Cynthia K Salon

Critical: Professionalism, Quality, ValueDefinitely read before booking an appointment here. I had high hopes and thought I was going to be treating my mother, bridesmaid, and myself to an upscale salon on my wedding day. Attached are pictures of the day. I did not get a picture of the final style Cynthia did for me but just know it was awful!This hair salon is absolute GARBAGE and I would not recommend going there for any hair services. They DO NOT take plastic, only Venmo, cash, or check. The owner of the salon Cynthia or Cindy not only burnt my face with a curling iron (and replied oh it wasn’t that hot) is poor at communication, unprofessional, unorganized, rude, passive aggressive. I do not believe that anyone in that salon is an internationally trained stylist. Cynthia the owner nor anyone in that salon know how to do bridal services, even though their website says they do they DO NOT. This salon is located on Newbury St. in Boston, probably the most high-end street in downtown Boston, so one would assume that you would be treating yourself by booking an appointment at this salon.I recently had a small intimate wedding Oct. 30 2021 in Boston MA. I booked 3 appointments one for myself, my mother, and my bridesmaid back in June 2021. In August 2021 I sent pictures of hair styles for the wedding, I also sent two pictures one of myself and the other of my bridesmaids hair so that way the stylists assigned to us Cynthia/Cindy (owner of salon) & Maria would know what we had going on as far as hair goes. I did not book a trial because I the bride was just looking for a fish tail braid, or a voluptuous side braid and my bridesmaid, mother live out of state, and the hairstyles they were looking to get where nothing out of the ordinary a simple down curled with some twist in hair and a low bun.There are a lot of details in between Oct.20 the day I confirmed my appts. and wedding day Oct. 30, long story short, I was told the braid I wanted could not be done it didn’t match my dress and that if I wanted it done I needed to purchase hair, so I settled for an updo that could be done. That was where I thought we left it and that’s what I thought was going to be performed.So, as she started to prepare my hair for the up do, she had Darlene her assistant I assume standing beside her helping her. Darlene first did the little side braid in my hair and then Cynthia destroyed the up do from there. I wish I had a picture of her finished style however I do not. After about crying in the salon chair, and losing my mind, I told Cynthia to please work on my mother’s hair I needed to go outside and get some fresh air and to calm down because I was about to lose it on that woman. So, after I went outside Darlene the assistant came down to talk me off a ledge because I was seconds away from being very ruthless towards Cynthia. I agreed to go back upstairs and let Darlene put the fish tail braid in my hair like I had originally wanted from the get-go. After Cynthia was finished with my mother’s hair which also was horribly done and Maria the other stylist who my bridesmaid hair was done by (also a awful job) I paid the bill of $400. We walked out and left. Before I got back to my hotel to meet the makeup artist I booked to do my make up I received multiple phone calls, one text message and two voicemails (which were BEYOND unprofessional) from Cynthia K salon telling me that I did not pay Maria the stylist who did my bridesmaid “up-do” (which was a down hair style)and that she is an independent stylist and needs to be paid for her services. How their stylist at the salon get paid is not my issue and that is something that the salon should have figured out. I paid $400 for three awful bridal service hair styles. (2) of the $150 went to Cynthia herself and so the remaining $100 should have went to her stylist Maria.Needless to say my mother took out her up-do, my bridesmaid re did some of her twist and hair, and I had the make up artist I booked fix my fish tail braid that was NOT DONE by CYNTHIA herself.Services: Hairstyling, Braids, Twist braids, UpdosDefinitely read before booking an appointment here. I had high hopes and thought I was going to be treating my mother, bridesmaid, and myself to an upscale salon on my wedding day. Attached are pictures of the day. I did not get a picture …More

Definitely read before booking an appointment here. I had high hopes and thought I was going to be treating my mother, bridesmaid, and myself to an upscale salon on my wedding day. Attached are pictures of the day. I did not get a picture of the final style Cynthia did for me but just know it was awful!

Positive: Cleanliness, Professionalism, Quality, ValueI had a terrible experience at another salon and had major damage to my hair. Cynthia was so kind and so helpful. I had an amazing deep conditioning treatment with an incredible scalp massage that felt amazing and it made my hair look and feel so much better. Cynthia was so great about giving me suggestions on how to get my hair back into good condition and everyone in the salon was so kind and friendly. So reasonably priced for the quality. I will definitely be back.I had a terrible experience at another salon and had major damage to my hair. Cynthia was so kind and so helpful. I had an amazing deep conditioning treatment with an incredible scalp massage that felt amazing and it made my hair look and …More

I had a terrible experience at another salon and had major damage to my hair. Cynthia was so kind and so helpful. I had an amazing deep conditioning treatment with an incredible scalp massage that felt amazing and it made my hair look and feel so much better. Cynthia was so great about giving me suggestions on how to get my hair back into good condition and everyone in the salon was so kind and friendly. So reasonably priced for the quality. I will definitely be back.