Great Clips

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueOkay so this might not mean a lot to some people but having depression takes so much away from someone (I promise, I’ll get to the point) and my hair wasn’t cut very good last time I ever got it cut. My hair had so many split ends and it was damaged so badly. It was hard to brush so I wouldn’t do it very much because depression has been terrible lately. It felt like straw at the ends and it was heavy. I believe her name was Ruth. She helped me feel so much better with a trim of my split ends and a face frame. She was so sweet and helpful. I left crying happy and relieved tears because it took so much stress off of my shoulders. My hair looks happy! And just the feeling of brushing my hair so effortlessly was perfect. Thank you Ruth so much for everything. It meant so much to me. Ruth was amazing and so sweet.Services: Haircut, Bang trimOkay so this might not mean a lot to some people but having depression takes so much away from someone (I promise, I’ll get to the point) and my hair wasn’t cut very good last time I ever got it cut. My hair had so many split ends and it …More

Okay so this might not mean a lot to some people but having depression takes so much away from someone (I promise, I’ll get to the point) and my hair wasn’t cut very good last time I ever got it cut. My hair had so many split ends and it was damaged so badly. It was hard to brush so I wouldn’t do it very much because depression has been terrible lately. It felt like straw at the ends and it was heavy. I believe her name was Ruth. She helped me feel so much better with a trim of my split ends and a face frame. She was so sweet and helpful. I left crying happy and relieved tears because it took so much stress off of my shoulders. My hair looks happy! And just the feeling of brushing my hair so effortlessly was perfect. Thank you Ruth so much for everything. It meant so much to me. Ruth was amazing and so sweet.

Critical: Professionalism, ValueMy husband got a haircut from this location today and the girl that did it absolutely butchered his neck. Not only did she do a bad job on the haircut and left patches of hair on his neck, she was clearly inexperienced and not ready to be cutting customers hair. She had to keep asking someone else where and how to fade his hair. I’m not usually one to post reviews like this because I understand that things happen. However, the cuts and bad razor burn all over his neck are NOT okay, at all. Period.Service: HairstylingMy husband got a haircut from this location today and the girl that did it absolutely butchered his neck. Not only did she do a bad job on the haircut and left patches of hair on his neck, she was clearly inexperienced and not ready to be …More

My husband got a haircut from this location today and the girl that did it absolutely butchered his neck. Not only did she do a bad job on the haircut and left patches of hair on his neck, she was clearly inexperienced and not ready to be cutting customers hair. She had to keep asking someone else where and how to fade his hair. I’m not usually one to post reviews like this because I understand that things happen. However, the cuts and bad razor burn all over his neck are NOT okay, at all. Period.

Critical: ProfessionalismDisappointed and discriminated against. Been going here for years until today. My son and I have gotten hair cuts here for about 7 years almost exclusively. Today when we came in we were immediately and rudely told we had to have masks on. Which I have been here before during the last 6 months without one and there was no issue. However, I calmly and politely told the stylist that I have medical conditions which probhit me from using face coverings. The stylist response was, you still have to have a mask, which I replied, there are exemptions in not only the local ordinances, but that also from the CDC which Great Clips says they follow on their website. As my son was getting a haircut from another stylist, the other stylist comes back from the back and informs me that she had just gotten off the phone with the owner and asked if I would hold a towel over my face, to which I asked if that was any different than a mask? She then proceeds to tell me that they are then refusing to provide me service regardless of my exemptions. She provided the locations owners contact number, who I promptly stepped outside and informed of the situation. The owner first said about the local ordinances, which I replied I had an exemption for, then she said store policy which I said followed CDC guidelines which I also said there were listed exemptions. It didn’t matter, she claimed that I would be posing a “direct threat” and I assured her that I was not presenting any symptoms therefore I should not be consider a “direct threat”. She still refused and I informed her on my unhappiness of the situation and informed her that I would be filling a complaint and sending her legal notice since there was no offer of reasonable accommodation that would be considered an undue hardship. Needless to say, the location has ruined my trust and faith in this brand and will no longer be frequenting any locations or recommending them to any others even after the pandemic is over. Great Clips, you should be better than this.Service: HairstylingDisappointed and discriminated against. Been going here for years until today. My son and I have gotten hair cuts here for about 7 years almost exclusively. Today when we came in we were immediately and rudely told we had to have masks on. …More

Disappointed and discriminated against. Been going here for years until today. My son and I have gotten hair cuts here for about 7 years almost exclusively. Today when we came in we were immediately and rudely told we had to have masks on. Which I have been here before during the last 6 months without one and there was no issue. However, I calmly and politely told the stylist that I have medical conditions which probhit me from using face coverings. The stylist response was, you still have to have a mask, which I replied, there are exemptions in not only the local ordinances, but that also from the CDC which Great Clips says they follow on their website. As my son was getting a haircut from another stylist, the other stylist comes back from the back and informs me that she had just gotten off the phone with the owner and asked if I would hold a towel over my face, to which I asked if that was any different than a mask? She then proceeds to tell me that they are then refusing to provide me service regardless of my exemptions. She provided the locations owners contact number, who I promptly stepped outside and informed of the situation. The owner first said about the local ordinances, which I replied I had an exemption for, then she said store policy which I said followed CDC guidelines which I also said there were listed exemptions. It didn’t matter, she claimed that I would be posing a “direct threat” and I assured her that I was not presenting any symptoms therefore I should not be consider a “direct threat”. She still refused and I informed her on my unhappiness of the situation and informed her that I would be filling a complaint and sending her legal notice since there was no offer of reasonable accommodation that would be considered an undue hardship. Needless to say, the location has ruined my trust and faith in this brand and will no longer be frequenting any locations or recommending them to any others even after the pandemic is over. Great Clips, you should be better than this.