Diva Nail Spa

Critical: Professionalism, Quality, ValueAlthough this place is overpriced I have been coming here for some time bc it is convenient to my home. I came in on Saturday 2/15 and it took 3 hours to get a pedicure and fill. I paid a pricey additional 15.00 to get the gel polish (which i typically do) because I dont like chipped polish. 4 days later (2/19)the polish was chipping. I came in today 2/20 and asked if I could get the nail fixed and David rudely said i would have to wait in line. I stated that I had already waited 3 hrs on Saturday and to fix one nail that they messed up should not require me to wait. He and his snarky wife both said there are 3 people in front of you and you have to wait. So rude and unprofessional. They barely even made eye contact with me and it was as if they didnt care..They both have no sense of customer service whatsoever. I will never go back and I suggest if you are looking for quality work, quality customer service, and reasonable price..not to go here either.Added: If you read the response they still dont get it. Unlike all the others that were waiting, i was getting a nail FIXED, REPAIRED not a full new service and since i had to take time out of my schedule to come back in and have them REDO something that should have been done correctly the FIRST time it is unreasonable to expect me to wait another 3 hours to get a 15 minute repolish done. You can tell by their response to my complaint and to all the complaints by others that they are rude and unprofessional and have no clue about customer service..My point has been proven..there are nail shops on every corner..Choose WiselyAlthough this place is overpriced I have been coming here for some time bc it is convenient to my home. I came in on Saturday 2/15 and it took 3 hours to get a pedicure and fill. I paid a pricey additional 15.00 to get the gel polish (which …More

Although this place is overpriced I have been coming here for some time bc it is convenient to my home. I came in on Saturday 2/15 and it took 3 hours to get a pedicure and fill. I paid a pricey additional 15.00 to get the gel polish (which i typically do) because I dont like chipped polish. 4 days later (2/19)the polish was chipping. I came in today 2/20 and asked if I could get the nail fixed and David rudely said i would have to wait in line. I stated that I had already waited 3 hrs on Saturday and to fix one nail that they messed up should not require me to wait. He and his snarky wife both said there are 3 people in front of you and you have to wait. So rude and unprofessional. They barely even made eye contact with me and it was as if they didnt care..They both have no sense of customer service whatsoever. I will never go back and I suggest if you are looking for quality work, quality customer service, and reasonable price..not to go here either.

Critical: Professionalism, QualityI went in for a cut down. She insisted that I change my polish as well so I said sure. At the end of the service I look at my nails. They are at least a half inch thick, all nails are different shapes and sizes. My polish is lumpy and transported in some places. She tells me the total after I tell her I’m extremely upset about not happy with my nails & I’m willing to pay $18 instead of the $25. She then proceeds to lock me inside the facility and call a man to come “handle me”. I then called Raleigh police department because at that point I was terrified for my life and wellbeing. I will never ever go back there & if you are an African American, I’d advise you not to either.Service: Acrylic nailsI went in for a cut down. She insisted that I change my polish as well so I said sure. At the end of the service I look at my nails. They are at least a half inch thick, all nails are different shapes and sizes. My polish is lumpy and …More

I went in for a cut down. She insisted that I change my polish as well so I said sure. At the end of the service I look at my nails. They are at least a half inch thick, all nails are different shapes and sizes. My polish is lumpy and transported in some places. She tells me the total after I tell her I’m extremely upset about not happy with my nails & I’m willing to pay $18 instead of the $25. She then proceeds to lock me inside the facility and call a man to come “handle me”. I then called Raleigh police department because at that point I was terrified for my life and wellbeing. I will never ever go back there & if you are an African American, I’d advise you not to either.

Critical: Professionalism, Quality, ValueBefore I even sat down in the chair for my fill in I ASKED could they do the design I wanted. The first one must’ve been a little too complicated because she just looked at it with a confused look, so I went with something a little more simple but cute…& she said yes I can do that. While getting my nails done I had to remind her TWICE of the design I wanted as she acted like she had forgotten what I asked before I even sat down. Well, long story short, I ended up leaving the salon not satisfied with ANY designs and paying full price for a fill in with gel polish. I didn’t want to argue so I just paid and left. The fact that she thought she was going to scribble on my nails and I was going to pay extra $7 for just doesn’t sit right with me. She didn’t even offer to change to something else since i didn’t like her free hand design, she just wiped it off and sent me on my way like, “oh well”. It’s hard to find a nail salon around here who genuinely cares about their customers!Before I even sat down in the chair for my fill in I ASKED could they do the design I wanted. The first one must’ve been a little too complicated because she just looked at it with a confused look, so I went with something a little more …More

