Fifi’s Beauty Salon & Day Spa

Critical: Professionalism, QualityI wish I could give no stars but what I can do is help others so they don’t experience such HORRIBLE services! Friday November 6 I went to see Kim for a haircut and edge. I asked her to do a cut down but who would have imagine I would be in tears later that night. Again, I asked for a cut down and not once did she ask me to elaborate or show a picture or anything! If it wasn’t for me stopping her to see what was really happening she would’ve balded me. Not only was she ALL OVER THE PLACE cutting my hair but she left patches in my head and cut my hair wayyy too low. She spent most of the time talking to other employees instead of trying to understand what I really wanted if she was ” confused or uncertain. She then continue to tell me how she had another client waiting and rushed. Not once did she take responsibility for her work and what she did, she put it all on me.Service: HairstylingI wish I could give no stars but what I can do is help others so they don’t experience such HORRIBLE services! Friday November 6 I went to see Kim for a haircut and edge. I asked her to do a cut down but who would have imagine I would be in …More

I wish I could give no stars but what I can do is help others so they don’t experience such HORRIBLE services! Friday November 6 I went to see Kim for a haircut and edge. I asked her to do a cut down but who would have imagine I would be in tears later that night. Again, I asked for a cut down and not once did she ask me to elaborate or show a picture or anything! If it wasn’t for me stopping her to see what was really happening she would’ve balded me. Not only was she ALL OVER THE PLACE cutting my hair but she left patches in my head and cut my hair wayyy too low. She spent most of the time talking to other employees instead of trying to understand what I really wanted if she was ” confused or uncertain. She then continue to tell me how she had another client waiting and rushed. Not once did she take responsibility for her work and what she did, she put it all on me.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueToday Ms Kim took absolute good care of me and my hair care needs. She took her time and made sure that every strand of my hair was washed, conditioned, and pressed. She was very nice and professional and quick! I will be back.

Today Ms Kim took absolute good care of me and my hair care needs. She took her time and made sure that every strand of my hair was washed, conditioned, and pressed. She was very nice and professional and quick! I will be back.

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueMy stylist Ms. Kim was over 15mins late. The shop is in bad condition & extremely hot. Their is a slight odor that hits you when you walk in. The furniture is worn out dated & tacky! My experience was horrible she talked about death the whole while she did my hair. I arrived at 10am left at 2pm for an hair do I could have did better at home. Talking about she has acrylic brushes that look older than me. She has no technigue or sense of style. The other male stylist does great hair. Which made her look even worse as a stylist. Had the audacity to say I can switch stylist must definitely darling. Can’t propely blow out your hair beginner’s perform better!Service: HairstylingMy stylist Ms. Kim was over 15mins late. The shop is in bad condition & extremely hot. Their is a slight odor that hits you when you walk in. The furniture is worn out dated & tacky! My experience was horrible she talked about death the …More

My stylist Ms. Kim was over 15mins late. The shop is in bad condition & extremely hot. Their is a slight odor that hits you when you walk in. The furniture is worn out dated & tacky! My experience was horrible she talked about death the whole while she did my hair. I arrived at 10am left at 2pm for an hair do I could have did better at home. Talking about she has acrylic brushes that look older than me. She has no technigue or sense of style. The other male stylist does great hair. Which made her look even worse as a stylist. Had the audacity to say I can switch stylist must definitely darling. Can’t propely blow out your hair beginner’s perform better!

Critical: Professionalism, PunctualityArrived at 1 o’clock appointment on time. Spoke no one said hi or acknowledged me. Finally said I had a 1 o’clock with Bernie who then looked at me but said nothing. He walked over to address two women nearby saying “Im going to rinse you out then curl you”. He said nothing to me but was clearly not going to get to me anytime soon. I got up and left. So unprofessional and no customer service. Waste of time. Sounded so friendly on the phone!Arrived at 1 o’clock appointment on time. Spoke no one said hi or acknowledged me. Finally said I had a 1 o’clock with Bernie who then looked at me but said nothing. He walked over to address two women nearby saying “Im going to rinse you …More

Arrived at 1 o’clock appointment on time. Spoke no one said hi or acknowledged me. Finally said I had a 1 o’clock with Bernie who then looked at me but said nothing. He walked over to address two women nearby saying “Im going to rinse you out then curl you”. He said nothing to me but was clearly not going to get to me anytime soon. I got up and left. So unprofessional and no customer service. Waste of time. Sounded so friendly on the phone!

Positive: Quality, ValueI just started taking My 14 year old daughter about 2months ago to get washed and conditioning for $25 or deep conditioning for $35 with silk press which is a good reasonable price I think and Mrs Kim does a great job and is growing my daughter hair and have it looking more healthy and my daughter loves to go it’s a must she go ever two weeks and she be ready I would highly recommend ☺️Service: HairstylingI just started taking My 14 year old daughter about 2months ago to get washed and conditioning for $25 or deep conditioning for $35 with silk press which is a good reasonable price I think and Mrs Kim does a great job and is growing my …More

I just started taking My 14 year old daughter about 2months ago to get washed and conditioning for $25 or deep conditioning for $35 with silk press which is a good reasonable price I think and Mrs Kim does a great job and is growing my daughter hair and have it looking more healthy and my daughter loves to go it’s a must she go ever two weeks and she be ready I would highly recommend ☺️