Cost Cutters

Critical: Cleanliness, Professionalism, QualityCost Cutters:Lack of integrity and moral compassA senior member (Maria) whom I had an scheduled appointment with and had confirmed the appointment 3 times, passed me off to an inexperienced individual for a hair appointment. Any professional person in a service based industry knows word of mouth is important. I was never given the choice of rescheduling, never given a phone call to decide if having someone else work on me was acceptable, I was never informed Maria didn’t want to do the work that day or felt she didn’t have the time.The individual I had was nice, however unable to do the work I was scheduled to have, the work was not what I expected for what I paid (I was forced to return because my hair was obviously uneven). She attempted to correct the uneven cut, it remains uneven(two months later) as I have to grow it out.Based on my questions and observations, the stylists make their money on tips, not the service as they are hourly employees.As I stated, I confirmed my appointment 3 times over the phone and when I walked into the establishment I was asked if I had an appointment and with whom. After a brief conversation between the two stylists I was asked to follow someone else, not Maria.In my opinion, this reflects a lack of integrity and moral compass on the part of Maria. Had she extended the curtesy of calling g me and letting me know she could not or did not have time for the services I asked for, I could have made the decision to reschedule or go somewhere else, which I will have to do now.As a result of this experience, not to mention a disastrous hair cut and service I will not be returning and have passed this sentiment on to my friends, who have also stopped going to this establishment.A note to the owners; one bad review and negative experience will stand out over all the “positive” reviews when it comes to word of mouth. When a senior stylist conducts herself in this manner, it lacks professionalism and reflects poorly on your business.Services: Haircut, Hair coloring, HairstylingCost Cutters:Lack of integrity and moral compass …More

Cost Cutters:

Critical: Professionalism, Quality, ValueThe older woman working there in the mornings in October 2021 gave me the worst haircut I’ve ever had. I’m a woman with short hair, if you don’t know how to give someone the cut they asked for just say that! Don’t leave their hair butchered. Not my first not-so-great experience at cost cutters but will be my last.

The older woman working there in the mornings in October 2021 gave me the worst haircut I’ve ever had. I’m a woman with short hair, if you don’t know how to give someone the cut they asked for just say that! Don’t leave their hair butchered. Not my first not-so-great experience at cost cutters but will be my last.