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East Heaven

In Spa

  4.8 – 418 reviews   • Spa

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A hidden gem of Northampton. We are a Japanese inspired spa, featuring hot tubs and and massage. Our private indoor and outdoor hot tub rooms, splendid array of massage treatments performed by skilled massage practitioners in a beautiful, relaxing environment will have you feeling like you are truly in heaven! Reservations recommended also available for consultation and logistical support in the purchase and installation of wooden or acrylic hot tubs, saunas and equipment.

East Heaven 01060

Services

Spa
Children
Ages 5 and under: Free		$20.00
Do I really get a ½ hour free tub on my birthday?
Yes! You can tub either indoors or outdoors, and you must show us your ID. The person who comes to tub with you must pay the regular one person price.
Do we have to wear bathing suits in the tubs?
All of our hot tub rooms are private, so clothing is optional. You have complete privacy once you are in the room, but not from each other. You may want to change into your bathing suit in our rest room before we bring you to your tub.
Do we need to bring anything in with us?
We provide you with towels, bathrobes, slippers, soap, shampoo, and hair dryers. There is plenty of water and juice available, or you can bring your own, as long as it is kept in a plastic container. We recommend drinking water throughout your tub time, and before and after your massage. We do not allow food, alcohol, glass containers, bubble bath, incense or candles.
Do you sell hot tubs?
Yes, we sell, and install custom Marquis Spas for your home. We can design and build anything you like including wooden tubs, patios, decks, fiberglass or acrylic spas, and saunas. If you are interested in a consultation about your own hot tub, please call our front desk at 413-587-0000.
Get free Hot Tub on your birthday! (with valid ID)
Free indoor or outdoor tub for the birthday person. Not applicable to Ofuro Room.
How clean is your water?
Every tub is drained and refilled with pure, filtered water every 12 minutes. We use a state-of-the-art computer purification system to monitor water quality millisecond by millisecond and make adjustments to both the pH and disinfectant levels. Bromine is used, rather than chlorine and it is much more gentle on your skin and hair. We use non-chemical purification in the form of corona discharge ozone generators. Our water is always crystal clear and pure enough to drink.
How hot is the water?
Our water stays at a temperature of 104 degrees.
I lost my gift certificate, can I still use it?
Unfortunately, we can not re-issue lost gift certificates.
I’m coming in for a couples tub and massage. How long should I expect to be there?
We ask that you arrive just a few minutes early for your reservation. We book all couples packages with 15 minutes in between the tub and massage for you to relax and get water. If your tub is for ½ an hour, and your massage is for 1 hour, please plan to be here for at least 2 hours.
If I am pregnant is it safe for me to use the hot tubs, or receive a massage?
It is always best to check with your physician before using the hot tubs or receiving massage if you are pregnant. Generally, massage is helpful, but hot tubs are discouraged. We do have massage therapists who are certified to give pregnancy massage, and it can be very relaxing and therapeutic for the mother-to-be! But please, check with your doctor first.
My gift certificate has restrictions, when can I use it?
Some of our gift certificates or coupons may have restrictions regarding the time or day you can redeem them. Please read it carefully to be sure you have read all restrictions before making your reservations. Gift certificates are never restricted during the weekdays, unless it is a holiday.
Private Indoor Tubs$42.50
Private Outdoor Tubs$47.50
Students, public school teachers, military, fire, EMS and VA Hospital employees (with valid ID) get 30% off any tub rental Sunday – Thursday
What are the benefits of hydrotherapy?
Hot and cold water has been used for centuries for health and beauty. Benefits from regular use of hot tubs are lowered blood pressure, stress and tension relief, increased circulation. Many people claim Arthritis relief due to the increased circulation. Please remember to ask your physician if hot tub usage is right for you.
What are the benefits of massage?
Massage and bodywork help the body in various ways, our favorite reasons to receive regular massage are: stress relief, relaxation, improved circulation and mobility, addressing issues of chronic pain, and increased energy. We can answer your specific questions about massage and it’s benefits for you.
What is your cancellation policy?
We require a 6 hour cancellation time for all tub and massage reservations. For all tub reservations on Friday and Saturday after 6pm, we ask that you call to cancel or change your reservation by 6pm. You will need a credit card to hold the reservation when you call, but you are welcome to pay however you like when you arrive. We do not charge the credit card unless you do not show up for your reservation, or give us 6 hours notice. Please note that we are open late for cancellations of appointments before 3pm the following day.
Where should I park?
We do not have a designated parking lot, but you can find parking at the metered spaces on the street, or in the evening, across the street in the Smith college parking garage. Parking meters run Monday-Saturday from 8 am- 6pm. Sunday and most holidays are free.
Why can’t I bring alcohol?
Hot tubs lower your blood pressure and act as a vasodilator, alcohol also lowers your blood pressure and impairs judgment. It is very dangerous, and also illegal to drink and take a hot tub. Mixing the two may result in fainting, loss of consciousness possibly resulting in injury or death. We promote wellness and health, so we prohibit alcohol in the building, and drinking before you take a hot tub.
Will my gift certificate expire?
None of our gift certificate ever expire, although we do put a date on the back so that we know when the gift certificate was sold. Some of our gift certificates have restrictions on them, so please read it carefully before making a reservation.
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Address and Contact Information

