Full Spectrum Salon

Critical: Professionalism, ValueI booked partial highlights with Heidi online and got my hair colored last week. I reached out to the business via email for explanation but never heard back, so I’m writing a review about my genuinely awful experience. 1) Beware that the pricing online is a myth. Partial highlights are $88+ on the website, but I was charged $195 + tip with no explanation for the radical difference between the advertised price and the sticker price. I understand that the + means, but that is a criminal difference. 2) Heidi did not wear a mask, despite Omicron spiking across the county. It was very uncomfortable. 3) The experience was overall unpleasant, with one word responses to my questions during the coloring. I was left alone under a dryer until my scalp burned and left with toner for the longest I’ve ever had toner on while she worked on someone else. I tried to decline a blowdry, got one anyway, and it was scalding hot and roughly brushed. As a result, my highlights are neither blended nor good, made worse by paying exorbitant shock pricing for it.Service: Hair coloringI booked partial highlights with Heidi online and got my hair colored last week. I reached out to the business via email for explanation but never heard back, so I’m writing a review about my genuinely awful experience. 1) Beware that the …More

I booked partial highlights with Heidi online and got my hair colored last week. I reached out to the business via email for explanation but never heard back, so I’m writing a review about my genuinely awful experience. 1) Beware that the pricing online is a myth. Partial highlights are $88+ on the website, but I was charged $195 + tip with no explanation for the radical difference between the advertised price and the sticker price. I understand that the + means, but that is a criminal difference. 2) Heidi did not wear a mask, despite Omicron spiking across the county. It was very uncomfortable. 3) The experience was overall unpleasant, with one word responses to my questions during the coloring. I was left alone under a dryer until my scalp burned and left with toner for the longest I’ve ever had toner on while she worked on someone else. I tried to decline a blowdry, got one anyway, and it was scalding hot and roughly brushed. As a result, my highlights are neither blended nor good, made worse by paying exorbitant shock pricing for it.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI went to Full Spectrum Salon just about a week before my daughter’s wedding. My appointment was with Dawn. She asked to see a couple of photos of me with a haircut I liked, asked a few more questions and then she cut my hair, and did a wonderful job of it. It has been easy to style, and I’ve loved it! I’m not easy to please, and Dawn did a great job, and she’s taken a year or two off my face with her skillful work…which is always appreciated!!Service: HairstylingI went to Full Spectrum Salon just about a week before my daughter’s wedding. My appointment was with Dawn. She asked to see a couple of photos of me with a haircut I liked, asked a few more questions and then she cut my hair, and did a …More

I went to Full Spectrum Salon just about a week before my daughter’s wedding. My appointment was with Dawn. She asked to see a couple of photos of me with a haircut I liked, asked a few more questions and then she cut my hair, and did a wonderful job of it. It has been easy to style, and I’ve loved it! I’m not easy to please, and Dawn did a great job, and she’s taken a year or two off my face with her skillful work…which is always appreciated!!

Critical: Professionalism, Quality, ValueOverall an unprofessional, low quality, and uncomfortable experience. Heidi rudely insulted what style haircut I wanted and had awful customer service skills. The bangs I got were extremely uneven and more than what I asked for was cut off my hair. I left with a completely different haircut than I expected. During the haircut Heidi poked my eyes with her scissors while she cut my bangs which I’ve never experienced before even from newbie stylists. Heidi also burned my scalp as she used the hair dryer and round brush.This was definitely the most awful experience I’ve ever had at a salon. While waiting for my appointment I overheard Heidi and another stylist in the front gossiping about client who had just left the salon. During my haircut she insulted another stylist who was working in the back which just added to the uncomfortableness and unprofessional impression. Please save your money and avoid services from Heidi. I usually love getting haircuts and supporting independent stylists but I would never recommend these services. Her work is not reflective of a professional; both her technical skills and customer skills were lacking. As someone who has spent numerous years working in customer service I am appalled that this is how a business is allowed to run.Services: Haircut, Bang trim, HairstylingOverall an unprofessional, low quality, and uncomfortable experience. Heidi rudely insulted what style haircut I wanted and had awful customer service skills. The bangs I got were extremely uneven and more than what I asked for was cut off …More

