Fifth Avenue Salon & Color Group

Critical: ProfessionalismFull disclosure: I was forced to cancel my appointment so I cannot comment on their technique, only on their customer service which was horrendous.Originally the salon was highly recommended to me. I needed a bleach touch up and haircut. I called the salon and spoke with the owner, Paco, and ended up booking a haircut and color consultation with Joanna. I was quite excited!However, the very night before my appointment Joanna TEXTS me asking if she can reschedule me. Since I have four kids and needed to get a babysitter for this appointment in the first place, I said no I could not. However, I did ask if maybe she could do the bleach at the same time as the haircut and sent a picture of what my hair currently looks like. She then tells me she does NOT cut short hair. I said I never heard of such a thing with the hairstylist before, and that Paco never mentioned this when I booked my haircut as a new client. She suggested I talked to him which I did the next morning.When I again expressed my frustration with Paco about not being told she doesn’t cut short hair and the difficulties I went to to get this appointment in the first place, he told me I was passive aggressive and had negative energy. He told me he did not want my business, and I ended up canceling my appointment because I did not want to go to a salon that treated a new client so poorly without even knowing my situation. I also don’t want a hair stylist who isn’t well versed in all hairstyles because this makes me question their training.I’m sure Joanna is great at color. People have told me as such. But I refuse to attend a salon that treats people offensively and rudely, and I suggest you think twice before going here if you’ve never been before.And definitely don’t go to Joanna if you have short hair. She’s not trained to cut it.***Updated response to Paco’s reply: I think it’s pretty clear from your response that you aren’t willing to understand my frustration. Your response to my negative Google review and lack of apology is just as hostile as you were on the phone with me. You have never met me, I’m a brand new client, and you called me passive-aggressive and labeled me with bad energy — all because I expressed my frustration with you not letting me know Joanna’s inability to cut short hair when I called to schedule the appointment. This oversight, combined with Joanna’s late night text requesting a time change to my early morning appointment, was extremely frustrating and this is what I expressed to you.Rather than going back and forth in a “he said/she said situation,” let’s use this as a learning experience: I will always ask a new salon if they cut short hair, and when a new client calls to schedule a haircut you not assume just because I’m a girl that I would have long hair and instead provide pertinent information so that neither one of us is in this despicable situation again.I did misunderstand your phone comment about hair cutting, and have updated my original review to reflect Joanna’s preference.)Full disclosure: I was forced to cancel my appointment so I cannot comment on their technique, only on their customer service which was horrendous. …More

Full disclosure: I was forced to cancel my appointment so I cannot comment on their technique, only on their customer service which was horrendous.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueReally great hair cut !Warm welcome, fancy solon, good shampoo.

Really great hair cut !Warm welcome, fancy solon, good shampoo.