Cre8tions

Critical: Professionalism, PunctualityLet me just begin by saying, the address listed here is incorrect. The place is actually a house on a regular street that was transformed into a salon. I had to call once I pulled up to ensure I was at the correct location because It didn’t look like a typical place of business on the outside.I made an appointment from the link on their Instagram page where your not allowed to choose your own nail tech as a first time customer. One is randomly assigned and you have no idea who they will be until you arrive. The nail tech I was given was a quite rude and standoff-ish.He was at least 15 mins late for the appointment and didn’t apologize for being late or even greet me when he walked in. First thing he said to me was “you waiting for me?” Meanwhile this was my first time at the salon and I didn’t even know who he was. I asked him to freestyle my designs since I was going on vacation and didn’t know exactly what I wanted which he rudely told me he didn’t freestyle. I then showed him an idea of what I wanted from the Cr8ations IG page and he told me that wasn’t his work with an attitude once again.I then asked to see some of his work so I could choose something. He told me to pull out my phone again and go on his IG page to look. Not to mention after just one week, one of my nails are already broken and a crystal fell off. I tried to support this salon since it’s Black owned but the customer service is awful! My nails looked nice when the nails tech was finished but as I said earlier, one broke within a week. Had the customer service and professionalism been better I would’ve brushed the nail break — off and returned for a repair but I don’t think I’ll be returning due to such poor customer service. I didn’t feel welcomed or comfortable at all. Treat your new customers better in order to gain consistent clientele. Going to the salon is more than just a service, it’s an experience. Make it a fun, polite and positive one and you’ll have loyal tipping clients forever!Let me just begin by saying, the address listed here is incorrect. The place is actually a house on a regular street that was transformed into a salon. I had to call once I pulled up to ensure I was at the correct location because It didn’t …More

Let me just begin by saying, the address listed here is incorrect. The place is actually a house on a regular street that was transformed into a salon. I had to call once I pulled up to ensure I was at the correct location because It didn’t look like a typical place of business on the outside.

Critical: PunctualityThe first time I went it took around 4 hours for a mani pedi. The second time I went I waited for 45 minutes – during that time I called someone else and booked an appointment to go there the next day.Everyone who is saying the management is unprofessional. It’s spot on. I would’ve loved to help, but she honestly did not seem to care about money walking out the door.Other black owned options:Sassys (okay – not great because you have to get the right person but will service you on time and treat you well)NailBed and Bar (exquisite)I hated to write this honestly. I want us to do better…but this aint it.The first time I went it took around 4 hours for a mani pedi. The second time I went I waited for 45 minutes – during that time I called someone else and booked an appointment to go there the next day. …More

The first time I went it took around 4 hours for a mani pedi. The second time I went I waited for 45 minutes – during that time I called someone else and booked an appointment to go there the next day.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI honestly was shocked at first at the location, but my experience with Miss Ashley was great, very pleasant and she made me very comfortable. I definitely will be returning for again.

I honestly was shocked at first at the location, but my experience with Miss Ashley was great, very pleasant and she made me very comfortable. I definitely will be returning for again.