Euphoria Hair Salon

Critical: ProfessionalismMy 14 yr. old Daughter want to get a Biolage treatment at this establishment. They requested her come into for a “consultation”. They sat her in a chair for under a minute and said OK, but there is an $80 Deposit. I went in the give them $80 for a $250 hair treatment. We made an appointment, got a receipt and left.I called and left a voicemail the day before her appointment to cancel. Never received a call back.They refuse to refund us the $80 saying there is a 48 hour cancellation notice.Nowhere on the receipt or in viewing is there any notice of a 48 hour cancellation notice.My wife called to see if maybe they could just apply it to a simple haircut for my daughter, they said no.To think they won’t refund us is unfathomable.My 14 yr. old Daughter want to get a Biolage treatment at this establishment. They requested her come into for a “consultation”. They sat her in a chair for under a minute and said OK, but there is an $80 Deposit. I went in the give them …More

My 14 yr. old Daughter want to get a Biolage treatment at this establishment. They requested her come into for a “consultation”. They sat her in a chair for under a minute and said OK, but there is an $80 Deposit. I went in the give them $80 for a $250 hair treatment. We made an appointment, got a receipt and left.

Critical: ProfessionalismI just returned from a 9:00 a.m. appointment, which was made online last evening. I arrived on time and went to open the door, it was locked. I waited a few minutes, then looked inside the window, the receptionist was sitting at the desk and another stylist was in the main area (both saw me). I tried the door again, locked – it is now about 9:10. I then waited a few minutes, knocked on the door and was motioned to enter. The door was unlocked at this time. I went in, apologized and said that I had tried the door twice and it was locked. The receptionist was very rude and snapped that it was unlocked. So I said when I had tried the door, it was locked. Again, very rudely she snapped that it was unlocked. So if it was unlocked and you saw me outside why not get up off the chair and open the door for me? When I told her why I was there for a 9:00 a.m. appointment, she quickly glanced at the screen and said that she did not have an appointment for me. She said to sit and wait and she would have someone help me. I waited for a while, she made no attempt to speak with any of the stylists – so I said thank you and left. I am not prone to every speaking negatively about a business. But I do feel that a better customer service person should be sitting behind that desk.I just returned from a 9:00 a.m. appointment, which was made online last evening. I arrived on time and went to open the door, it was locked. I waited a few minutes, then looked inside the window, the receptionist was sitting at the desk …More

I just returned from a 9:00 a.m. appointment, which was made online last evening. I arrived on time and went to open the door, it was locked. I waited a few minutes, then looked inside the window, the receptionist was sitting at the desk and another stylist was in the main area (both saw me). I tried the door again, locked – it is now about 9:10. I then waited a few minutes, knocked on the door and was motioned to enter. The door was unlocked at this time. I went in, apologized and said that I had tried the door twice and it was locked. The receptionist was very rude and snapped that it was unlocked. So I said when I had tried the door, it was locked. Again, very rudely she snapped that it was unlocked. So if it was unlocked and you saw me outside why not get up off the chair and open the door for me? When I told her why I was there for a 9:00 a.m. appointment, she quickly glanced at the screen and said that she did not have an appointment for me. She said to sit and wait and she would have someone help me. I waited for a while, she made no attempt to speak with any of the stylists – so I said thank you and left. I am not prone to every speaking negatively about a business. But I do feel that a better customer service person should be sitting behind that desk.

Critical: QualityI went to this salon to get an ombré hairstyle. I showed the hairdresser a picture of exactly what I wanted – Black to silver ombré. She looked at the picture twice and it was very clear what I wanted. As she’s bleaching my hair i notice she’s going all the way to my roots and I was confused but didn’t say anything because I wanted to give her the benefit of the doubt and see if it would turn out the way i wanted. it did not. She took matters into her own hands and bleached my hair a completely different style than what i had asked for. I paid the $260 but i left there furious at how i wasted so much money for a hairstyle i didn’t ask for. If she didn’t know how to do ombré, she should have told me even though i booked an appointment and the woman at the desk said she knew how to do ombré. I’ve grown to live with my hair but i do NOT appreciate the hairstylist taking matters into her own hands and bleaching my hair something completely different. Now my hair has all this damage and it was for nothing. I am never going back here.Service: Hair coloringI went to this salon to get an ombré hairstyle. I showed the hairdresser a picture of exactly what I wanted – Black to silver ombré. She looked at the picture twice and it was very clear what I wanted. As she’s bleaching my hair i notice …More

I went to this salon to get an ombré hairstyle. I showed the hairdresser a picture of exactly what I wanted – Black to silver ombré. She looked at the picture twice and it was very clear what I wanted. As she’s bleaching my hair i notice she’s going all the way to my roots and I was confused but didn’t say anything because I wanted to give her the benefit of the doubt and see if it would turn out the way i wanted. it did not. She took matters into her own hands and bleached my hair a completely different style than what i had asked for. I paid the $260 but i left there furious at how i wasted so much money for a hairstyle i didn’t ask for. If she didn’t know how to do ombré, she should have told me even though i booked an appointment and the woman at the desk said she knew how to do ombré. I’ve grown to live with my hair but i do NOT appreciate the hairstylist taking matters into her own hands and bleaching my hair something completely different. Now my hair has all this damage and it was for nothing. I am never going back here.

Critical: Quality, ValueVery disappointed with my experience. I always just dye my hair myself to avoid these issues of going to a salon. I was charged $240 for a cut and highlights which I find pretty ridiculous. I left feeling upset and confused. Ive gotten the same thing done before for under $120 at a salon. I was seen as a money sign instead of a potential returning client, I was pushed to buy a product I wasn’t interested in buying when I was already overcharged to begin with. Poor way to run a business, I could’ve been a returning customer giving your business hundreds of dollars a year, instead was given one bad experience and you lost that opportunity. I understand the mindset of making money off of your clients, but building a comfortable space for them to want to return is ultimately the key. Very disappointed, I never write reviews especially negative ones but this really was a very unfortunate experience. My hair was cut shorter then expected and what I requested wasn’t anything out of the ordinary, just icy blonde highlights, nothing worth $240.Services: Hair coloring, HairstylingVery disappointed with my experience. I always just dye my hair myself to avoid these issues of going to a salon. I was charged $240 for a cut and highlights which I find pretty ridiculous. I left feeling upset and confused. Ive gotten the …More

Very disappointed with my experience. I always just dye my hair myself to avoid these issues of going to a salon. I was charged $240 for a cut and highlights which I find pretty ridiculous. I left feeling upset and confused. Ive gotten the same thing done before for under $120 at a salon. I was seen as a money sign instead of a potential returning client, I was pushed to buy a product I wasn’t interested in buying when I was already overcharged to begin with. Poor way to run a business, I could’ve been a returning customer giving your business hundreds of dollars a year, instead was given one bad experience and you lost that opportunity. I understand the mindset of making money off of your clients, but building a comfortable space for them to want to return is ultimately the key. Very disappointed, I never write reviews especially negative ones but this really was a very unfortunate experience. My hair was cut shorter then expected and what I requested wasn’t anything out of the ordinary, just icy blonde highlights, nothing worth $240.