Gene Lilly Custom Pools

In Spa

  4.6 – 182 reviews   • Spa

We sell swimming pools, liners, chemicals, pumps, filters, maintenance equipment, parts etc. We open and close pools, clean and store filters and winter covers. We perform free water testing for your pool or hot tub. We also sell quality Amish made outdoor furniture, arcade games, pinball machines, juke boxes, etc.

Gene Lilly Custom Pools 21122

Hours

Tuesday9 AM–5 PM
Wednesday9 AM–5 PM
Thursday9 AM–5 PM
Friday9 AM–5 PM
Saturday9 AM–5 PM
SundayClosed
Monday
(Washington’s Birthday)
Closed

Address and Contact Information

Address: 8195 Ritchie Hwy, Pasadena, MD 21122

Phone: (410) 544-2890

Website: http://www.genelillys.com/

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Reviews

Ryan B.
Just had one of the WORST customer service interactions I’ve ever had at a business in Maryland. I recently purchased a hot tub and was looking for supplies to treat the water. While they did not have exactly what I was looking for, I was able to find most of what I should need. However, When asking about a certain alkalizer’s strength (because I wanted to compare it to what I was recommended instead) I was talked down to and told that alkalinity and pH are two entirely different things, and that I will have to buy something to increase the alkalinity and pH, which I know is incorrect. And when I voiced confusion, they only talked down to me more. Employees will make recommendations on things they don’t know what they’re talking about, and I would caution talking to them about anything.
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Jorge Rivera
They have everything .. clean and organized showroom and Parts Counter but… $15 for 2ea rubber O-rings? Folk! Please!
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Devin Moore
I will definitely come here from now on for our pool needs! The staff are friendly and courteous!
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June Dehn
Very helpful very knowledgeable staff. They had an answer for every question that I had regarding my pool. I recommend Gene Lilly Custom Pools for anyone who has a pool or a hot tub. If you’re looking for fun accessories they also carry those.
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SHANNON
Everyone friendly and helpful..we only come here for all our pool chemicals, toys,and water testing
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Mike Maurer
Very well stocked always have what I need. Staff very helpful
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Ray Q
They are friendly and always help me get what I need to fix my pool chemicals.
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Shayne Lydard
Positive: Communication, Professionalism, QualityI have been dealing with Gene Lilly for several years now and every time I go in there, they are helpful. The whole staff is friendly and go out of there way to address your needs. I have bought a pool and an arcade machine from them and whether it is water testing, supplies, or questions I may have, they are there to assist. I will continue dealing with them for years to come.I have been dealing with Gene Lilly for several years now and every time I go in there, they are helpful. The whole staff is friendly and go out of there way to address your needs. I have bought a pool and an arcade machine from them and …More
I have been dealing with Gene Lilly for several years now and every time I go in there, they are helpful. The whole staff is friendly and go out of there way to address your needs. I have bought a pool and an arcade machine from them and whether it is water testing, supplies, or questions I may have, they are there to assist. I will continue dealing with them for years to come.
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Melinda Caropreso
Positive: Communication, ProfessionalismMy experience with Gene Lilly has amazing. We’ve been customers for over 7 years. Yesterday, I went to the store to have my pool water tested because we could not get rid of algae in our salt water pool after weeks of trying everything.The young lady who helped me gave me step by step instructions to remove the algae. She was very patient and wrote down the instructions on paper and on the chemical bottles. We completed the steps and woke to a crystal clear pool. By far the best pool supply store and advisors. Thank you very much Gene Lilly pools!My experience with Gene Lilly has amazing. We’ve been customers for over 7 years. Yesterday, I went to the store to have my pool water tested because we could not get rid of algae in our salt water pool after weeks of trying everything. …More
My experience with Gene Lilly has amazing. We’ve been customers for over 7 years. Yesterday, I went to the store to have my pool water tested because we could not get rid of algae in our salt water pool after weeks of trying everything.
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Jan McLaren
I have been using Gene Lilly for my pool and spa needs for years. They tell you what you need, they know their pools and spas and dont try to sell you things you dont need. The same people have worked their for years and treat you like friends.
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