Elle Day Spa

Positive: Professionalism, QualityFound Elle on Google when looking for a peaceful getaway with a friend. Experience was lovely. Only wish we had booked massages as well! Nail tech Tavy-Leigh was extremely gentle, letting me relax completely (no flinching). Michelle took extra effort with the massage portion of the pedicure, for which my friend was grateful. There are also some great products for sale. Decore is pretty. Any time I am in Pittsfield, I will certainly pay a visit.Found Elle on Google when looking for a peaceful getaway with a friend. Experience was lovely. Only wish we had booked massages as well! Nail tech Tavy-Leigh was extremely gentle, letting me relax completely (no flinching). Michelle …More

Found Elle on Google when looking for a peaceful getaway with a friend. Experience was lovely. Only wish we had booked massages as well! Nail tech Tavy-Leigh was extremely gentle, letting me relax completely (no flinching). Michelle took extra effort with the massage portion of the pedicure, for which my friend was grateful. There are also some great products for sale. Decore is pretty. Any time I am in Pittsfield, I will certainly pay a visit.

Critical: Communication, ProfessionalismI scheduled an appointment and woke up to my basement flooded after all of the rain we recently received. I was forced to handle my emergency, and contacted them as soon as I could. They did not notify me of their “100% policy” for missing an appointment, and charged me full price for having a life emergency happen. I offered to just take a credit to reschedule, but was even denied that. I understand the staff work on commission, however, verbally explaining to me that they would be stealing my money for missing due to an emergency would be respectful, or even offering me a partial credit for a future service.I scheduled an appointment and woke up to my basement flooded after all of the rain we recently received. I was forced to handle my emergency, and contacted them as soon as I could. They did not notify me of their “100% policy” for missing …More

I scheduled an appointment and woke up to my basement flooded after all of the rain we recently received. I was forced to handle my emergency, and contacted them as soon as I could. They did not notify me of their “100% policy” for missing an appointment, and charged me full price for having a life emergency happen. I offered to just take a credit to reschedule, but was even denied that. I understand the staff work on commission, however, verbally explaining to me that they would be stealing my money for missing due to an emergency would be respectful, or even offering me a partial credit for a future service.

Critical: ProfessionalismThe Elle Day Spa still owes me money. My brother sent me a spa gift card to use for my birthday. I scheduled my appointment and when I went to check out they told me it was used by someone else. The cashier did some research and found who used my gift card. I had to to pay full price for my birthday spa treatment until management figured things out. When management called they didn’t offer my cash money back, they just left it on the books. I want my money back for the unfair treatment!The Elle Day Spa still owes me money. My brother sent me a spa gift card to use for my birthday. I scheduled my appointment and when I went to check out they told me it was used by someone else. The cashier did some research and found who …More

The Elle Day Spa still owes me money. My brother sent me a spa gift card to use for my birthday. I scheduled my appointment and when I went to check out they told me it was used by someone else. The cashier did some research and found who used my gift card. I had to to pay full price for my birthday spa treatment until management figured things out. When management called they didn’t offer my cash money back, they just left it on the books. I want my money back for the unfair treatment!

Critical: ProfessionalismI loved my time at Elle Day Spa. My facial, mani/pedi were great! But I felt so uncomfortable with the women who gave me my Swedish massage.There is a mask mandate. Inside I noticed a sign asking to wear a mask. Employees and customers were wearing masks. So no big deal, I was already wearing mine when I went in.After having a facial my massage was next. I walked into the room, and the women said I can start getting undressed. And I can take my mask off. I said, “ok”. She then says, ” I really hate how the government is trying to control our bodies”. “I feel we should be able to breath fresh oxygen when we want too”. She said this all before my massage. I wasn’t here to talk about politics and what was right or wrong. I was here to relax.I took my mask off since I was face down. Half way through the massage I turned over onto my back, normal. But the women giving me my massage had her mask off. She never asked if I was ok with that. I assumed all staff had to keep it on because of the sign I saw up front. Lesson learned, keep mask on.Employees should ask the customer is ok if they can take their masks off while working.. They shouldn’t just assume. But to bring up her opinion on the mask mandate was very unprofessional and made me very uncomfortable. If I ever go back, I will make sure to not have the women that gave me a massage.I loved my time at Elle Day Spa. My facial, mani/pedi were great! But I felt so uncomfortable with the women who gave me my Swedish massage. …More

I loved my time at Elle Day Spa. My facial, mani/pedi were great! But I felt so uncomfortable with the women who gave me my Swedish massage.