Flying Crane Massage

Critical: Communication, QualityWorst foot massage ever and I’ve been to many places. I’m not sure why it’s so hard to find a good Chinese foot massage in our area. The guy was rough and just poked and pushed and didn’t “massage”. I told him multiple times and at one point tried to show him. Nothing worked and sadly they don’t understand any English to be able to communicate just a little. I had been here before and had a good experience but doubt I will risk going back.Worst foot massage ever and I’ve been to many places. I’m not sure why it’s so hard to find a good Chinese foot massage in our area. The guy was rough and just poked and pushed and didn’t “massage”. I told him multiple times and at one …More

Worst foot massage ever and I’ve been to many places. I’m not sure why it’s so hard to find a good Chinese foot massage in our area. The guy was rough and just poked and pushed and didn’t “massage”. I told him multiple times and at one point tried to show him. Nothing worked and sadly they don’t understand any English to be able to communicate just a little. I had been here before and had a good experience but doubt I will risk going back.

Critical: Communication, Professionalism, QualityPushy rude employees. I had made an appointment, when I showed up i had to wait 15 minutes outside because no one was in the office. After coming in, they told me they were only taking cash, i wish they would have said that when I made the appointment on the phone. Finally i was taken to a room, i waited 40 min to not get acknowledged, there was an angry guest yelling at them, this was super unproductive since this is a place you visit to relax not listen to people yelling back and forth for 10 min. I had to step out of my room and tell them that i had been waiting for a long time, the employee then came in and began the massage (no apologies whatsoever) i then told her what was hurting and where i wanted her to focus on, she instead massaged other areas. Multiple times i had to tell her to do it right where i needed it. She understood i did not speak mandarin but insisted on talking to me in mandarin, she was laughing and talking across the room with another male employee as i was getting my massage. After my massage ended i payed my 60 min massage and DI NOY TIP them. They got very defensive & i told them the service was poor, wait times were unacceptable & i was actually walking out of there with a headache. I walked out since they keeped repeating (tip tip tip) After walking out of this horrible business they decided to follow me to my vehicle and just steered at me. They are a joke, they are loosing businesses, they are not professional. TAKE YOUR MONEY SOMEWHERE ELSE.Pushy rude employees. I had made an appointment, when I showed up i had to wait 15 minutes outside because no one was in the office. After coming in, they told me they were only taking cash, i wish they would have said that when I made the …More

Pushy rude employees. I had made an appointment, when I showed up i had to wait 15 minutes outside because no one was in the office. After coming in, they told me they were only taking cash, i wish they would have said that when I made the appointment on the phone. Finally i was taken to a room, i waited 40 min to not get acknowledged, there was an angry guest yelling at them, this was super unproductive since this is a place you visit to relax not listen to people yelling back and forth for 10 min. I had to step out of my room and tell them that i had been waiting for a long time, the employee then came in and began the massage (no apologies whatsoever) i then told her what was hurting and where i wanted her to focus on, she instead massaged other areas. Multiple times i had to tell her to do it right where i needed it. She understood i did not speak mandarin but insisted on talking to me in mandarin, she was laughing and talking across the room with another male employee as i was getting my massage. After my massage ended i payed my 60 min massage and DI NOY TIP them. They got very defensive & i told them the service was poor, wait times were unacceptable & i was actually walking out of there with a headache. I walked out since they keeped repeating (tip tip tip) After walking out of this horrible business they decided to follow me to my vehicle and just steered at me. They are a joke, they are loosing businesses, they are not professional. TAKE YOUR MONEY SOMEWHERE ELSE.