Fusion 3 Salon Brentwood

Critical: Professionalism, PunctualityUpdate 1/27/22After another bad experience, both my 9yo son and I are heartbroken to leave Courtney and Fusion 3 Salon.First, after my initial review below, the manager played phone tag with me and each time I called back, she had “left for the day.” The last time she called, I called back again within 30 min and all she wanted was my CC # to pay for our haircut that I saidI’d be in to pay that day. NOT becauseof my experience that I shared on YelpThis time we waited 40 min before my son’s haircut was started. Not a courtesy call that Courtney was running late was considered or given. This was after failed coloring on my hair a month before which lead to another two hours of my time, on top of an hour and a half before. Now to wait 40 min is a blatant disrespect of me time.My son is sad. I’m sad. But in good conscience, we won’t set ourselves up tobe disappointed yet again.———So I’ve changed my review probably as many times as they have had front desk people LOL been coming here consistently for at least 7 years and it used to be a warm, welcoming place. Kinda like they appreciated your loyalty. Friendly, understanding, and accommodating.Now, not at all. It sucks to be treated well for so long and now, after all this time I’m starting to feel like just another appointment. At $82 a cut, it’s not the feeling I want to leave with. How would you feel getting VIP treatment for years and then treated insignificant?It’s so difficult to schedule appointments with my stylist now, there is no proactive approach in finding appointments if requested dates/time don’t work.Seems like the people up front are more worried about getting time to cut in the back instead of building out excellent customer relationships.Please note this is not a review on the stylists, they are all awesome but if you want my $100 every 5 weeks, service has to greatly improve before sitting in the chair again. Super unfortunate, I used to look forward to coming in, now not so much.Services: Hairstyling, Bang trim, Hair coloring, HaircutUpdate 1/27/22After another bad experience, both my 9yo son and I are heartbroken to leave Courtney and Fusion 3 Salon. …More

Update 1/27/22

Positive: Cleanliness, Professionalism, QualityFirst time to ever go to a salon, and my experience was better than I even imagined it would be. My apt was with Courtney, and she was beyond amazing. I vented a ton and appreciate her listening and made me feel like we were in a safe space. On top of that, my hair came out AMAZING. I feel super young again and gained more confidence with the choices she made with how we should do my hair because to be honest I wasn’t really sure with what direction I was going with my hair. Awesome awesome awesome spot! Super recommend.Services: Hairstyling, Hair coloringFirst time to ever go to a salon, and my experience was better than I even imagined it would be. My apt was with Courtney, and she was beyond amazing. I vented a ton and appreciate her listening and made me feel like we were in a safe …More

First time to ever go to a salon, and my experience was better than I even imagined it would be. My apt was with Courtney, and she was beyond amazing. I vented a ton and appreciate her listening and made me feel like we were in a safe space. On top of that, my hair came out AMAZING. I feel super young again and gained more confidence with the choices she made with how we should do my hair because to be honest I wasn’t really sure with what direction I was going with my hair. Awesome awesome awesome spot! Super recommend.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueCortney was AMAZING…..I am so happy that I found this salon. She took her time and discussed her thoughts regarding the picture I showed her. I have already recommended her to everyone that has complemented on my new cut.Service: Haircut

Cortney was AMAZING…..I am so happy that I found this salon. She took her time and discussed her thoughts regarding the picture I showed her. I have already recommended her to everyone that has complemented on my new cut. Haircut

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueFusion 3 is a 5 star salon. The staff are friendly, professional & highly skilled. I have been going to Fusion 3 for a few years now. My stylist, Vanessa, and her friends all do excellent work. I’ve always been happy with my highlights & haircuts. I’ve even had them style my hair for a reunion & a party. I highly recommend this salon.Services: Hairstyling, Hair highlighting, Haircut

Fusion 3 is a 5 star salon. The staff are friendly, professional & highly skilled. I have been going to Fusion 3 for a few years now. My stylist, Vanessa, and her friends all do excellent work. I’ve always been happy with my highlights & haircuts. I’ve even had them style my hair for a reunion & a party. I highly recommend this salon. Hairstyling, Hair highlighting, Haircut