4.4 – 461 reviews • Spa
Our Albany spa offers a wide range of spa services, including corrective and rejuvenating facials, stress reduction, body therapies, body contouring, hydrotherapy, hairstyling, men’s barbering, manicures & pedicures, makeup artistry and more. Our Albany spa guests also enjoy a luxurious relaxation lounge, outdoor garden terrace and organic tea bar. Founded in 1987 by Denise Dubois, Complexions was expanded in 2008 with the opening of our current location on Wolf Road in Colonie. Today, we are Albany’s premier spa for award-winning, eco-friendly, LEED-Certified spa, salon and med-spa treatments.
Appointments: prosoinc.com
Hours
Thursday | 8:30 AM–9 PM |
Friday | 8:30 AM–9 PM |
Saturday | 8 AM–5 PM |
Sunday | 9 AM–5 PM |
Monday | 9 AM–6 PM |
Tuesday | 8:30 AM–9 PM |
Wednesday | 8:30 AM–9 PM |
Services
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Address and Contact Information
Address:
221 Wolf Rd, Albany, NY 12205
Phone: (518) 489-5231
Website: https://www.complexions.com/
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Reviews
Cindy Kane
Complexions is a wonderful spa. Welcoming and relaxing. I never seem to take full advantage of the serenity lounge but next time I will book an early appt so I can enjoy the sauna as well. Nicole is terrific, she really listens to you to determine the best course for your massage. My only criticism is the lack of pictures/bio on the website. It would be nice, especially for first timers, to know a little bit about who they are booking with.
… moreMoriah S.
Nervous people, this is a good place to unwind! The thought of a stranger touching me is always something that made me nervous. My going here was part of a gift, so I went. Disclaimer: I am not paid for this review and I have never had a professional massage prior to this point. This experience was my very first as it was gifted to me.
… moreAdriana Laser
Had issues with both massages. Probably the nicest spa on the area along with spa mirabeu… but still leaves something to be desired especially considering the high prices! Very loud disruptive steam release sounds during latest massage. They said nothing they could do about it. Some massues were friendly some were awkward. Small open relaxing area, so there is activity back and forth. The recovery massage wasn’t at all what I expected. The soak tub experience was nice.
… moreMs. Q F
My most recent experience is what made me want to leave a review.
… moreAnna Mercurio
I found Complexions Spa Albany via their reviews online when setting up the vendors for my brother’s wedding. Kat, with group services was fantastic! She worked all the bridesmaids into the schedule and even worked with us on time changes. She was in full communication with me the entire time and I very much appreciated that considering I was from out of town. The day arrived for myself and 7 bridesmaids, 2 mothers and 2 grandmothers to receive services at Complexions. We arrived promptly and we’re greeted with drinks. The spa was clean and esthetically pleasing and at first I was happy with my choice. My makeup was done and immediately proceeding my hair was done. Christopher did my hair. He first asked what I wanted, I showed him pictures. Great. But as he was curling my hair…he burnt my temple/forehead. Pretty badly. Without even realizing at first. He acknowledged burning me when I pulled away and asked if he had burned me and I said yes. But that was it. THAT WAS IT! I left paying $204 for hair and makeup. I am a week out from the incident and I have a awful scab from a blistered burn which is still not healed. While I am certain by Christopher’s accolades he is a great stylist, my services were not rendered according to those credentials. Additionally, 4 people had to redo their hair because of the poor services they received. A lot of money was paid to Complexion Spa through this bridal party and unfortunately expectations were NOT met.
… moreKelley Hair
I had Bree and she was an outstanding stylist!! Not only did she do my hair just as I requested, but she also made my experience very relaxing and positive. Throughout the styling she let me know what products she was using, and even gave me suggestions for how to help moisturize my hair. Definitely go to complexions 🙂
… moreAmanda
One of the best businesses in area, there was an issue with my appointment and the owner personally called me to rectify the situation. This was greatly appreciated And the staff is wonderful and Taylor who my new appt was with yesterday was fantastic and welcoming. Will be back very soon, Probably for a facial since they do an amazing job, many thanks!
… moreMadison Shanley
I had a massage scheduled for December 13th at 12pm with Anthony that I had scheduled for myself online. I showed up at 11:30 to be able to sit in the relaxation area beforehand and get acquainted with the spa. I then proceeded to wait until 12:40pm for my massage, when I finally got up from the relaxation area to the main lobby where I asked the receptionist if I could reschedule my appointment because I had waited 40min. She expressed that she could get me in with someone now, but at that point I was too annoyed to enjoy a massage. She gave me a 15% off coupon booklet and helped me reschedule my appointment. Overall, not a good experience.
… morePatricia Amati
I love Complexions Spa! I have been going there for over 10 years now. I enjoy all the amenities from the sauna, steam room and relaxation room! Staff are so nice and my massage therapist, Luciana is amazing! I highly recommend!
… moreNicole Roberts
Book with Nicole if you can! It was my first time ever receiving a professional massage and she was great at explaining everything to me and checked in with me during the massage to make sure I was comfortable. Can’t wait to come back soon!
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