Cost Cutters

Critical: ProfessionalismI have come to the same place to get my hair cut probably 12 times over the past few years. I have even brought family members for their cuts. Until recently, I had no issues. Most recently, I called in on a Monday to see if they had an opening for 5:30 pm. I was told they were booked for the day, but had openings the next day. I work until 5 pm, so I scheduled my appointment with the woman on the phone for 5:30 pm the following day- Tuesday (9/14/21). (The same time I had requested the appointment on Monday.) I arrived at the store with more than 10 minutes to spare, but was told by the 2 women inside the locked store that they close at 5 pm. When I reiterated that I work until 5, and would not have made an appointment for before I could leave work, they said they could schedule me for the next day. While the website did update their hours and it does show a 5pm closing time, how it got past the person on the phone- twice!!- that I was scheduling an appointment after they close is awful. Very disappointing.Service: HaircutI have come to the same place to get my hair cut probably 12 times over the past few years. I have even brought family members for their cuts. Until recently, I had no issues. Most recently, I called in on a Monday to see if they had an …More

I have come to the same place to get my hair cut probably 12 times over the past few years. I have even brought family members for their cuts. Until recently, I had no issues. Most recently, I called in on a Monday to see if they had an opening for 5:30 pm. I was told they were booked for the day, but had openings the next day. I work until 5 pm, so I scheduled my appointment with the woman on the phone for 5:30 pm the following day- Tuesday (9/14/21). (The same time I had requested the appointment on Monday.) I arrived at the store with more than 10 minutes to spare, but was told by the 2 women inside the locked store that they close at 5 pm. When I reiterated that I work until 5, and would not have made an appointment for before I could leave work, they said they could schedule me for the next day. While the website did update their hours and it does show a 5pm closing time, how it got past the person on the phone- twice!!- that I was scheduling an appointment after they close is awful. Very disappointing.

Critical: QualityI went on a Saturday afternoon to inquire about a hair trim. They had no openings for the rest of the day. I made an appointment for following Monday. I explained in detail what I would like.I’m a licensed Nail Tech, so I understand the industry very well.My hair was extremely long. All one length. I asked for it to cut straight across. I wanted the dead ends cut off. He showed me how much he thought. I said a touch more. Which turned out to be a lot more.My hair is extremely uneven, and places that weren’t even cut. Longs strands hanging. I noticed how he was cutting it, which I thought would lead to it, not being even.I also left a great tip, being in the industry.I didn’t know at that time it was awfully done.I don’t want to go back to have it “fixed”, because if he couldn’t do a simple trim, that’s concerning!!I went on a Saturday afternoon to inquire about a hair trim. They had no openings for the rest of the day. I made an appointment for following Monday. I explained in detail what I would like. …More

I went on a Saturday afternoon to inquire about a hair trim. They had no openings for the rest of the day. I made an appointment for following Monday. I explained in detail what I would like.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI can call that same day and get in!! I show them what I want and a price I am working with and they are AMAZING!! Two ladies that I go to especially that I love that do my hair! Absolutely love my hair every single time I go!! I love the conversations that I get to have when I go as well.

I can call that same day and get in!! I show them what I want and a price I am working with and they are AMAZING!! Two ladies that I go to especially that I love that do my hair! Absolutely love my hair every single time I go!! I love the conversations that I get to have when I go as well.