Great Clips

Critical: Professionalism, Quality, ValueTerrible!! Never going back!! I tried to take my son for a haircut on his 5th birthday at the Great Clips here in Angola, IN. He is autistic and has sensory issues. Despite practicing with the mask, he can’t and won’t wear one. They REFUSED to let him in for the hair cut! Even though I wore a mask like they asked. It was the FIRST time any where that someone was so NOT understanding. I was livid. And yes, of course I explained. They still refused my baby boy!!My son and his dad USED TO go there for their hairgcuts often. NOT ANYMORE!Terrible!! Never going back!! I tried to take my son for a haircut on his 5th birthday at the Great Clips here in Angola, IN. He is autistic and has sensory issues. Despite practicing with the mask, he can’t and won’t wear one. They REFUSED …More

Terrible!! Never going back!! I tried to take my son for a haircut on his 5th birthday at the Great Clips here in Angola, IN. He is autistic and has sensory issues. Despite practicing with the mask, he can’t and won’t wear one. They REFUSED to let him in for the hair cut! Even though I wore a mask like they asked. It was the FIRST time any where that someone was so NOT understanding. I was livid. And yes, of course I explained. They still refused my baby boy!!

Critical: QualityI provided three pictures indicating the hairstyle I wanted. She should have said she couldn’t do it instead of saying that she could. Destroyed my hair, looks nothing like I asked for. Left crying, and still had to pay full price. Said I was unhappy with the haircut and the stylist made excuses on why it turned out how it did. Halfway through the haircut when I was telling her that I wasn’t liking it so far and if she could not cut it so short she got grumpy. And continued to cut my hair shorter. Extremely disappointed. makes it so I don’t want to ever get a haircut again.I provided three pictures indicating the hairstyle I wanted. She should have said she couldn’t do it instead of saying that she could. Destroyed my hair, looks nothing like I asked for. Left crying, and still had to pay full price. Said I …More

I provided three pictures indicating the hairstyle I wanted. She should have said she couldn’t do it instead of saying that she could. Destroyed my hair, looks nothing like I asked for. Left crying, and still had to pay full price. Said I was unhappy with the haircut and the stylist made excuses on why it turned out how it did. Halfway through the haircut when I was telling her that I wasn’t liking it so far and if she could not cut it so short she got grumpy. And continued to cut my hair shorter. Extremely disappointed. makes it so I don’t want to ever get a haircut again.

Critical: ProfessionalismThis was our first time at this location, and after our experience, will not ever return.After waiting 2 hours for my husband and son to get appointments, which isn’t the issue, as I love the wait time reminder, my husband took the seat. His hair is very coarse and he asked me to look at the clipper cut when the stylist said she was done, as we have had lines and spot issues in the past where his head has a divot. I pointed these out to the stylist, in which she hmphf’d and would not fix it. I ended up rebuzzing his head at home, as it wasn’t “just the way his hair is” which is what she told me. Moving on to my son, she asked about his cut, which I proceeded to tell her how the other Great Clips we use cuts his hair. She rolled her eyes and make a rude “phf” noise which I took as her not caring how his hair was cut, even though she asked. She then proceeded to cut his hair how she saw fit, and low and behold, you can see all of the cut marks and it looks butched rather than blended. Then was time to pay, and I had some coupons from another location, which they said I couldn’t use, but they would do something else for me. I then questioned the final pricing, as my son is 10. She said he is an adult so we charged him that way rather than for a child cut. She made a big deal about correcting the extra $2 that I was overcharged, so I just said I would pay for it so I could get out of there with some of my dignity. I handed her some $1 bills as part of my payment, to which she commented “you are a waitress huh”. I am not, and there is nothing wrong with being a waitress, just the tone in which she said it was a dig at me personally. I then had given her a small tip, though not as large as I normally do since she was rude. She threw it to the side and rolled her eyes. I will be following up with the store manager, as I am certain that is not how they would like their location to be remembered. I will stick with the Coldwater location, and will wait if I have to when they are closed, which is the only reason why we went to Angola.Service: HairstylingThis was our first time at this location, and after our experience, will not ever return.After waiting 2 hours for my husband and son to get appointments, which isn’t …More

This was our first time at this location, and after our experience, will not ever return.

Critical: Professionalism, PunctualityChecked into the app and started at 110 min (Approx). About an hour later we arrived at the location and waited. At the 30 minute mark, I called into the store to find out the check in procedure. I was told to wait 20 to 30 minutes to come in. I went in at about 10 minutes from my “time” and was told it’d be another 50 plus minutes by the stylist, do to him providing a “service” to a client. Between the lack of service at this location and the Coldwater location being closed, I believe it’s time to stop using chain salons.Service: HairstylingChecked into the app and started at 110 min (Approx). About an hour later we arrived at the location and waited. At the 30 minute mark, I called into the store to find out the check in procedure. I was told to wait 20 to 30 minutes to come …More

Checked into the app and started at 110 min (Approx). About an hour later we arrived at the location and waited. At the 30 minute mark, I called into the store to find out the check in procedure. I was told to wait 20 to 30 minutes to come in. I went in at about 10 minutes from my “time” and was told it’d be another 50 plus minutes by the stylist, do to him providing a “service” to a client. Between the lack of service at this location and the Coldwater location being closed, I believe it’s time to stop using chain salons.

Critical: Professionalism, Punctuality, Quality, ValueChecked in online, and arrived at the time the app said to. Was told another 50 minute wait, she said they have to go to break and they would call me. I never received a call, so I went in the store after waiting 65 minutes. Had to wait another 20 minutes before my first son was called. My 2nd son was called 15 minutes after that. When my 1st son was done, I paid for both of my children’s hair cuts and immediately asked to leave the store. They wanted me to wait outside for my other child. The hair cuts were horrible, and not what we asked for. This place is absolutely the worst I’ve ever seen.Checked in online, and arrived at the time the app said to. Was told another 50 minute wait, she said they have to go to break and they would call me. I never received a call, so I went in the store after waiting 65 minutes. Had to wait …More

Checked in online, and arrived at the time the app said to. Was told another 50 minute wait, she said they have to go to break and they would call me. I never received a call, so I went in the store after waiting 65 minutes. Had to wait another 20 minutes before my first son was called. My 2nd son was called 15 minutes after that. When my 1st son was done, I paid for both of my children’s hair cuts and immediately asked to leave the store. They wanted me to wait outside for my other child. The hair cuts were horrible, and not what we asked for. This place is absolutely the worst I’ve ever seen.