Located In: Eastgate Town Center
Hours
| Wednesday | 9:30 AM–7:30 PM |
| Thursday | 9:30 AM–7:30 PM |
| Friday | 9:30 AM–7:30 PM |
| Saturday | 9:30 AM–7:30 PM |
| Sunday | 10 AM–5 PM |
| Monday (Washington’s Birthday) | 9:30 AM–7:30 PM Hours might differ |
| Tuesday | Closed |
Services
… View moreAddress and Contact Information
Address: 4949 Nine Mile Rd, Richmond, VA 23223
Phone: (804) 226-0200
Website: https://kubiti.wordpress.com/nail-trends/?empire+nails+spa
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Reviews
Brittany Samuels
Critical: CleanlinessThe gentleman who provided my manicure and pedicure services was fast and sloppy. The salon was not very clean but it was relatively busy so I gave them a shot, thinking that that was a good sign. I chose a regular spa pedicure and callus treatment. I noticed (a little too late, unfortunately) that the gentleman put the callus remover ON THE FLOOR in between uses. I should have just left after that but I felt compelled to follow through with the services that I’d asked for.When I moved myself to his desk for the manicure, I noticed that there were nail clippings from a previous client on the floor under his desk, which is very unsanitary. In addition, the manicure was very bad. He painted onto my cuticles (so I have no doubt that it will be coming off within a week), he did a very sloppy job cleaning my nails up, some of my nails are not even painted fully. I regret continuing with my services after walking g jn. I still paid for services and tipped the gentlemen but I will absolutely not go back and do not recommend them to anyone. The cherry on top of my bad experience is that somehow, my fingernails and toe nails do not match, nor are they even close, in color, despite them coming from the same box.The gentleman who provided my manicure and pedicure services was fast and sloppy. The salon was not very clean but it was relatively busy so I gave them a shot, thinking that that was a good sign. I chose a regular spa pedicure and callus …More
The gentleman who provided my manicure and pedicure services was fast and sloppy. The salon was not very clean but it was relatively busy so I gave them a shot, thinking that that was a good sign. I chose a regular spa pedicure and callus treatment. I noticed (a little too late, unfortunately) that the gentleman put the callus remover ON THE FLOOR in between uses. I should have just left after that but I felt compelled to follow through with the services that I’d asked for.
Jasmine Marie
Omg! This place is the absolute worst. The guy that did my pedicure was extremely rough & did a rush job. Even though I declined the free drink that goes with my pedicure, he kept trying to pure pressure me to get one because it was free. He didnt put no lotion on my feet after he polish them. When I walked out, I still had the sugar scrub on the back of my legs. Then on top of that they only accept cash or cash app which is very weird. This place needs to be shut down, get better employees & needs a very deep cleaning. From looking around, it doesn’t look like they properly cleaned their tools. The employees dress like they just roll out of bed. Don’t waste your time like I did!
… moreNelena Gregory
Guy I had did both my full set and my pedicure. Rushed through both of them. He did not do a full pedicure service, only clipped and painted my nails and then rubbed in some lotion. No massage. With my full set, I told him that a few nails were crooked. He told me that he’ll fix it. I waited until after he buffed it and he still left two fingers crooked. I told him again that these two fingers were crooked and he fixed one of them and then proceeded to say that my finger was crooked, so the nail would be crooked too. Smh. He also kept changing the price on me several times. He came off rude and standoffish. The place was small, so there was boxes and other stuff cluttered everywhere. I am not returning.
… moreTieara Scott
This was not a good experience at all. Ive gone before and service was fine but once I got home today and put on lotion and to take pictures I saw the flaws in the paint job. Now I did look before I left but its not until the paint settled that I noticed it became chalky and uneven around the edges. The other toe wasn’t even fully painted again didnt see until I flashed the light on it. Definitely not the best job! Good thing I can clean it up myself.
… moreCornelius Knight
Where should I Start. They are extremely overprice they will accept your money but you as a person they do not listen to. My wife attempted to get a feel in the nail technician did not listen to her when she told her( 6) times that it was the wrong color. The manager did not quite speak or understand English but continue in broken English to debate my wife on her nails being wrong. eventually taking off just $5 We would rather keep our money then give it to someone that will belittle you undermined you and over all condescending.
… moreTerri K
Changed my 4 star rating to a 1. Just wanted 1 nail repaired and a fil in for the rest. Told the lady 6 times the color she chose didn’t look right, pointed out what i thought to be the color and she still chose hers. When almost done, i showed her the original nail color looked 2 tone on 1 finger, she said she will fix it. She changed the whole nail to her choice color instead of making it back to the color i wanted, and i still can see the original color at the end. I told the manager bc i was distraught, and he was just making excuses for her and took $5 off for my 1 nail. I can’t speak for everyone that works there on quality, but if the manager takes more time to argue with me when i complained about the color in the beginning and through the whole process than fixing the problem, I’d rather go across town 45 minutes away to a place that will treat me like a person and actually listen. I do not recommend.
… moreDashawn Davis
I love getting my nails and feet done here!! It is a great spa experience with a relaxed atmosphere. The women who are in chair 1 and 7 are really good with nail art.
… morelilian jack
1st…this nail salon is filthy….wanted a pedicure but decided not to after seeing how unsanitary the pedicure stations were.
… moreJazelle Foster
Don’t waste your hard earn money.
… moreJacky Tranter
Dirty and over priced. Went in for cuticle work and the person barely did anything to my nails and charged me $20. Everyone is just sitting on their phones amongst a bunch of trash and cardboard boxes. Must be an illegal front because I don’t know how else they stay in business. Manicure
… more