Critical: ProfessionalismI wanted to love this place but, I feel wronged. I had an appointment on Jan. 25th for a full highlight, haircut, toner and style for $215. On March 10th my appointment was for a partial highlight, hair cut, style and toner for a total of $205. BUT I did not receive the hair cut. In my head I thought it was just a scheduling issue. No big deal – moving on because this isn’t that big of an issue. The problem lies in the fact I was charged for the hair cut. Also, I found it crazy that the difference in price between the two appointments was only $10. I did find out the stylist has a $5 increase per service in the time being. Still, not the issue. The issue is I was charged for something I did not receive and was not caught by anyone. I had to call and get detailed receipts to find out why. When the issue was discovered, charged for a haircut I did not receive, a refund, or credit of $15 was offered. But, if I booked a hair cut, with style it would cost $49. Please note “style” is just blow drying my hair because it was not styled at all with flat iron or curling iron (the service name is misleading in my opinion, still not the issue). Apparently, I received the “style” with my partial highlights, which I was told cost $25; so the math does not add up. Not to mention the fact that I did not receive the style and haircut together was not my fault. Long story short: received $15 back but, would be expected to pay $49 if I just booked the service I already paid for at another time. If you want good stylist with customer service, maybe not your place. ABSOLUTLY GET A RECEIPT. Oh, and I was asked to come 45 mins early, so I could get out of there sooner – good gestured that backfired because when I arrived I had to stand in the lobby for close to 20 mins waiting for the stylist who did not have another client. Irritating because I had to leave work early for to make the new time.I wanted to love this place but, I feel wronged. I had an appointment on Jan. 25th for a full highlight, haircut, toner and style for $215. On March 10th my appointment was for a partial highlight, hair cut, style and toner for a total of …More
I wanted to love this place but, I feel wronged. I had an appointment on Jan. 25th for a full highlight, haircut, toner and style for $215. On March 10th my appointment was for a partial highlight, hair cut, style and toner for a total of $205. BUT I did not receive the hair cut. In my head I thought it was just a scheduling issue. No big deal – moving on because this isn’t that big of an issue. The problem lies in the fact I was charged for the hair cut. Also, I found it crazy that the difference in price between the two appointments was only $10. I did find out the stylist has a $5 increase per service in the time being. Still, not the issue. The issue is I was charged for something I did not receive and was not caught by anyone. I had to call and get detailed receipts to find out why. When the issue was discovered, charged for a haircut I did not receive, a refund, or credit of $15 was offered. But, if I booked a hair cut, with style it would cost $49. Please note “style” is just blow drying my hair because it was not styled at all with flat iron or curling iron (the service name is misleading in my opinion, still not the issue). Apparently, I received the “style” with my partial highlights, which I was told cost $25; so the math does not add up. Not to mention the fact that I did not receive the style and haircut together was not my fault. Long story short: received $15 back but, would be expected to pay $49 if I just booked the service I already paid for at another time. If you want good stylist with customer service, maybe not your place. ABSOLUTLY GET A RECEIPT. Oh, and I was asked to come 45 mins early, so I could get out of there sooner – good gestured that backfired because when I arrived I had to stand in the lobby for close to 20 mins waiting for the stylist who did not have another client. Irritating because I had to leave work early for to make the new time.