Critical: Professionalism, Quality, ValueI noticed that my review from a few years ago disappeared, so I am re-uploading my review.It all started when I scheduled my appointment and explained to the woman on the phone what I wanted, and she said that they would be able to do it.When I showed up to my appointment, I showed the hair stylist my reference photo, after inspecting my hair, she said that we would be able to do it.Once she finished my hair, I looked in the mirror and I was shocked. It looked nothing like my reference photo. I explained to her that I did NOT want highlights, I wanted my hair to look as close to the reference photo as possible.She refused to fix my hair and she said that it would take at LEAST 3-4 more sessions to go fully blonde. I thought this was ridiculous because I had healthy virgin hair and it lifted to a light blonde perfectly.No one told me that I would have to do at least 3-4 sessions when I booked the appointment, and the stylist did not tell me before we started that it would take multiple sessions. If I had known that, I wouldn’t have gone to this salon.The session totaled $148 and an unknown charge of $10. If I had followed her advice, and had 4 sessions total, it would’ve been at least $600.When I emailed the owner of the store, she was extremely rude and dismissed any chance of getting a refund OR getting my hair fixed. On my original review, the salon responded saying that “it was my fault.”Not only did I waste my money at this salon, but I had to have my hair fixed by another salon. Not only was I was left with unnecessary hair damage, but I had also spent over $300 at both salons. The second salon charged $70 to fix it, along with a hair treatment for damage.After doing a test strand at the other salon, the stylist said that there was no logical reason to do multiple sessions.Services: Hair coloring, HaircutI noticed that my review from a few years ago disappeared, so I am re-uploading my review.It all started when I scheduled my appointment and explained to the woman on the …More
I noticed that my review from a few years ago disappeared, so I am re-uploading my review.