European Wax Center

Positive: Cleanliness, Professionalism, Punctuality, QualityI had some time to kill so I decided to get my eyebrows waxed. It was my first time here and they are appointment only however I was able to get in immediately after calling and making an appointment. This might not always be the case but I was impressed on how timely they were and very appreciative of their accommodations. The salon was very clean and both of the ladies who I spoke to were very professional and super nice. No one can ever get my eyebrows right there is always a stray hair left here or there so that’s what I was expecting but Marcie took care of me and absolutely nailed it. She was great company and answered all of my questions and has convinced me to try other services. I’m extremely happy with my brows and will be on a regular schedule now. Great job all around!I had some time to kill so I decided to get my eyebrows waxed. It was my first time here and they are appointment only however I was able to get in immediately after calling and making an appointment. This might not always be the case but I …More

I had some time to kill so I decided to get my eyebrows waxed. It was my first time here and they are appointment only however I was able to get in immediately after calling and making an appointment. This might not always be the case but I was impressed on how timely they were and very appreciative of their accommodations. The salon was very clean and both of the ladies who I spoke to were very professional and super nice. No one can ever get my eyebrows right there is always a stray hair left here or there so that’s what I was expecting but Marcie took care of me and absolutely nailed it. She was great company and answered all of my questions and has convinced me to try other services. I’m extremely happy with my brows and will be on a regular schedule now. Great job all around!

Critical: ProfessionalismI was just turned away for my appointment for not having a mask. Now, I’m in full support of masking and comply whenever required, and had I known in advance that this was again a requirement for European Wax, I would certainly have masked. That was never communicated to me in advance of this appointment. The attendants at the desk offered no solutions other than to reschedule. They had no disposable masks available for my use. I offered that I am fully vaccinated and have not been near anyone ill. And I completely understand the desire to keep everyone safe. Again, had anyone told me this new requirement, I would have happily complied. I drove 20 min only to be turned away with the worst customer service. I asked for contact information for the manager or customer service. The two attendants fumbled through an index card box and then said they couldn’t find anything. Sad. Clearly this location can’t seem to figure out what they are doing. Poor management leads to poor customer service and unhappy customers. Truly pitiful.Service: WaxingI was just turned away for my appointment for not having a mask. Now, I’m in full support of masking and comply whenever required, and had I known in advance that this was again a requirement for European Wax, I would certainly have masked. …More

I was just turned away for my appointment for not having a mask. Now, I’m in full support of masking and comply whenever required, and had I known in advance that this was again a requirement for European Wax, I would certainly have masked. That was never communicated to me in advance of this appointment. The attendants at the desk offered no solutions other than to reschedule. They had no disposable masks available for my use. I offered that I am fully vaccinated and have not been near anyone ill. And I completely understand the desire to keep everyone safe. Again, had anyone told me this new requirement, I would have happily complied. I drove 20 min only to be turned away with the worst customer service. I asked for contact information for the manager or customer service. The two attendants fumbled through an index card box and then said they couldn’t find anything. Sad. Clearly this location can’t seem to figure out what they are doing. Poor management leads to poor customer service and unhappy customers. Truly pitiful.

Critical: Professionalism, PunctualityI would give this place zero stars if I could. I had a horrible experience here yesterday and didn’t even get my wax. I’m a first time customer and live 30 minutes away. I booked my appointment online about a week ago for 7:30pm with Monica. The confirmation email gives a link for online check in. When I arrived, I did the online check in which sends them a text message letting them know you’ve arrived. I sent the first text at 7:12pm. I’m waiting and waiting and never receive a text. Send another one at 7:39 as I understand sometimes appointments run late. Still nothing. Finally, at 7:42 I pick up my phone to call and they’re calling me. A girl named Reagan calls to tell me that she had texted me back but because I opted out of text messages (no clue how or if I did this), it didn’t go through therefore that’s why I never received a response. I ask her if they’re ready for me and she tells me that someone else is there for an appointment. I tell her I had a 7:30 appointment and she says it was her bad the text didn’t go through because I’ve opted out of texts and she offers me an 8:45 appointment (75 minutes later than my original appointment time). Like many people, I had other things to do that night and didn’t have time to waste another hour waiting around for a mistake on their part. She offers to reschedule my appointment at which point I tell her I’m not interested. Having worked in this industry in the past, there is nothing I hate more than when someone wastes my time especially considering I don’t live very close. And for them to call me 12 minutes after my original appointment time and tell me that I can’t come in because someone else is there for their appointment (when I was 18 minutes early for mine) and offers for me to be seen in an hour. Such a disappointing experience and I do not feel that the girl I spoke with did anything to rectify the situation. So unprofessional.I would give this place zero stars if I could. I had a horrible experience here yesterday and didn’t even get my wax. I’m a first time customer and live 30 minutes away. I booked my appointment online about a week ago for 7:30pm with …More

I would give this place zero stars if I could. I had a horrible experience here yesterday and didn’t even get my wax. I’m a first time customer and live 30 minutes away. I booked my appointment online about a week ago for 7:30pm with Monica. The confirmation email gives a link for online check in. When I arrived, I did the online check in which sends them a text message letting them know you’ve arrived. I sent the first text at 7:12pm. I’m waiting and waiting and never receive a text. Send another one at 7:39 as I understand sometimes appointments run late. Still nothing. Finally, at 7:42 I pick up my phone to call and they’re calling me. A girl named Reagan calls to tell me that she had texted me back but because I opted out of text messages (no clue how or if I did this), it didn’t go through therefore that’s why I never received a response. I ask her if they’re ready for me and she tells me that someone else is there for an appointment. I tell her I had a 7:30 appointment and she says it was her bad the text didn’t go through because I’ve opted out of texts and she offers me an 8:45 appointment (75 minutes later than my original appointment time). Like many people, I had other things to do that night and didn’t have time to waste another hour waiting around for a mistake on their part. She offers to reschedule my appointment at which point I tell her I’m not interested. Having worked in this industry in the past, there is nothing I hate more than when someone wastes my time especially considering I don’t live very close. And for them to call me 12 minutes after my original appointment time and tell me that I can’t come in because someone else is there for their appointment (when I was 18 minutes early for mine) and offers for me to be seen in an hour. Such a disappointing experience and I do not feel that the girl I spoke with did anything to rectify the situation. So unprofessional.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueMy experience was GREAT. Soon as I entered the front desk receptionist got me back. My waxer was PIA and can I say she was amazing she was very fast and know her work. I’m a somewhat frequent waxer but its been a while since the last time I’ve been and I have thick follicle hair . She took GREAT care of me. I got three services and it only took her 30 minutes in and out. I’m definitely going to be back. To insert that European wax has some of the best wax thats very delicate for your skin which is a good thing !My experience was GREAT. Soon as I entered the front desk receptionist got me back. My waxer was PIA and can I say she was amazing she was very fast and know her work. I’m a somewhat frequent waxer but its been a while since the last time …More

My experience was GREAT. Soon as I entered the front desk receptionist got me back. My waxer was PIA and can I say she was amazing she was very fast and know her work. I’m a somewhat frequent waxer but its been a while since the last time I’ve been and I have thick follicle hair . She took GREAT care of me. I got three services and it only took her 30 minutes in and out. I’m definitely going to be back. To insert that European wax has some of the best wax thats very delicate for your skin which is a good thing !