Essence Hair Boutique

Critical: Professionalism, Quality, ValueI ordered from this company on July 30th, 2021. I was so pleased with the customer service at the time and the fact the brought the hair straight to me. I dyed and colored my hair that night and it took so well. I was so impressed by the way the curl kept and the hair had no shedding. I got my install done on 08/1/21. On 08/10/21 I noticed a lot of matting and shedding with my hair. I went to my stylist and she gave me a silicon treatment. The hair still continued to matte and shed. When I contact the company I sent pictures explained how I took care of the hair. ( I followed all the instructions to take care of curly hair) I called them on 08/14/21 and spoke with someone who was very understanding and polite she told me that she is waiting to hear back from the vendor to resolve the issue. On Monday morning I still had no answer from anyone and I had to call numerous times to speak with someone. I then spoke with a male who again said he would get back to me. He did not, I had to call and text. After numerous calls he then texts me and said sorry for the inconvenience but I wore the hair so they can not exchange or refund my money. I called again because I thought it was very unprofessional to text someone this especially after I have reached out and was very respectful to everyone I spoke with. He then texted me back and said the same thing. He also asked me how I maintained the hair and I in detailed explained. This is not my first time having a weave or premium hair. I received no response from him. My stylist reached out to them and they responding with the same question how did she maintain the hair.This is not my first time buying premium hair. I have ordered hair from well known companies and I have weave hair that lasted longer than a year. I took my chance on this company and was highly disappointed in how the did not rectify my issue. The fact that the hair matted and shedded so fast and early is evident this was a horrible grain of hair or batch and does not met their company standards. At first I thought they would send me new hair due to the pictures I sent and how quick I contacted them after buying the hair. They failed at this. I lost money and time on this company and received nothing for an issue that could easily be resolved. I understand sometimes vendors send bad hair so I was trying to be patient to see if they would send a new batch. Again the failed and I am highly disappointed. I would not recommend this company as a first time user my first time buying hair from them the hair was bad as well as the Customer service. Mainly, the lack of effort in having a hoary customer and no regard for time and money spent on their company.I ordered from this company on July 30th, 2021. I was so pleased with the customer service at the time and the fact the brought the hair straight to me. I dyed and colored my hair that night and it took so well. I was so impressed by the …More

I ordered from this company on July 30th, 2021. I was so pleased with the customer service at the time and the fact the brought the hair straight to me. I dyed and colored my hair that night and it took so well. I was so impressed by the way the curl kept and the hair had no shedding. I got my install done on 08/1/21. On 08/10/21 I noticed a lot of matting and shedding with my hair. I went to my stylist and she gave me a silicon treatment. The hair still continued to matte and shed. When I contact the company I sent pictures explained how I took care of the hair. ( I followed all the instructions to take care of curly hair) I called them on 08/14/21 and spoke with someone who was very understanding and polite she told me that she is waiting to hear back from the vendor to resolve the issue. On Monday morning I still had no answer from anyone and I had to call numerous times to speak with someone. I then spoke with a male who again said he would get back to me. He did not, I had to call and text. After numerous calls he then texts me and said sorry for the inconvenience but I wore the hair so they can not exchange or refund my money. I called again because I thought it was very unprofessional to text someone this especially after I have reached out and was very respectful to everyone I spoke with. He then texted me back and said the same thing. He also asked me how I maintained the hair and I in detailed explained. This is not my first time having a weave or premium hair. I received no response from him. My stylist reached out to them and they responding with the same question how did she maintain the hair.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueEssence hair boutique was so helpful in assisting me with bundles that matched my natural texture. The owner was very punctual with replying up until my visit to the store. He is Very knowledgeable about his products. I would highly recommend anyone to shop with essence hair boutique.Service: Hair extensions

Essence hair boutique was so helpful in assisting me with bundles that matched my natural texture. The owner was very punctual with replying up until my visit to the store. He is Very knowledgeable about his products. I would highly recommend anyone to shop with essence hair boutique. Hair extensions

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI absolutely LOVEEEEE shopping with Essence Hair Boutique! The quality of hair is everything i need & more. I have purchased hair multiple times & i have yet to be disappointed. I love it. Very professional & on time. The owner always works with me in the areas needed. I’ve NEVER had a bad experience & I know i NEVER will. I would highly recommend this company to everyone. Please shop if you’re in the DMV area looking for hair.Services: Hair extensions, HairstylingI absolutely LOVEEEEE shopping with Essence Hair Boutique! The quality of hair is everything i need & more. I have purchased hair multiple times & i have yet to be disappointed. I love it. Very professional & on time. The owner always works …More

I absolutely LOVEEEEE shopping with Essence Hair Boutique! The quality of hair is everything i need & more. I have purchased hair multiple times & i have yet to be disappointed. I love it. Very professional & on time. The owner always works with me in the areas needed. I’ve NEVER had a bad experience & I know i NEVER will. I would highly recommend this company to everyone. Please shop if you’re in the DMV area looking for hair.

