Elements Massage

Critical: Professionalism, QualityAs I left, the receptionist said “next time we’ll make a note….” but there will not be a next time. Here’s why:1. I asked for a 60 minute full body swedish massage with extra attention to my neck area. (I specified this on paper, on the phone, and to my therapist). I GOT a 60 minute, extremely intense firm pressure neck and back rub. My therapist never massaged anything but my neck and back for 60 minutes.2. I was told on the phone I was getting a female therapist with a light touch for medium pressure. I GOT a male therapist (Phil) whose pressure was so firm and deep it was not relaxing. He never asked how the pressure was. I will say he did really relieve all the tension in my neck and would have done a great job if that’s what and who I had asked for. Because he did a good job getting out the knots, I increased this review fro 1 star to 2 stars. Otherwise it would be a 1.3. My friend (who went at the same time with a different therapist, Jen) described her therapist as very loud, clumsy,, and barely massaged most parts of her body just focusing on her back. Again, not what was requested at all.4. I asked for NO strong smelling solutions. At the end he slathered my back with a strong menthol rub that stung my eyes all the way home. I couldn’t wait to get in the shower.5. When I told the front desk that I didn’t get a full body massage, I was charged the same price and it wasn’t addressed…no discount, no voucher, no sorry…just “next time we’ll make a note that you want a female”. ??? There will not be a next time.I chose this place after calling 4 other places for an appt on a specific day. They were the only ones with an opening. I usually go to Maison Esthetique in Danvers, and will stick with that from now on, I highly recommend that if you are looking for a good spa treatment, you do the same! I’ve been to some very high end spas such as the Bellagio in Las Vegas, and the professionalism is worth the extra money and it’s worth waiting for an appointment. The way they speak to you, their gentle voices, their attention to detail, their attentiveness to your wants described on paper and in person, the quality of the treatment, etc. My friend and I will not be returning to Elements but hope they will be able to improve in the future.There are a few pros to the place…1. It’s cheap (but you get what you pay for)2. It’s clean.3. The front desk staff was friendly.4. They give you water.As I left, the receptionist said “next time we’ll make a note….” but there will not be a next time. Here’s why: …More

As I left, the receptionist said “next time we’ll make a note….” but there will not be a next time. Here’s why: