Congs Nails and Spa

Critical: Professionalism, ValueI have been going to Cong’s nail salon for several years now. Sadly, today will be my last visit. I’ve had a few encounters lately with one of the nail techs being less than friendly, especially when asked about a business practice that they have of charging for a service that they don’t provide. On their sign they list “Shellac Pedicure” and “Shellac Manicure” which is supposed to include a high-end nail polish brand called “CND Shellac”. The name “Shellac” is trademarked and only refers to this particular polish. They have a sample of several colors that they ask you to choose from prior to your service. If they do not have the color you chose, then they simply pull out a similar color in a cheaper, off-brand nail polish and proceed to paint your nails with this (while still charging you the Shellac price). Today, when I specified that I would like to get the brand of nail polish listed on the sign, the nail tech who was going to do my nails insisted that the polish she was going to use called “Gelish” was just as good as the other brand. She argued for several minutes with me about this and then the manager told me I should “calm down” and “let it go”. I was calm, and when I tried to “let it go” as I was leaving this establishment, the nail tech wanted to continue discussing how she was right. When I go into a nail salon and spend nearly $100 out the door, I expect to be treated with respect and be able to relax. So, long story short I decided to just not get my nails done there today, and will not be returning. This is an unethical business practice called “false advertising” and I hope they reconsider how they treat their clients in the future.Service: PedicureI have been going to Cong’s nail salon for several years now. Sadly, today will be my last visit. I’ve had a few encounters lately with one of the nail techs being less than friendly, especially when asked about a business practice that …More

I have been going to Cong’s nail salon for several years now. Sadly, today will be my last visit. I’ve had a few encounters lately with one of the nail techs being less than friendly, especially when asked about a business practice that they have of charging for a service that they don’t provide. On their sign they list “Shellac Pedicure” and “Shellac Manicure” which is supposed to include a high-end nail polish brand called “CND Shellac”. The name “Shellac” is trademarked and only refers to this particular polish. They have a sample of several colors that they ask you to choose from prior to your service. If they do not have the color you chose, then they simply pull out a similar color in a cheaper, off-brand nail polish and proceed to paint your nails with this (while still charging you the Shellac price). Today, when I specified that I would like to get the brand of nail polish listed on the sign, the nail tech who was going to do my nails insisted that the polish she was going to use called “Gelish” was just as good as the other brand. She argued for several minutes with me about this and then the manager told me I should “calm down” and “let it go”. I was calm, and when I tried to “let it go” as I was leaving this establishment, the nail tech wanted to continue discussing how she was right. When I go into a nail salon and spend nearly $100 out the door, I expect to be treated with respect and be able to relax. So, long story short I decided to just not get my nails done there today, and will not be returning. This is an unethical business practice called “false advertising” and I hope they reconsider how they treat their clients in the future.