubled down that it was my hair’s fault, when I showed her the choppy varried lengths. She then went to the back room never to return. Another associate informed that they don’t offer refunds and that I would be passed onto corporate. Not happy. Not made right. Don’t make my mistake.Service: HaircutIn my 37 years I’ve never had such a horrible hair experience. Anne cut my hair haphazardly and when she asked how it was, she presented a lopsided bowl cut. I asked if she could blend in the sides to remove the “bump” of hair present on …More

In my 37 years I’ve never had such a horrible hair experience. Anne cut my hair haphazardly and when she asked how it was, she presented a lopsided bowl cut. I asked if she could blend in the sides to remove the “bump” of hair present on the sides of my head, she responded with an explication that “that’s just how my hair is”. I was so taken back by that response that it took all my energy to not be snarky with her. I accepted the hair cut and left looking far worse than when I had arrived. Once I got home and showered, I noticed that one side of my hair was about 1″ longer than the other. It was at this time that I truly became an unsatisfied customer. I went back to get a refund for poor service. At that time Anne doubled down that it was my hair’s fault, when I showed her the choppy varried lengths. She then went to the back room never to return. Another associate informed that they don’t offer refunds and that I would be passed onto corporate. Not happy. Not made right. Don’t make my mistake.

Critical: ProfessionalismChecked in with Great Clips online app. Arrived at store was not greeted acknowledged. According to their in store check in screen, I was top of list. Stylist proceeded to take two other customers. At which time I stood to leave and them was asked if checked in. Poor customer service, considering the store was not busy or crowded. Would go to any other storeChecked in with Great Clips online app. Arrived at store was not greeted acknowledged. According to their in store check in screen, I was top of list. Stylist proceeded to take two other customers. At which time I stood to leave and them …More

Checked in with Great Clips online app. Arrived at store was not greeted acknowledged. According to their in store check in screen, I was top of list. Stylist proceeded to take two other customers. At which time I stood to leave and them was asked if checked in. Poor customer service, considering the store was not busy or crowded. Would go to any other store

Critical: ProfessionalismMy 1 yr old was denied a haircut for not wearing a mask. But the stylist stated she would cut my 3 & 5yr old hair. I reminded the stylist that a ONE year old is NOT required to wear a mask & she still refused. I then stated that my child has special needs & under that law they are not required to have a mask on if unable to. She still refused to give my baby a haircut. I will never go back & am deeply hurt by what happened.My 1 yr old was denied a haircut for not wearing a mask. But the stylist stated she would cut my 3 & 5yr old hair. I reminded the stylist that a ONE year old is NOT required to wear a mask & she still refused. I then stated that my child …More

My 1 yr old was denied a haircut for not wearing a mask. But the stylist stated she would cut my 3 & 5yr old hair. I reminded the stylist that a ONE year old is NOT required to wear a mask & she still refused. I then stated that my child has special needs & under that law they are not required to have a mask on if unable to. She still refused to give my baby a haircut. I will never go back & am deeply hurt by what happened.