Gratify U Nails Spa

Positive: Cleanliness, Professionalism, Quality, ValueI went here after searching for a nail salon that kept up with current styles and ideas. This was one of the closest to my area. My nail tech Jackie is an absolute doll. She has such a soothing voice and helped me feel at home. She gave me exactly what I asked and my nails lasted for weeks without any issues. The salon is clean, quiet and small and mostly work with appointments so make sure to book one. Overall very happy I found this hidden gem.I went here after searching for a nail salon that kept up with current styles and ideas. This was one of the closest to my area. My nail tech Jackie is an absolute doll. She has such a soothing voice and helped me feel at home. She gave me …More

I went here after searching for a nail salon that kept up with current styles and ideas. This was one of the closest to my area. My nail tech Jackie is an absolute doll. She has such a soothing voice and helped me feel at home. She gave me exactly what I asked and my nails lasted for weeks without any issues. The salon is clean, quiet and small and mostly work with appointments so make sure to book one. Overall very happy I found this hidden gem.

Critical: Professionalism, QualityI was excited to take my daughter for the first time to get her nails done for prom. She brought in a picture to be matched and unfortunately for her, the experience wasn’t a positive one because after sitting there for 2 hours, the nails came out bad and to make matters worse, the manicurist had an attitude. Eventually, another manicurist fixed it after I complained and my daughter got the nails exactly like the picture. It’s sad because I really wanted to support this local business and had it been a good experience as we were hoping for, they would have gained at least 7 more clients, but oh well!Response from the owner44 minutes agoThanks for the support, but people that were on that shop that date knows what really happen . When you came in we did asked for you to look at the color samples and pick one , so sorry we did not have the color she wanted. If she only had pick the regular polish since the begining we all had had been happy including our clients there waiting for their service when we got behind schedule pleasing you.Square shape nails are not the same as coffin nails her picture was navy square nails .The funny thing when she came to us before with her boyfriend she was very mature an nice , no problem picking a color !!!The fact that you take the time NOT to apologize for the bad experience, but instead to defend what happened that day, speak volumes of your business and your lack of care for how you provide service. The few times I have seen businesses doing this online, makes me not want to support that place at all. It’s obvious you don’t need any more clients and for that I say congrats! Let me clarify that the day I stopped by with my 17 year old to request an appt. which was given to me for 3 hours later, NOBODY mentioned anything about coming in for a consultation to pick a color. She had a picture to be replicated and you did have the actual color. She never asked for gel and the regular color was fine. The manicurist had the responsibility to communicate with the client, especially a minor, if they couldn’t give her what she wanted, then what other options were there for her. The other manicurist fixed it and did exactly what she wanted and that should have been the end of it, but your attitude and the fact that you kept speaking Spanish about her to the others blaming her for the end result was VERY wrong. Unfortunately for you, we also speak Spanish and she understood exactly what you were saying about her. You made her feel so uncomfortable and ruined a special moment for us.Service: Acrylic nailsI was excited to take my daughter for the first time to get her nails done for prom. She brought in a picture to be matched and unfortunately for her, the experience wasn’t a positive one because after sitting there for 2 hours, the nails …More

I was excited to take my daughter for the first time to get her nails done for prom. She brought in a picture to be matched and unfortunately for her, the experience wasn’t a positive one because after sitting there for 2 hours, the nails came out bad and to make matters worse, the manicurist had an attitude. Eventually, another manicurist fixed it after I complained and my daughter got the nails exactly like the picture. It’s sad because I really wanted to support this local business and had it been a good experience as we were hoping for, they would have gained at least 7 more clients, but oh well!