Before I even sat down in the chair for my fill in I ASKED could they do the design I wanted. The first one must’ve been a little too complicated because she just looked at it with a confused look, so I went with something a little more simple but cute…& she said yes I can do that. While getting my nails done I had to remind her TWICE of the design I wanted as she acted like she had forgotten what I asked before I even sat down. Well, long story short, I ended up leaving the salon not satisfied with ANY designs and paying full price for a fill in with gel polish. I didn’t want to argue so I just paid and left. The fact that she thought she was going to scribble on my nails and I was going to pay extra $7 for just doesn’t sit right with me. She didn’t even offer to change to something else since i didn’t like her free hand design, she just wiped it off and sent me on my way like, “oh well”. It’s hard to find a nail salon around here who genuinely cares about their customers!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI was on this side of town for business, and stumbled across this establishment. This is an appointment ONLY salon, but I “walked in,” and they serviced me right away! Very pleasant and peaceful atmosphere, not to mention the CLEANLINESS of the ENTIRE salon. The nail tech that was assigned to me was absolutely amazing. She was very gentle and friendly, and she took very good care of me. I will be back at this spot for my next pedicure, it was worth the $30 spent. ♥️Service: PedicureI was on this side of town for business, and stumbled across this establishment. This is an appointment ONLY salon, but I “walked in,” and they serviced me right away! Very pleasant and peaceful atmosphere, not to mention the CLEANLINESS of …More

I was on this side of town for business, and stumbled across this establishment. This is an appointment ONLY salon, but I “walked in,” and they serviced me right away! Very pleasant and peaceful atmosphere, not to mention the CLEANLINESS of the ENTIRE salon. The nail tech that was assigned to me was absolutely amazing. She was very gentle and friendly, and she took very good care of me. I will be back at this spot for my next pedicure, it was worth the $30 spent. ♥️

Critical: ProfessionalismI went there on yesterday to get a fill in. I called in advanced and was told to come on. The young lady that did my nails was rude and very ruff with my hands. I ask to get nail art on my hand and she told me no that it was by appointment only. I told her that I was called and was told to come on in. She said that she could not do it because they were short staffed. Needless to say after she did my nails she sat there scrolling on her cellphone while I got my toes done. So for at least 45 minutes she did not have a client and refused to provide excellent customer service. I will not ever return there again!!!!!Service: Acrylic nailsI went there on yesterday to get a fill in. I called in advanced and was told to come on. The young lady that did my nails was rude and very ruff with my hands. I ask to get nail art on my hand and she told me no that it was by appointment …More

I went there on yesterday to get a fill in. I called in advanced and was told to come on. The young lady that did my nails was rude and very ruff with my hands. I ask to get nail art on my hand and she told me no that it was by appointment only. I told her that I was called and was told to come on in. She said that she could not do it because they were short staffed. Needless to say after she did my nails she sat there scrolling on her cellphone while I got my toes done. So for at least 45 minutes she did not have a client and refused to provide excellent customer service. I will not ever return there again!!!!!

