Elements Massage

Critical: Communication, ProfessionalismIt pains me to leave such a low rating because our massage therapist Christina is the absolute BEST. She is kind, personable, and does wonderful work.However, the front desk staff is absolutely incompetent and we ended up cancelling our long time membership because we are so fed up with them giving us wrong information, incorrectly charging our credit card, and promising us one thing and going back on it later.The front desk staff regularly misinforms us about how many massages we have left to use and we end up being told we have credits and then get charged later.Once, we checked in and got brought to the waiting room, we are ALWAYS early for our appointments. We waited and waited, we’re 5+ minutes past our appointment times and suddenly we get a phone call from the front desk asking where we are because we are late for our appointment – WE WERE LITERALLY SITTING IN THEIR WAITING ROOM AND THEY HAD CHECKED US IN.After many many frustrating experiences, we finally decided to cancel our long time membership. They made it soooooo difficult! Again, we were given completely wrong information by the incompetent front desk staff. We called and asked about the process for cancelling, we were told we just needed to come in anytime and sign paperwork. We did. We specifically asked in person after we signed the paperwork if we would be charged again, she promised us no we would not have any more charges. Surprise, surprise, the very next month WE GET CHARGED AGAIN. We call and the person at the front said we needed to cancel by a certain date in order to not get charged. We specifically asked that when we cancelled and signed the paperwork and again we were told incorrect information so we had to have another month of charges. They didn’t even try to make us feel better or even seemed sorry at all, they just said, oh well she gave you the wrong information.We were trying to use up the last of our credits. We had already cancelled and had one last massage to use. We had hoped to at least have a decent experience for our last time but of course not!!! After his previous massage, my husband booked his last 90 minute massage because that is what the front desk person told him he had available for credit. He went and had his massage this weekend only to see later that he was charged for a full 90 minute massage which we were told he had a full credit for. He then had to take time out of his busy work day to call them. They admit that the front desk person incorrectly charged him (shocker) but that he only had a credit for a 60 minute massage so they would charge him for the extra 30 minutes! The person who booked him SPECIFICALLY told him he had a 90 minute credit which was the only reason he booked a 90 minute. We are so absolutely frustrated and they never seem to be sorry for their mess ups or even care about all the inconveniences and miscommunication. We are done with Elements massage. Stay far away from this place, they do not care about their customers, not even long time customers like we were!It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST. She is kind, personable, and does wonderful work. …More

It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST. She is kind, personable, and does wonderful work.

Positive: Communication, ProfessionalismI have battled sciatica nearly 30 years and have seen dozens of massage therapists for treatment. After a recent flair up, I dropped by Elements Massage for pain relief. The friendly receptionist scheduled me for an appointment the following day.Jenny is a true professional and knew exactly how to proceed. Like a technician, she was able to diagnose and treat troubled spots. She made a lasting impression.Overall this was a great experience and I will be scheduling again soon.DaveI have battled sciatica nearly 30 years and have seen dozens of massage therapists for treatment. After a recent flair up, I dropped by Elements Massage for pain relief. The friendly receptionist scheduled me for an appointment the …More

I have battled sciatica nearly 30 years and have seen dozens of massage therapists for treatment. After a recent flair up, I dropped by Elements Massage for pain relief. The friendly receptionist scheduled me for an appointment the following day.Jenny is a true professional and knew exactly how to proceed. Like a technician, she was able to diagnose and treat troubled spots. She made a lasting impression.Overall this was a great experience and I will be scheduling again soon.

Positive: Communication, Professionalism, QualityI had a pinch in my right shoulder blade for about three weeks, so I decided to treat myself and try getting a massage. Making that first appointment was best decision ever. After past experiences with other massage place, I was skeptical, but Elements is wonderful. No drama, just nice people and easy to understand what’s going on. I can’t say enough great things about Beth, she did an amazing job, very professional and very sweet. I didn’t expect my pain to be fully gone after one massage, but the next day I woke up and there was no more pain in my right shoulder blade. I was so happy, a million thank you’s to Beth and staff. Can’t wait for my next appointment :)I had a pinch in my right shoulder blade for about three weeks, so I decided to treat myself and try getting a massage. Making that first appointment was best decision ever. After past experiences with other massage place, I was skeptical, …More

I had a pinch in my right shoulder blade for about three weeks, so I decided to treat myself and try getting a massage. Making that first appointment was best decision ever. After past experiences with other massage place, I was skeptical, but Elements is wonderful. No drama, just nice people and easy to understand what’s going on. I can’t say enough great things about Beth, she did an amazing job, very professional and very sweet. I didn’t expect my pain to be fully gone after one massage, but the next day I woke up and there was no more pain in my right shoulder blade. I was so happy, a million thank you’s to Beth and staff. Can’t wait for my next appointment 🙂