European Wax Center

Critical: ProfessionalismThe girl at the front desk deanne is rude. I arrived 1 minuet pass the 9 minute mark and was told I could not be accommodated. Completely understandable but her delivery is not pleasant, not someone who should be the first person you see when guest arrive I will be canceling my wax pass. I tried to give them a chance after my favorite waxed left. No one has been able to match up to her proficiency and I was willing to take the second best But there is no reason for me to continue going there.The girl at the front desk deanne is rude. I arrived 1 minuet pass the 9 minute mark and was told I could not be accommodated. Completely understandable but her delivery is not pleasant, not someone who should be the first person you see …More

The girl at the front desk deanne is rude. I arrived 1 minuet pass the 9 minute mark and was told I could not be accommodated. Completely understandable but her delivery is not pleasant, not someone who should be the first person you see when guest arrive I will be canceling my wax pass. I tried to give them a chance after my favorite waxed left. No one has been able to match up to her proficiency and I was willing to take the second best But there is no reason for me to continue going there.

Critical: ProfessionalismI had an appointment for 11:30 am on 9/3. I arrived and got checked in @ 11:37 am. Upon check in I asked for a mask. The receptionist told me they would give me one. When the wax specialist ( black hair and tattoos) came to get me from the waiting area I told her i was waiting on a mask. She (black hair and tattoos) told me they didn’t have any and to go to a store near by to get one. When I returned with the mask and tried to go to room #3, there was another wax specialist (long blond hair with) blocking the door. I said excuse me and she asked where I was going. I told her to room number 3 because the other wax specialist told me to go to that one. She then said “ no you’re not, no your not, she nots taking you anymore I am.” I explained to her that wax specialist I booked for told me to get a mask from the store and come to room #3. Then she said I was late for my appointment (although I was there before the 9 minute grace period) and that I would have to wait until after they are both done with their other appointments. I decided to cancel and asked the receptionist to speak with a manager. The receptionist went to the back and the two wax specialist I described above came back the waiting area to address me. The one with the tattoos who I originally booked the appointment with told me she was not taking me because I was late and I explained to her I checked in before the grace period she told me I had bad time managing skills and that me needing a mask ( which should is suppose to be provided by businesses for customers if requested) made me late. I asked her if she was not going to service me why did she tell me to go to the store to get a mask. She then said she doesn’t know me and I said you get new clients everyday why would you need to know me I order for you to take me if I arrived before the grace period. After they finished verbally attacking me the manager came out and asked me to step outside. When I called back to ask for the names of everyone involved and hey lied to me about the wax specialist names. The names they gave is not listed in the list as specialist to book. Because of this experience I will not be a customer to European Wax center again.I had an appointment for 11:30 am on 9/3. I arrived and got checked in @ 11:37 am. Upon check in I asked for a mask. The receptionist told me they would give me one. When the wax specialist ( black hair and tattoos) came to get me from the …More

I had an appointment for 11:30 am on 9/3. I arrived and got checked in @ 11:37 am. Upon check in I asked for a mask. The receptionist told me they would give me one. When the wax specialist ( black hair and tattoos) came to get me from the waiting area I told her i was waiting on a mask. She (black hair and tattoos) told me they didn’t have any and to go to a store near by to get one. When I returned with the mask and tried to go to room #3, there was another wax specialist (long blond hair with) blocking the door. I said excuse me and she asked where I was going. I told her to room number 3 because the other wax specialist told me to go to that one. She then said “ no you’re not, no your not, she nots taking you anymore I am.” I explained to her that wax specialist I booked for told me to get a mask from the store and come to room #3. Then she said I was late for my appointment (although I was there before the 9 minute grace period) and that I would have to wait until after they are both done with their other appointments. I decided to cancel and asked the receptionist to speak with a manager. The receptionist went to the back and the two wax specialist I described above came back the waiting area to address me. The one with the tattoos who I originally booked the appointment with told me she was not taking me because I was late and I explained to her I checked in before the grace period she told me I had bad time managing skills and that me needing a mask ( which should is suppose to be provided by businesses for customers if requested) made me late. I asked her if she was not going to service me why did she tell me to go to the store to get a mask. She then said she doesn’t know me and I said you get new clients everyday why would you need to know me I order for you to take me if I arrived before the grace period. After they finished verbally attacking me the manager came out and asked me to step outside. When I called back to ask for the names of everyone involved and hey lied to me about the wax specialist names. The names they gave is not listed in the list as specialist to book. Because of this experience I will not be a customer to European Wax center again.