Encore Nails & Spa

Positive: Cleanliness, ProfessionalismBeen coming here for 5+ years and always been my go to! The ladies who work here have always been so nice and welcoming to me along with doing a great job!I don’t have any complaints except the new owner who is a man is not very nice and selective to who he is kind to. He doesn’t wear a mask ever inside or around his customers and doesn’t seem to lend help to his employees. It makes me want to go elsewhere because of his attitude and things i’ve seen.Been coming here for 5+ years and always been my go to! The ladies who work here have always been so nice and welcoming to me along with doing a great job!I don’t have any complaints except the new owner who is a man is not very nice …More

Been coming here for 5+ years and always been my go to! The ladies who work here have always been so nice and welcoming to me along with doing a great job!

Critical: Professionalism, Punctuality, Quality, ValueLet me start off by saying this review is not out of hate. It’s out of major disappointment.The same employee named Vin who gave me a set price over the phone, a day prior to my appointment, was unbelievably rude and unprofessional towards me when we discussed a hidden fee face to face that he didn’t disclose over the phone. They were charging more to shape my nails coffin shape. The phone conversation was detailed. I say detailed because explaining exactly what services I needed and going over covid policies is detailed.When I got there, Vin’s demeanor in person was WAY OFF. In front of all his customers. It was like he was offended that I would question the discrepancy.Price wasn’t the main issue though. This salon does charge $20 more than other salons, including the one I originally go to called Top Nails in Oxnard. But my regular nail place has yet to open due to Covid. So I had to settle for this place. I’ve been here, to Encore, about twice in the past, it became my last resort. They didn’t charge for shaping the previous times I came.I understand these are horribly hard times for many but come on.Here’s the story.I called this place to make an appointment so my 25-30 minute drive wouldn’t be pointless. But in contrary, I had my worst nail salon experience ever, before even sitting down.On the phone Vin asked to specify what service I needed and was given a price of $92 for a full set gel nail and pedicure gel nail. He said to bring cash, they weren’t accepting cards (weird, but ok).When I got there, the price given was $97. Not that big of a deal right? I agree. Five $ more, no biggie. But the price agreed upon was in cash, they were not excepting cards. I had limited bills on me. Plus, I trusted that man’s word. That’s what was pitiful. The lack of honor. The rude behavior and his gross pride.As a business, you either honor the price you made a mistake on or you at least acknowledge your mistake and handle the situation to the best of your ability. At least ask for the dispute to be moved AWAY from your customers. You’re outside (business was being conducted outside- cool), there’s plenty of room. Business ethics. Respect.Plain and simple. Be CLEAR and HONEST with your customers. If you forgot to disclose fee over phone, THAT’S OK, just acknowledge that and move on. I could have gone to the bank, which would have been out of my way, but I would have done that, just to give a proper tip. But to disregard the comfort of your other customers over your ego? Over $5? That cost the business $97 x 3 because my two friends decided not to do business here after what had happened.I’ve been getting my nails done for almost 15 years. I’ve been lucky to have been to several excellent nail spots. But when your spot is closed and other great salons near by are closed, you gotta go with what’s available. Never to this place again though.Let me start off by saying this review is not out of hate. It’s out of major disappointment. …More

Let me start off by saying this review is not out of hate. It’s out of major disappointment.