Elements Massage

Critical: Communication, ProfessionalismWhere do I begin?…. I first tried to schedule a massage for myself on a day I had off from work about a month ago and they call me about 15 mins as I am in route to appointment to say they wanted to push back my massage an hour due to the person who was giving me a massage was still at her dental appointment. I had other appointments that day so I could not push it back to work around her schedule. I mean who schedules a dentist appointment when they know they have to be at work… She was not apologetic. It was like this was no big deal and the young girl was like these things happen we can reschedule you. So then I book a massage for my husband for his anniversary gift and he took off work to go to it and then as we are leaving to go to his appointment a young man calls to cancel his massage because he said the person called in sick. It was a Saturday and I am not sure if she was sick or hung over but either way enough is enough when you can’t even redeem your gift card to get a massage. Not everyone can reschedule easily and some people work for themselves and it is hard to make time to take off. I don’t know how people can maintain their jobs canceling appointments like they do. I called to ask the have the manager call me but still no phone call from her. This place is not ran on a professional level and their staff needs to be more reliable. What I also find is odd is that I called to confirm my husbands appointment the day before and the young girl who I spoke to ask me if we could push his appointment back and I was like no we are going out of town for our anniversary and have other things scheduled why do we need to push it back? She couldn’t give me an answer so she left appointment at the same time. Then the next day she is sick and can’t give the massage so I feel something was up and she didn’t want to get up early to do massage at 9:30am. Don’t waste your time here go to other places where customers are treated right. What a joke!!!!! Preston your manager/owner still hasn’t called me… Wonder if they will ever call?Where do I begin?…. I first tried to schedule a massage for myself on a day I had off from work about a month ago and they call me about 15 mins as I am in route to appointment to say they wanted to push back my massage an hour due to the …More

Where do I begin?…. I first tried to schedule a massage for myself on a day I had off from work about a month ago and they call me about 15 mins as I am in route to appointment to say they wanted to push back my massage an hour due to the person who was giving me a massage was still at her dental appointment. I had other appointments that day so I could not push it back to work around her schedule. I mean who schedules a dentist appointment when they know they have to be at work… She was not apologetic. It was like this was no big deal and the young girl was like these things happen we can reschedule you. So then I book a massage for my husband for his anniversary gift and he took off work to go to it and then as we are leaving to go to his appointment a young man calls to cancel his massage because he said the person called in sick. It was a Saturday and I am not sure if she was sick or hung over but either way enough is enough when you can’t even redeem your gift card to get a massage. Not everyone can reschedule easily and some people work for themselves and it is hard to make time to take off. I don’t know how people can maintain their jobs canceling appointments like they do. I called to ask the have the manager call me but still no phone call from her. This place is not ran on a professional level and their staff needs to be more reliable. What I also find is odd is that I called to confirm my husbands appointment the day before and the young girl who I spoke to ask me if we could push his appointment back and I was like no we are going out of town for our anniversary and have other things scheduled why do we need to push it back? She couldn’t give me an answer so she left appointment at the same time. Then the next day she is sick and can’t give the massage so I feel something was up and she didn’t want to get up early to do massage at 9:30am. Don’t waste your time here go to other places where customers are treated right. What a joke!!!!! Preston your manager/owner still hasn’t called me… Wonder if they will ever call?

Critical: QualityI had a massage at the College Station establishment roughly 2 weeks ago, booking was relatively simple, safety precautions explained and a confirmation was sent to my email. I booked a massage for myself and my partner at the same time, we arrived and were asked to fill out initial paperwork explaining why we were visiting and what areas we would like focused on. Both myself and my partner were called back at the same time and went into our respective rooms. Once in the room, I had a short consultation with my therapist and then he left so I could change. The massage started off well enough but I quickly realized that I was not getting the deep tissue massage I had requested, nor was my therapist focusing on the areas we had discussed. I also added that I would like aromatherapy added and there was no aromatherapy rendered. The majority of my therapists’ time was spent on my back, little to no time dedicated to my legs, no time on my shoulders or feet. My arms were inconsistently massaged (one focused on more than the other). All of a sudden he stopped, said thank you and walked out. The experience lasted about 40 minutes in total and I had booked 60, once out of the room I waited for my partner to return from his massage for 20 minutes. My therapist left to go home before my partner was even out of his room. I was left feeling incredibly underwhelmed and more stressed than relaxed. Additionally, I was enormously upset that I had spent $160 for the quality I received. The room ambiance was subpar, the music was so low that you could hear vehicles driving by, I would have gladly paid a little more for a better curated environment.I had a massage at the College Station establishment roughly 2 weeks ago, booking was relatively simple, safety precautions explained and a confirmation was sent to my email. I booked a massage for myself and my partner at the same time, we …More

I had a massage at the College Station establishment roughly 2 weeks ago, booking was relatively simple, safety precautions explained and a confirmation was sent to my email. I booked a massage for myself and my partner at the same time, we arrived and were asked to fill out initial paperwork explaining why we were visiting and what areas we would like focused on. Both myself and my partner were called back at the same time and went into our respective rooms. Once in the room, I had a short consultation with my therapist and then he left so I could change. The massage started off well enough but I quickly realized that I was not getting the deep tissue massage I had requested, nor was my therapist focusing on the areas we had discussed. I also added that I would like aromatherapy added and there was no aromatherapy rendered. The majority of my therapists’ time was spent on my back, little to no time dedicated to my legs, no time on my shoulders or feet. My arms were inconsistently massaged (one focused on more than the other). All of a sudden he stopped, said thank you and walked out. The experience lasted about 40 minutes in total and I had booked 60, once out of the room I waited for my partner to return from his massage for 20 minutes. My therapist left to go home before my partner was even out of his room. I was left feeling incredibly underwhelmed and more stressed than relaxed. Additionally, I was enormously upset that I had spent $160 for the quality I received. The room ambiance was subpar, the music was so low that you could hear vehicles driving by, I would have gladly paid a little more for a better curated environment.