Fringe Salon (Macon, Ga)

Critical: Professionalism, PunctualityI previously wrote a review on the Fringe Facebook page. I deleted it because I was angry when I wrote it and it wasn’t very tasteful. After thoughtful consideration, I decided I still needed to do a review based on my experience so that other costumers can be aware of what they may be walking into.I scheduled an appointment with Kasey on June 4th for July 15th @0915.I showed up right on time, and was greeted by a nearby stylist who said she had not seen Kasey yet, for me just a wait a few minutes. About 20-25 minutes passed before Another stylist came to the front to inform me she didn’t think Kasey would be in that day. She called her, and of course, Kasey was apparently heading out of town and did not write down my appointment. I had been waiting for this appointment for over a month. This was my only free day off to get my hair done, hence why I scheduled it so far in advance for this specific day. I was offered another appointment with someone else, but of course it would be AT LEAST 2 weeks before anyone could fit me in. I was extremely disappointed and angry at the whole situation, so i opted out of another appointment and decided to take my business elsewhere.After writing my review on the Facebook page, several of the Fringe employees reached out to me to tell me about Kasey’s personal life. It’s tragic and I really hope the best for her and her family. We are all human and everyone makes mistakes. But just like in any other service industry where your income is based on service provided, this mistake cost her money and customer ratings. It was highly unprofessional and inconsiderate.On another note, I highly suggest this salon invest in an electronic scheduling system, since you know its 2021, so this situation doesn’t happen to anyone else.I previously wrote a review on the Fringe Facebook page. I deleted it because I was angry when I wrote it and it wasn’t very tasteful. After thoughtful consideration, I decided I still needed to do a review based on my experience so that …More

I previously wrote a review on the Fringe Facebook page. I deleted it because I was angry when I wrote it and it wasn’t very tasteful. After thoughtful consideration, I decided I still needed to do a review based on my experience so that other costumers can be aware of what they may be walking into.