Overall an unprofessional, low quality, and uncomfortable experience. Heidi rudely insulted what style haircut I wanted and had awful customer service skills. The bangs I got were extremely uneven and more than what I asked for was cut off my hair. I left with a completely different haircut than I expected. During the haircut Heidi poked my eyes with her scissors while she cut my bangs which I’ve never experienced before even from newbie stylists. Heidi also burned my scalp as she used the hair dryer and round brush.This was definitely the most awful experience I’ve ever had at a salon. While waiting for my appointment I overheard Heidi and another stylist in the front gossiping about client who had just left the salon. During my haircut she insulted another stylist who was working in the back which just added to the uncomfortableness and unprofessional impression. Please save your money and avoid services from Heidi. I usually love getting haircuts and supporting independent stylists but I would never recommend these services. Her work is not reflective of a professional; both her technical skills and customer skills were lacking. As someone who has spent numerous years working in customer service I am appalled that this is how a business is allowed to run.

Critical: Professionalism, Punctuality, Quality, ValueI will never go back to this salon. I had an appointment with Heidi. Upon walking in the door I stood there for 10 minutes and she never acknowledged me. When she finally did she said she was running late. She took me to the shampoo station and wet my hair and left me there for 55 minutes as she continued to work on the other client. My appointment was at 2:00…I walked out at 3:05 because she had left me at the rinse bowl and was still working on the other client. Horrible customer service. Worst salon I’ve ever been to.I will never go back to this salon. I had an appointment with Heidi. Upon walking in the door I stood there for 10 minutes and she never acknowledged me. When she finally did she said she was running late. She took me to the shampoo …More

I will never go back to this salon. I had an appointment with Heidi. Upon walking in the door I stood there for 10 minutes and she never acknowledged me. When she finally did she said she was running late. She took me to the shampoo station and wet my hair and left me there for 55 minutes as she continued to work on the other client. My appointment was at 2:00…I walked out at 3:05 because she had left me at the rinse bowl and was still working on the other client. Horrible customer service. Worst salon I’ve ever been to.

Critical: Punctuality, Quality, ValueI went into my appointment with high expectations, especially after reading reviews. I’ve had balayge done twice in the past (prior stylist moved where I’d gone in the past) and wanted to refresh for an upcoming wedding and just to get it fixed up in general.I have med dark brown hair and came in with pictures requesting a light brown/mocha balayage. I have a lot of hair so the appointment took a long time and the stylist didn’t have time to fully dry it. Due to poor lighting and my hair not being fully dried, then put in a braid behind my head I didn’t get a chance to see the end result.Flash forward to the next two days I finally saw the work done and was essentially given bright blonde highlights. The color job was done up to the roots with a bright blonde streak right in the center of my forehead glaring at me when I looked into the mirror. I don’t normally speak up, so my friends advised I call the salon and go back. After some convincing, I did.I was able to get back in no problem to get it retoned. It was once again not fully dried due to a tight schedule so wasn’t able to fully see it. The color is thankfully now a more brown tone, but certainly not what I wanted. Even retoned I’m stuck with a non balayage coloring.The worst part of the experience was being charged an ADDITIONAL $35 on top of the $250+tip I’d already paid to have it done the first time. Biggest waste of over $300 and still not happy with the end result. Very disappointing experience.Services: Balayage, Hair coloringI went into my appointment with high expectations, especially after reading reviews. I’ve had balayge done twice in the past (prior stylist moved where I’d gone in the past) and wanted to refresh for an upcoming wedding and just to get it …More

I went into my appointment with high expectations, especially after reading reviews. I’ve had balayge done twice in the past (prior stylist moved where I’d gone in the past) and wanted to refresh for an upcoming wedding and just to get it fixed up in general.

Positive: Professionalism, ValueI received a very blunt and uneven hair cut, Dawn at full spectrum got me right in the very next day and was able to completely revamp my bad haircut. She did a wonderful job listening to what I wanted and making tweaks as the haircut progressed. Highly recommend and will definitely be back to see her!

I received a very blunt and uneven hair cut, Dawn at full spectrum got me right in the very next day and was able to completely revamp my bad haircut. She did a wonderful job listening to what I wanted and making tweaks as the haircut progressed. Highly recommend and will definitely be back to see her!