European Wax Center

Critical: Professionalism, Quality, ValueI have been to this location several times over the years and have had inconsistent experiences. Sometimes the service is great with attention to detail and friendly technicians, other times it’s rushed with mediocre results. I don’t leave reviews often, but due to my recent particularly bad appointment at this location, I feel compelled to share my experience. I scheduled a brow wax for a weekday at 5:30 PM, shortly after I got off from work. When I arrived, the ladies at the front desk were very sweet and attentive. I was taken back to the room within a couple of minutes when the waxing specialist scoffed because I was wearing makeup (again, I had just come from work in an office setting). While she was cleaning my brows, I was scolded for wearing makeup and instructed to “come pre-cleansed next time [I] have a facial service performed.” Although I am aware it is not ideal to have makeup on for a facial wax service, it has never seemed to be an issue any other time in the 15+ years I have been getting brow waxes, especially since European Wax Center has makeup remover for just that situation. Likewise, it was very uncomfortable to be lectured by the wax specialist simply because she seemed to feel inconvenienced. The appointment continued with zero conversation while the specialist very quickly waxed my brows without any consultation about how I would like them shaped, etc. It seemed she was also opposed to tweezing any hairs if she could avoid it, as she continued waxing over the same places again and again. In the end, the shape of my brows was nice, but she had made them much thinner than I would have preferred. The appointment lasted about 5-6 minutes in total – so fast, in fact, that the ladies in the front made a comment about how quickly I was finished. After I left, I noticed a strong stinging sensation underneath my brows, particularly the left one. When I got home, I looked in the mirror, only to realize the skin underneath my brows had been damaged pretty badly. I have included a photo of the initial damage to my skin (with eye makeup), as well as a photo from 3 days later. It has been 12 days since my appointment and my skin has still not completely healed. Needless to say, I will not be returning to this location ever again.I have been to this location several times over the years and have had inconsistent experiences. Sometimes the service is great with attention to detail and friendly technicians, other times it’s rushed with mediocre results. I don’t leave …More

I have been to this location several times over the years and have had inconsistent experiences. Sometimes the service is great with attention to detail and friendly technicians, other times it’s rushed with mediocre results. I don’t leave reviews often, but due to my recent particularly bad appointment at this location, I feel compelled to share my experience. I scheduled a brow wax for a weekday at 5:30 PM, shortly after I got off from work. When I arrived, the ladies at the front desk were very sweet and attentive. I was taken back to the room within a couple of minutes when the waxing specialist scoffed because I was wearing makeup (again, I had just come from work in an office setting). While she was cleaning my brows, I was scolded for wearing makeup and instructed to “come pre-cleansed next time [I] have a facial service performed.” Although I am aware it is not ideal to have makeup on for a facial wax service, it has never seemed to be an issue any other time in the 15+ years I have been getting brow waxes, especially since European Wax Center has makeup remover for just that situation. Likewise, it was very uncomfortable to be lectured by the wax specialist simply because she seemed to feel inconvenienced. The appointment continued with zero conversation while the specialist very quickly waxed my brows without any consultation about how I would like them shaped, etc. It seemed she was also opposed to tweezing any hairs if she could avoid it, as she continued waxing over the same places again and again. In the end, the shape of my brows was nice, but she had made them much thinner than I would have preferred. The appointment lasted about 5-6 minutes in total – so fast, in fact, that the ladies in the front made a comment about how quickly I was finished. After I left, I noticed a strong stinging sensation underneath my brows, particularly the left one. When I got home, I looked in the mirror, only to realize the skin underneath my brows had been damaged pretty badly. I have included a photo of the initial damage to my skin (with eye makeup), as well as a photo from 3 days later. It has been 12 days since my appointment and my skin has still not completely healed. Needless to say, I will not be returning to this location ever again.