Address: 33 West St, Northampton, MA 01060

Phone: (413) 587-0000

Website: http://eastheaven.com/

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Reviews

Rebecca Morgan
I miss this place so dearly! I’d always go on my birthday when they’d have half off tubs. It was something to look forward to in the dead cold of March. Come back soon!!
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Angie O’Connor
Relaxing atmosphere, friendly service. Hot tubs are clean and relaxing. Massage services are amazing. Staff offers water throughout your stay as hot tub and massages can be dehydrating. I could have sat by the fire in the lobby for the rest of the day after the Blissful Hour!
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Bevan Brunelle
East Heaven is incredible. We booked a 30-minute outdoor tub for my friend’s birthday. There is free admission on your birthday but your guests will still pay their portion. It’s $30 per person for 30 minutes in an outdoor tub. The outdoor tubs make you feel like your in a mountain vacation town. The wooden tubs really make the place special. On this particular day, it was snowing and we had a great time soaking, chatting and laughing as the snow fell on us. After, we headed to Osaka for birthday lunch. It was a delightful snowday birthday celebration! Make a reservation in advance and check it out on your birthday. You cannot go alone though so bring along friends or a special someone.
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Crystal
Beautiful and clean spa time. The attendants were so nice and the view from the outdoor tub was beautiful. I cant wait to go again.
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S Yuki
It is unforgettable and I will go back. The waiter is very polite, clean, and private. My baby and I spent a pleasant holiday here.
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Camille Clark
Worth the price. The tubs were so relaxing. Had an amazing experience. I wish there was another location in eastern Massachusetts!
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Nick Tackett
This place is amazing! The water is clean, the service is outstanding! They were kind and accommodating, the rooms are big able to fit a group and perfect for just a couple’s day or night out!
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Laura Scrimgeour
We found Heaven!!! Nothing like a traditional Japanese tub outdoors in the winter. Absolutely loved it!
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Nick Swan
Amazing. I love coming here to sit in the wooden barrel style tubs, look up at the sky, and disassociate. This place has great and friendly staff and is always a good choice for some tension release after a stressful week. I hope they can recover quickly from their recent fire because I miss being in a hot tub outdoors.
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mutualexcrement
What an amazing experience! We have never done anything like this before but we will absolutely be doing it again. The tubs are extremely clean and they feel so good just soaking in them. We did the blissful hour – half hour tub, half hour massage. The massage was also excellent, James did a great job on me, I felt so relaxed for the rest of the week and even just thinking about it now makes me feel good! We can’t wait to afford to go back!
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