Critical: Professionalism, Quality, ValueI wouldn’t recommend shopping here..Per the owners words.. The lengths vary and are not consistent! I went in looking for a 4×4 closure wig but left with a lace closure wig. The sales rep stated that there weren’t any available so she could give the next best thing (feeling good.. that I planned on returning to make another purchase the next day).I made it home and then I inspected the wig closer.. the lengths were inconsistent throughout the entire wig. It also started shedding immediately and I hadn’t had it for 24hours.I contacted them and they said come back in the next day. I did.. but the owner was completely rude! Now I’m a Johann and Kendras girl but I needed something sooner rather later.When I tried to exchange the chopped wig for the correct length.. I was told that my only option would be to pay the difference or to take the 4×4 wig.Problem was, was that in order to cancel an appointment in less than 24 hours, you typically will have to pay.. 4x4s do not require an appointment to install its simple you just cut and go.Seems like the rep made a mistake that they should have honored. Or at least admitted that she did in fact make a mistake THEN I would have felt comfortable with paying the additional money. Instead when confronted the owner made it seem as though the worker unknowingly gave me the wig.. or I stole it…??!!This small business represents the epitome of unprofessionalism. The owner hung up on me (while on hold) and on his Sales rep in front of other customers and myself. He also stated that he would rather “fight” with the CC company because im complaining… but im not understanding why this had to be a fight?Your Sales rep has the cut up wig.. you told me that your business will be fine without my money.. so REFUND ME!Anywho.. they have that awful wig and I sent the recordings of our interaction to my CC company to assist my dispute.I wouldn’t recommend shopping here..Per the owners words.. The lengths vary and are not consistent! I went in …More

I wouldn’t recommend shopping here..

Positive: QualityThis is my second time buying from essence, i had the first set of hair for a year and it’s still good! I’m only buying new hair because i wanted a curly look for my summer vacation. I recommend Essence Hair to everyone!Service: Hair extensions

This is my second time buying from essence, i had the first set of hair for a year and it’s still good! I’m only buying new hair because i wanted a curly look for my summer vacation. I recommend Essence Hair to everyone! Hair extensions

Critical: QualityI never try new vendors and Essence Hair is the exact reason why. I just installed my hair Friday august 20th and I am taking it out Sunday August 22nd. I am going on vacation in a few days and this hair is not suitable for the pool, let alone the ocean. this hair is very thin and puffy at the same time. It tangles very easily, I literally can not run my fingers threw it. The hair is shedding like crazy, the hair began to shed before I even installed it. I ran my fingers threw the bundles and every time hair came out. I no I won’t get a refund or new bundles so I won’t bother reaching out, I’ll just take the loss on the bundles and install. I don’t recommend. Shop with known hair boutiques …. I would drop some names but then my review probably wouldnt be taken seriously.Service: Hair extensionsI never try new vendors and Essence Hair is the exact reason why. I just installed my hair Friday august 20th and I am taking it out Sunday August 22nd. I am going on vacation in a few days and this hair is not suitable for the pool, let …More

I never try new vendors and Essence Hair is the exact reason why. I just installed my hair Friday august 20th and I am taking it out Sunday August 22nd. I am going on vacation in a few days and this hair is not suitable for the pool, let alone the ocean. this hair is very thin and puffy at the same time. It tangles very easily, I literally can not run my fingers threw it. The hair is shedding like crazy, the hair began to shed before I even installed it. I ran my fingers threw the bundles and every time hair came out. I no I won’t get a refund or new bundles so I won’t bother reaching out, I’ll just take the loss on the bundles and install. I don’t recommend. Shop with known hair boutiques …. I would drop some names but then my review probably wouldnt be taken seriously.

Positive: QualityThe young helped me pick out the right type of hair for me….this was my first time ever buying weave…will be coming backService: Hair extensions

The young helped me pick out the right type of hair for me….this was my first time ever buying weave…will be coming back Hair extensions

Positive: QualityFinally found my go to hair vendor! Ordered online and hair was delivered in 2 days to me in California. Hair feels great smells great. Thank you EssenceService: Hair extensions

Finally found my go to hair vendor! Ordered online and hair was delivered in 2 days to me in California. Hair feels great smells great. Thank you Essence Hair extensions

Critical: QualityI received hair from this company that I can’t use at all due to it being tangled when I bleached it. They claim it’s grade 9A but the curl pattern was messed up after a stylist bleached it. Then when I to the company to see if they could exchange the hair they said no. I spent $500 on hair they I can’t use again. I just know not to support this business again.Service: Hair extensionsI received hair from this company that I can’t use at all due to it being tangled when I bleached it. They claim it’s grade 9A but the curl pattern was messed up after a stylist bleached it. Then when I to the company to see if they could …More

I received hair from this company that I can’t use at all due to it being tangled when I bleached it. They claim it’s grade 9A but the curl pattern was messed up after a stylist bleached it. Then when I to the company to see if they could exchange the hair they said no. I spent $500 on hair they I can’t use again. I just know not to support this business again.