Deerbrook Nails

Critical: Professionalism, QualityWhat I wanted vs what I got. This was my first time at this salon and the experience was horrible. The workers were very unprofessional. I was charged $45 to take off acrylic nails and have this acrylic set on my toes. They did not give me a normal pedicure treatment (sit in water, massage, and clean feet).They didn’t even clean the dirt from my toes as you can see from the clear acrylic. This was not the color or style I wanted at all. I had to explain myself 5 times for them to understand even after showing them the picture of what I wanted. Worst nail experience ever!Services: Pedicure, Acrylic nailsWhat I wanted vs what I got. This was my first time at this salon and the experience was horrible. The workers were very unprofessional. I was charged $45 to take off acrylic nails and have this acrylic set on my toes. They did not give me …More

What I wanted vs what I got. This was my first time at this salon and the experience was horrible. The workers were very unprofessional. I was charged $45 to take off acrylic nails and have this acrylic set on my toes. They did not give me a normal pedicure treatment (sit in water, massage, and clean feet).They didn’t even clean the dirt from my toes as you can see from the clear acrylic. This was not the color or style I wanted at all. I had to explain myself 5 times for them to understand even after showing them the picture of what I wanted. Worst nail experience ever!

Critical: Professionalism, QualityI came twice just to see if the service was really that bad and not just the techs I had. The lady who did my eyebrows over plucked them for one and she kept waxing under the same eyebrow which resulted in me having a scab on my face! I felt as if they were extremely prejudiced because I’ve NEVER had to pay before my services were even finished. My nails look like my one year old niece did them. My pedicure was absolutely terrible and rushed. $70 gone down the drain but I had to leave my review to warn others.Services: Waxing, Pedicure, Acrylic nailsI came twice just to see if the service was really that bad and not just the techs I had. The lady who did my eyebrows over plucked them for one and she kept waxing under the same eyebrow which resulted in me having a scab on my face! I …More

I came twice just to see if the service was really that bad and not just the techs I had. The lady who did my eyebrows over plucked them for one and she kept waxing under the same eyebrow which resulted in me having a scab on my face! I felt as if they were extremely prejudiced because I’ve NEVER had to pay before my services were even finished. My nails look like my one year old niece did them. My pedicure was absolutely terrible and rushed. $70 gone down the drain but I had to leave my review to warn others.

Critical: Cleanliness, Professionalism, QualityOn today 12/17/21 my daughter treated me to a full set and pedicure. Everything started out great, I mean between being patient while the main lady bounced between customers. Normally this wouldn’t be an issue for me. I sat patiently as she would stop doing my nails to do whatever else. After 1.5 hours my nails were in even and messy. I asked her to redo the jeweled nails because they were unevenly acrylic. She got so irritated at my request that she ripped the nails off cut my nail bed in my both nails. The left bled for 10 mins she still attempts to put new jewels on it. While BLEEDING!!!! At this point I am crying, telling her the first order of customer service is empathy or understanding, to take a moment to listen. She refused, she argued me down. No one in the job wanted to fix my nails, and I was disgruntled or aggressive (they love to say it’s us). She refused a refund she refused to redo my nails. After no resolve and many tears now, I decide to leave. My daughter irritated and requesting her money back. Again she refused. You cut me 2 times and show no remorse, no concern and can’t give my money back?!?! Ok bet!Thank you to the gentleman customer who reimbursed my child and gave me a birthday gift. Thank you sir!Services: Pedicure, Manicure, Acrylic nailsOn today 12/17/21 my daughter treated me to a full set and pedicure. Everything started out great, I mean between being patient while the main lady bounced between customers. Normally this wouldn’t be an issue for me. I sat patiently as …More

On today 12/17/21 my daughter treated me to a full set and pedicure. Everything started out great, I mean between being patient while the main lady bounced between customers. Normally this wouldn’t be an issue for me. I sat patiently as she would stop doing my nails to do whatever else. After 1.5 hours my nails were in even and messy. I asked her to redo the jeweled nails because they were unevenly acrylic. She got so irritated at my request that she ripped the nails off cut my nail bed in my both nails. The left bled for 10 mins she still attempts to put new jewels on it. While BLEEDING!!!! At this point I am crying, telling her the first order of customer service is empathy or understanding, to take a moment to listen. She refused, she argued me down. No one in the job wanted to fix my nails, and I was disgruntled or aggressive (they love to say it’s us). She refused a refund she refused to redo my nails. After no resolve and many tears now, I decide to leave. My daughter irritated and requesting her money back. Again she refused. You cut me 2 times and show no remorse, no concern and can’t give my money back?!?! Ok bet!