European Wax Center

Positive: Professionalism, Quality, ValueMy experience here was great! The receptionists could have surely been a bit more welcoming and friendly, but that did not hinder my visit too much. They just seemed a bit unhappy to be there. But I was there for three waxing services and could not have been more pleased. Samantha was amazing! She made me feel very comfortable and she was just so sweet and kind. She cared to ask me if the temperature was okay and even explained how the wax is made and how it does not attach to your skin like at the nail salons. I also left with two retail products by her recommendation and was beyond pleased with the value I received for my buck. Would recommend! :-)My experience here was great! The receptionists could have surely been a bit more welcoming and friendly, but that did not hinder my visit too much. They just seemed a bit unhappy to be there. But I was there for three waxing services and …More

My experience here was great! The receptionists could have surely been a bit more welcoming and friendly, but that did not hinder my visit too much. They just seemed a bit unhappy to be there. But I was there for three waxing services and could not have been more pleased. Samantha was amazing! She made me feel very comfortable and she was just so sweet and kind. She cared to ask me if the temperature was okay and even explained how the wax is made and how it does not attach to your skin like at the nail salons. I also left with two retail products by her recommendation and was beyond pleased with the value I received for my buck. Would recommend! 🙂

Critical: Professionalism, Quality, ValueI would give zero stars if I could. I went in for my first wax with the European Wax Center a week ago and to say I’m disappointed is an understatement. When I first got there, I was told I was not eligible for the free wax for your first visit they advertise because my license is from Florida. Meanwhile, I have EWC in Florida….Then, the tech tells me that my hair is too short to wax but she would try a test strip and see if it works. She does the test strip and tells me that it should be fine because hair came up, and then she proceeded to do both legs. After I got home that night I realized that both legs had long strips of hair where the tech missed, as well as stubble all over my legs, as if I shaved the day before. I called EWC to see what they recommend and I was told a manager would call me back that night. Never received a phone call. I called back the next morning and was told a manager would call me back by 12:30. By 3pm I was tired of waiting and called yet again. The manager was hesitant to speak with me but after waiting she finally talked to me. She suggested I come back in for another wax which doesn’t make sense because now most of the hair is definitely too short and it wasn’t doable because I’m not in NY at this time. I asked for a full refund since I paid for a service and did not receive that service that I paid for. She said no. So I asked for cooperates number and was told she doesn’t know the number, which again, does not make sense to me. After looking up the number myself, I sent a lengthy email about my experience, again asking for a full refund. I have not heard from anyone. I wouldn’t be so annoyed if it wasn’t that much money, but I spent $97 for literally nothing. The hair didn’t come off, and I still have little pieces of wax on my legs that have yet to come off a week later… 10/10 DO NOT RECOMMEND this company as it’s clear they do not care about their customers and are just interested in taking their money.Service: Body waxingI would give zero stars if I could. I went in for my first wax with the European Wax Center a week ago and to say I’m disappointed is an understatement. When I first got there, I was told I was not eligible for the free wax for your first …More

I would give zero stars if I could. I went in for my first wax with the European Wax Center a week ago and to say I’m disappointed is an understatement. When I first got there, I was told I was not eligible for the free wax for your first visit they advertise because my license is from Florida. Meanwhile, I have EWC in Florida….