Critical: ProfessionalismNEVER IN MY LIFE!!! THE WORST EXPERIENCE EVER!!!! I’ve been a regular customer for about a year and was treated so poorly by the young technician Lynn on valentines’ weekend. I paid $90.00 plus gave her a $10.00 tip for what I thought was a beautiful job. I purchased a glitter design for two nails costing $10.00 per nail and the glitter came off the next day. I contacted Lynn and told her about my nails, and she ask that I come to the salon. The moment I got there she approached with rudeness and defense. Stating that I messed up my own nails and if it happens again that she wouldn’t fix it. She even had the audacity to say that she saw bite marks on my nails…really…bite marks??? I tried keeping my composure and asked that she please respect me and how I didn’t deserve to be treated as such. And especially being a regular customer. I was very annoyed, but never once did I raise my voice. However, I was so confused and humiliated. Trying to stay calm, I mentioned that I think the glitter may have come off because there wasn’t a sealant. She nastily said that a sealant or topcoat would make my nail look like a “big glob” and she’s not supposed to put on a sealant. She also said that I needed to stay under the gel light for 90 seconds per hand. Well, she only placed me under the light for 54 seconds and then said that she had placed my hands under the light for what she says (90 seconds 2 times). She lied directly to my face and told me to never come back, all because I questioned her. WOW!!!! Then the male technician next to her yelled with her and told me to get out! Get out???? Please tell me what I did to be attacked. Her mistake and I became the issue and she now the victim. How Interesting!!!! Well guess what I went home put on a topcoat for sealant and the glitter stayed on as it was supposed to in the first place. Something that she should have done to avoid me having to return to the salon for correction. Lynn appears to know what she is doing, but obviously is an amateur at nails trying to make a name for herself at the salon. I am an African American professional in my fifties, and she appears to be no older than 20 years old, if that. What this incident showed me is this salon as well as other businesses of the same race have a history of treating African Americans with disrespect in our own communities but they have no problem taking our money. This salon DOES NOT deserve our money.Being that I cannot respond to Diva Nails reply, I’ll respond here:Please review the entire footage. YOUR staff yelled at me. Like I said, never raising my voice while Lynn verbally attacked me. What you saw on the tape is me responding to her after she yelled for me to never come back! But of course you didn’t see that.Thank you for acknowledging that you were informed that top coat should not be placed on matte finish. This clearly defines that Lynn knowingly applied the glitter, charged me $20 for a design that would not stay in place. However, accused and demeaned me by stating that I destroyed my own nails. Prior to applying the glitter to matte finish, Diva Nail should express as an option for clients to pursue or not. Meanwhile, as an fyi, top coat sealant did not change the look of the matte color because the gliiter completely covered the matte finish.Lastly, being that your clientele is predominantly African American and is primarily your source of income, I’m just asking that you please respect those of us who are respectful. I’m very aware of others in the community that were privy to negative experiences with your salon; however did not take time to offer a review. Again, I DID NOT deserve such treatment and believe that an apology for Lynn’s mistake would’ve been nice.Services: Pedicure, ManicureNEVER IN MY LIFE!!! THE WORST EXPERIENCE EVER!!!! I’ve been a regular customer for about a year and was treated so poorly by the young technician Lynn on valentines’ weekend. I paid $90.00 plus gave her a $10.00 tip for what I thought was a …More

NEVER IN MY LIFE!!! THE WORST EXPERIENCE EVER!!!! I’ve been a regular customer for about a year and was treated so poorly by the young technician Lynn on valentines’ weekend. I paid $90.00 plus gave her a $10.00 tip for what I thought was a beautiful job. I purchased a glitter design for two nails costing $10.00 per nail and the glitter came off the next day. I contacted Lynn and told her about my nails, and she ask that I come to the salon. The moment I got there she approached with rudeness and defense. Stating that I messed up my own nails and if it happens again that she wouldn’t fix it. She even had the audacity to say that she saw bite marks on my nails…really…bite marks??? I tried keeping my composure and asked that she please respect me and how I didn’t deserve to be treated as such. And especially being a regular customer. I was very annoyed, but never once did I raise my voice. However, I was so confused and humiliated. Trying to stay calm, I mentioned that I think the glitter may have come off because there wasn’t a sealant. She nastily said that a sealant or topcoat would make my nail look like a “big glob” and she’s not supposed to put on a sealant. She also said that I needed to stay under the gel light for 90 seconds per hand. Well, she only placed me under the light for 54 seconds and then said that she had placed my hands under the light for what she says (90 seconds 2 times). She lied directly to my face and told me to never come back, all because I questioned her. WOW!!!! Then the male technician next to her yelled with her and told me to get out! Get out???? Please tell me what I did to be attacked. Her mistake and I became the issue and she now the victim. How Interesting!!!! Well guess what I went home put on a topcoat for sealant and the glitter stayed on as it was supposed to in the first place. Something that she should have done to avoid me having to return to the salon for correction. Lynn appears to know what she is doing, but obviously is an amateur at nails trying to make a name for herself at the salon. I am an African American professional in my fifties, and she appears to be no older than 20 years old, if that. What this incident showed me is this salon as well as other businesses of the same race have a history of treating African Americans with disrespect in our own communities but they have no problem taking our money. This salon DOES NOT deserve our money.