Fantastic Sams Cut & Color

Critical: Professionalism, QualityMy fiance has been growing her hair out for a long time as she is preparing for her hairstyle for our wedding. She didn’t think she could get it to the length she did, but was more then satisfied with how much it grew. A day before our engagement photos she could only find FS Edina with available appointments (now we understand why). She asked just for a small trim to clean up split ends. She instantly started worrying with how it was being cut, but thought the hair stylist would blend everything together. Very shortly, the damage was done. A slight trim had turned into inches and chunks taken out. She actually asked the hair stylist to please stop because she was afraid of how much more hair was going to be taken off. She was mortified, and literally cried off and on for 2 days. Her only option now are extensions. The best the manager could do was not charge her for the haircut and nothing more because she didn’t let her finish and they “stand by their work”. I’m sorry, but how much hair was she suppose to let get chopped off? There was no fixing this disaster. Thinking refunding her money is enough, is the worst business model I’ve seen. Imagine going to a resort and they told you “sorry we gave up your room, but guess what, we wont charge you.” That doesn’t cut it. You, as a company, make up for the inconvenience as best you can to invest in a future regular customer. All she asked for in return was to cover the cost of hair extensions. It has nothing to do about money, it’s the principle. She literally said, “All can be forgiven if you make up for what you cost me, and my review would change from a negative to a positive”. People make mistakes, but handling this should not have been screwed up. The manager with a lot of attitude could not have cared less. If you’re reading this, please understand they couldn’t even take a fraction of an inch off without messing it up completely (See picture). Go elsewhere!!!My fiance has been growing her hair out for a long time as she is preparing for her hairstyle for our wedding. She didn’t think she could get it to the length she did, but was more then satisfied with how much it grew. A day before our …More

My fiance has been growing her hair out for a long time as she is preparing for her hairstyle for our wedding. She didn’t think she could get it to the length she did, but was more then satisfied with how much it grew. A day before our engagement photos she could only find FS Edina with available appointments (now we understand why). She asked just for a small trim to clean up split ends. She instantly started worrying with how it was being cut, but thought the hair stylist would blend everything together. Very shortly, the damage was done. A slight trim had turned into inches and chunks taken out. She actually asked the hair stylist to please stop because she was afraid of how much more hair was going to be taken off. She was mortified, and literally cried off and on for 2 days. Her only option now are extensions. The best the manager could do was not charge her for the haircut and nothing more because she didn’t let her finish and they “stand by their work”. I’m sorry, but how much hair was she suppose to let get chopped off? There was no fixing this disaster. Thinking refunding her money is enough, is the worst business model I’ve seen. Imagine going to a resort and they told you “sorry we gave up your room, but guess what, we wont charge you.” That doesn’t cut it. You, as a company, make up for the inconvenience as best you can to invest in a future regular customer. All she asked for in return was to cover the cost of hair extensions. It has nothing to do about money, it’s the principle. She literally said, “All can be forgiven if you make up for what you cost me, and my review would change from a negative to a positive”. People make mistakes, but handling this should not have been screwed up. The manager with a lot of attitude could not have cared less. If you’re reading this, please understand they couldn’t even take a fraction of an inch off without messing it up completely (See picture). Go elsewhere!!!

Critical: Quality, ValueCame in for a kids trim with an undercut. Should have trusted my gut and walked out when the stylist wasn’t able to make a straight line or find the center of the head for the undercut. She buzzed it and asked if it was ok and I audibly said “oh my god I guess I’ll have to fix it at home” Then she kept going and left us with MANY different lengths of hair in the undercut.She proceeded to give the kiddo a dry trim around the rest of the head leaving it completely uneven then charge us for a full mens cut. I have no idea what the heck was going on so we paid and left extremely disappointed.Came in for a kids trim with an undercut. Should have trusted my gut and walked out when the stylist wasn’t able to make a straight line or find the center of the head for the undercut. She buzzed it and asked if it was ok and I audibly …More

Came in for a kids trim with an undercut. Should have trusted my gut and walked out when the stylist wasn’t able to make a straight line or find the center of the head for the undercut. She buzzed it and asked if it was ok and I audibly said “oh my god I guess I’ll have to fix it at home” Then she kept going and left us with MANY different lengths of hair in the undercut.