Galaxy Nails & Spa

Critical: Professionalism, QualityI have been going to Galaxy Nails for a little over two years. I have always loved my nails. However, lately they have no been good. I went in with three designs. One was easy, one medium, and one hard, I always do this not knowing the skill level of the nail artist. I then let them pick the one they think. My nail lady yesterday would not pick. She just said “ I don’t know”. I then said I would love any of them she picked. She still would not give me an opinion or anything. I finally picked a nail. She then asked me to pick the red. I told her whatever she thought would be closest to the picture. As a professional I thought she would help me find one. She did not help me. She told me to ask her boss. I was a customer, I should not have to interrupt another nail appointment to ask. That should be the employees job. Then they didn’t have the stuff for the design. I was fine with this and picked another design. I am totally understanding if it is too hard for the nail artist. I would just like this communicated and I would have gladly chose another. The nails turned out horrible. I called to let them know I was not happy with my nails. They scheduled me an appointment the next morning. I walked in and they were not very happy to help me. They only fixed one of the nails and it turned out worse than before. They are the professionals if something isn’t going to work they should tell me. I will be finding a new place to get my nails done. If you continue to go here I suggest always asking for TK or Andy. They are the best!Service: Acrylic nailsI have been going to Galaxy Nails for a little over two years. I have always loved my nails. However, lately they have no been good. I went in with three designs. One was easy, one medium, and one hard, I always do this not knowing the …More

I have been going to Galaxy Nails for a little over two years. I have always loved my nails. However, lately they have no been good. I went in with three designs. One was easy, one medium, and one hard, I always do this not knowing the skill level of the nail artist. I then let them pick the one they think. My nail lady yesterday would not pick. She just said “ I don’t know”. I then said I would love any of them she picked. She still would not give me an opinion or anything. I finally picked a nail. She then asked me to pick the red. I told her whatever she thought would be closest to the picture. As a professional I thought she would help me find one. She did not help me. She told me to ask her boss. I was a customer, I should not have to interrupt another nail appointment to ask. That should be the employees job. Then they didn’t have the stuff for the design. I was fine with this and picked another design. I am totally understanding if it is too hard for the nail artist. I would just like this communicated and I would have gladly chose another. The nails turned out horrible. I called to let them know I was not happy with my nails. They scheduled me an appointment the next morning. I walked in and they were not very happy to help me. They only fixed one of the nails and it turned out worse than before. They are the professionals if something isn’t going to work they should tell me. I will be finding a new place to get my nails done. If you continue to go here I suggest always asking for TK or Andy. They are the best!

Critical: Professionalism, QualityI travel and had stopped in to get my nails done. My nails barely made it 24 hours. I had a huge chip that I repaired. A few days later I had another one and one week from the day of getting dip nails done they were lifting. I went to get them re-done at a salon in another state and they said I had fungus on my nail due to the lifting. I contacted them and after the request to see the nails they took 4 days to tell me that they would re-do them but not refund me. I had already explained that I was in Utah and no where near them. They said “so sorry”. I don’t like leaving negative reviews, however, $55 for nails that don’t last and their unwillingness to refund for poor workmanship unfortunately means I needed to let others know. I have included pics.Service: Dip powderI travel and had stopped in to get my nails done. My nails barely made it 24 hours. I had a huge chip that I repaired. A few days later I had another one and one week from the day of getting dip nails done they were lifting. I went to get …More

I travel and had stopped in to get my nails done. My nails barely made it 24 hours. I had a huge chip that I repaired. A few days later I had another one and one week from the day of getting dip nails done they were lifting. I went to get them re-done at a salon in another state and they said I had fungus on my nail due to the lifting. I contacted them and after the request to see the nails they took 4 days to tell me that they would re-do them but not refund me. I had already explained that I was in Utah and no where near them. They said “so sorry”. I don’t like leaving negative reviews, however, $55 for nails that don’t last and their unwillingness to refund for poor workmanship unfortunately means I needed to let others know. I have included pics.