Dog Shack

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueMy Dogs were real badly matted and had bad attitudes.The groomer managed to cut them anyway. She did a excellent job. I highly recommend them!Services: Manicure, Hairstyling

My Dogs were real badly matted and had bad attitudes.The groomer managed to cut them anyway. She did a excellent job. I highly recommend them! Manicure, Hairstyling

Critical: ProfessionalismTook my babies here to get groomed, and I really wish I hadn’t. It’s sad when a “professional” can’t follow very simple instructions. Not only were the instructions not followed, she did the complete opposite of what was asked. I’m an understanding person, and I get that mistakes happen, but how those mistakes are dealt with is what matters to me at that point. A simple “I’m sorry” would have gone a long way. Instead, the response I got was “well it’s done now, nothing I can do, it will grow back”. She then proceeded to tell me she worked me in, making it feel like I was an inconvenience. I never asked her to work me in, that was her choice. To make matters worse, this is before Christmas, and my dog doesn’t even look like my dog. I’m certainly glad I could spend $90 on two small dogs to get a bath and brush and asked for one to get a slight trim to clean up around her eyes and beard. I guess the trim was asking too much, so instead my baby got her entire little beard shaved off . So, if you enjoy a groomer that’s extremely unprofessional, has a condescending tone when you voice your concerns about the groom, won’t take any responsibility or apologize, and if you want your dog to look entirely different than what you requested, then the Dog Shack in Lillian is the place for you! Took my babies here to get groomed, and I really wish I hadn’t. It’s sad when a “professional” can’t follow very simple instructions. Not only were the instructions not followed, she did the complete opposite of what was asked. I’m an …More

Took my babies here to get groomed, and I really wish I hadn’t. It’s sad when a “professional” can’t follow very simple instructions. Not only were the instructions not followed, she did the complete opposite of what was asked. I’m an understanding person, and I get that mistakes happen, but how those mistakes are dealt with is what matters to me at that point. A simple “I’m sorry” would have gone a long way. Instead, the response I got was “well it’s done now, nothing I can do, it will grow back”. She then proceeded to tell me she worked me in, making it feel like I was an inconvenience. I never asked her to work me in, that was her choice. To make matters worse, this is before Christmas, and my dog doesn’t even look like my dog. I’m certainly glad I could spend $90 on two small dogs to get a bath and brush and asked for one to get a slight trim to clean up around her eyes and beard. I guess the trim was asking too much, so instead my baby got her entire little beard shaved off . So, if you enjoy a groomer that’s extremely unprofessional, has a condescending tone when you voice your concerns about the groom, won’t take any responsibility or apologize, and if you want your dog to look entirely different than what you requested, then the Dog Shack in Lillian is the place for you!